MOTOROLA™ iDEN® Digital Multi-Service Phone i500plus User’s Guide
i500plus User’s Guide PATENT AND TRADEMARK INFORMATION This product is protected under one or more of the following patents: 4817157, 4896361, 4857928, 5041793, 5060294, 5066923, 5134718, 5140156, 5239963, 5257411, 5287387, 5265219, 5289504, 5316168, 5317247, 5338396, 5389927, 5406588, 5424921, 5457376, 5460906, 5551063, 5557079, 5596487, 5615412, 5638403, 5559468, 5469465, 5170413, 5140615, 5519730, 5241544, 5584059, 5574992, 5396656, 5487091, 5533004, 5299199, 5343499, 5369501, 5509031, 5515379, 5528723,
CONTENTS Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features of Your i500plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Attaching and Charging the Battery . . . . . . . . . . . . . . . . . . . . . . 4 Turning On Your i500plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Turning Off Your i500plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Display Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
i500plus User’s Guide Using Mail Services . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Net Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Message Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Saving and Erasing Mail . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Auto Call Back . . . . . . . . . . . . . . . . . . .
Operational Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Damaged Antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Cleaning Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Antenna Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Accessory Safety Information . . . . . . . . . . . . . . . . . . . . . . . . .
i500plus User’s Guide iv
Welcome WELCOME C ongratulations on purchasing your Motorola iDEN i500plus data-capable, multi-service, digital portable phone. Superior features and state-of-the-art technology help to keep you in constant touch with all your business and personal contacts. The i500plus offers: • Phone Mode–for cellular phone operation. See page 8. • Private Mode–for two-way radio use to talk with one person. See page 18. • Group Mode–for two-way radio use to talk with several people. See page 23.
i500plus User’s Guide Features of Your i500plus 1. Antenna 2. Earpiece 3. Volume Control Buttons 13. Alphanumeric Display 4. Push-To-Talk (PTT) Button 5. Scroll Keys 14. Menu Key 500 plus MENU 6. Mode Key 7. LED 15. Option Keys 16. Send/End Key Mode 8. On/Off Key * 9. Punctuation Key 10. Side Charging Jack 1 2 abc 3 def 4 ghi 5 6 mno 7pqrs 8 tuv jkl 0 next 9wxyz 17. Alphanumeric Keypad * 18. Next Key * 19. Home Key 20. Speaker Key * 11. Back Key 21.
Welcome 1. Antenna Extend for optimal signal. 2. Earpiece Hold to your ear to hear the other party. 3. Volume Control Buttons Press to adjust volume levels in Phone, Private, and Group modes. 4. Push-To-Talk (PTT) Button Transmit a Private or Group Call, or a Call Alert. Press and hold the PTT button to talk; release it to listen. 5. Scroll Keys Press the left key to scroll backward or the right key to scroll forward through menu options and lists. 6. Mode Key Press to change modes. 7.
i500plus User’s Guide Attaching and Charging the Battery Attaching the Battery 1. 2. 3. 2 + + Release the lock located at the bottom of the battery door by pressing up on the latch, and remove the door. Insert the battery with the “+” and “-” at the top, per the figure. Install the battery bottom first, then press down on the battery to secure it. Replace the battery cover and lock by pressing down on the latch. 1 + + Detaching the Battery 1.
Welcome Turning On Your i500plus Press the On/Off button until a set of icons appears on your display. Next, a welcome message displays while the i500plus connects to your carrier’s network. The LED indicator on the i500plus shows the service state. See Table 2 . Table 2: LED Indicator Status Light Indicator i500plus Phone Status Flashing Red Registering—your i500plus is signing on to your carrier’s network. Please wait.
i500plus User’s Guide Display Icons After you turn on the phone, display icons appear on the screen to inform you of existing conditions. See the following list. The following icons may appear on the display. Signal Strength Indicator Shows the signal strength. Six bars indicate the strongest signal. Calls and messages may not be sent or received when there is no signal. Battery Strength Indicator Shows the remaining charge in your battery. Three bars show full charge.
Welcome About Modes and Menus Modes and menus are the navigational tools, providing access to the various features of your i500plus. There are four modes: • Phone–For cellular phone calls. See page 8. • Private–for one-to-one radio calls. See page 18. • Group–For radio calls with all individuals in a designated talkgroup. See page 23. • Net–(optional) for browser use. See the Net Mode User’s Guide. To change modes, press Mode .
i500plus User’s Guide MAKING PHONE CALLS In addition to making and receiving phone calls in Phone mode, you can forward calls, use call waiting, put calls on hold, and create and use stored lists. Phone Ready is the main screen. You can place a call by entering the phone number on the keypad. 1. From the “Phone Ready” screen, using the keypad, enter the desired number. If you make a mistake, press once to move back one digit, or select “Cancl” to start over. 2.
Making Phone Calls Name Search 1. From the Phone Ready screen, select “Name”. 2. Using the keypad, enter the first letter of the desired name, for example, to search for the name Bob: a. Enter “B” by pressing 2 abc twice. b. Press to scroll through all the names starting with “B” until you see “Bob”. 3. Press to place the call. 4. To end the call, press . Emergency Dial You can dial the emergency phone number even if the keypad is locked.
i500plus User’s Guide Receiving a Phone Call • • Press one of the following keys: , , or . Or, press any numeric key (0 through 9). To end the call, press . Incoming Phone Call End What Is My Phone Number? Press , ,1 phone number . to display your own 1=Own Ph# 9545553434 Setting the Ringer Volume Exit Edit You can adjust the ringer volume for incoming calls. 1. 2. 3. Press , , 3 def , 0 . The “30=Ringer Volume” screen displays. 30=Ringer The display shows your current ringer Volume volume.
Making Phone Calls 2. Select “Ok”. 3. Press or to scroll through the Ring Style 4 available ring styles. To listen to the selected ring style, press Cancl the Volume buttons on the side of the phone. Select “Ok” to select the ring style shown. To leave the ring style unchanged, select “Cancl”. Select “Exit”. 4. 5. 6. Ok Call Forwarding Call forwarding lets callers reach you wherever you are.
i500plus User’s Guide Conditional Call Forwarding You may want to forward your calls when your i500plus is: • Busy on another call or the browser (Busy) • Not answered (NoAns) • Outside the service area (NoRch) NOTE: 1. You must turn off Unconditional Call Forwarding before you can set Conditional Call Forwarding options. From the Phone Ready screen, press MENU until you see “Forwd” on the last line of the display, then select it. Phone Ready Forwd 2.
Making Phone Calls Call Waiting Using the Call Waiting feature, you can answer an incoming call when you are on another call. Call Waiting is on unless you turn it off for a particular call. 1. After the alert tone, your display shows the incoming number and asks “Take Call?”. To accept the call, select 5551212 Take Call? “Yes”. To decline the call, select “No”. No 2. Select “Hold” to place the second call on hold and return to the first call.
i500plus User’s Guide Creating, Editing, and Using Stored Lists A stored list is a directory of phone numbers and Private IDs and their related names. Stored lists are convenient because you do not have to remember names and numbers—you simply scroll through your stored list. Combined Phone Number and Private ID List You can set a combined Phone and a Private ID with the associated name, which eliminates the need to program the Private ID separately.
Making Phone Calls The next screen briefly displays the remaining number of phone numbers and Private IDs that you can store. 3. 4. Available 98 Phone # 3 Prvt IDs Enter the name that you wish to store. Select “Store”. See Table 4 for an example of entering a name. Enter Name _ Exit Store Table 4: Entering a Name To store the name “TIM”: 1. Enter “T” by pressing 8 tuv once. 2. Enter “I” by pressing 4 ghi three times. 3. Enter “M” by pressing 6 mno once. 5.
i500plus User’s Guide Editing and Erasing Phone List Entries 1. 2. 3. Press , , 2 abc , 1 . Select “Ok”. The “Edit Entry” screen displays. Do one of the following: • To edit an entry, select “Ok”: (1) At the “Edit Entry?” screen, press or the desired entry appears, then select “Ok”. until (2) At the “Edit Number” screen, edit the phone number, if you wish; then select “Store”. (3) At the “Edit Name” screen, edit the name, if you wish; then select “Store”.
Making Phone Calls • To erase an entry: (1) At the “Edit Entry?” screen, press then select “Ok”. (2) Press or select “Ok”. or once, to scroll to the desired entry, then (3) At the “Erase?” screen, select “Yes”. 4. Select “Exit” to close the Private ID List Edit screen. Quickstore of Phone Numbers You can use Quickstore to store the last number that you dialed without having to enter the programming menu.
i500plus User’s Guide MAKING PRIVATE CALLS A Private call is a one-to-one conversation between two people. In Private mode, each i500plus is identified by a name or a number called a Private ID. To make a Private Call: 1. Press Mode until you see “Prvt Ready” on your display. Prvt Ready 2. Use the keypad to enter the Private ID JOHN SMITH of the person that you want to reach. Alert Name 3. To speak, press and hold the PTT button, wait for the chirp, then speak into the microphone. 4.
Making Private Calls Receiving a Private Call When you receive an incoming Private call, you hear a brief chirp-like tone. Your i500plus automatically switches to Private mode, and the Private ID or the name of the caller displays. 1. Your phone must be idle, that is, not busy in an active call or on the browser. 2. Wait for the caller to finish speaking. 3. Press and hold the PTT button. Begin speaking after you hear the chirp.
i500plus User’s Guide Receiving a Call Alert When you receive a Call Alert, you will hear an alert tone and see a message on your display. • To answer the Call Alert, press the PTT button. • To clear the Call Alert without answering it, select “Clear”. • To silence the Call Alert without clearing it, press any key other than the PTT button.
Making Private Calls Quickstore of Private IDs Quickstore allows you to quickly store a received or sent Private ID, without having to enter the programming menu. The ID is added as the last number received or sent in Private mode. From the Private Ready screen, with the Private ID displayed: Prvt Ready 1. Select “Store”. 56781 2. If an ID is greater than 12 characters in length, the ID wraps to the third line. Enter the name associated with the Private ID. Alert Store Enter Name _ Cancl 3. 4.
i500plus User’s Guide Storing Your Private ID To store your Private ID in your i500plus: 1. Press , , 2 abc .The screen displays the message, “2=Own Pvt ID”. 2. Select “Ok”. 3. Enter the Private ID provided by your carrier. 4. Select “Store”. To view your Private ID at any time after you store it: 1. Press , , 2 abc .The screen displays the message, “2=Own Pvt ID”. The next line displays your Private ID. This is the number supplied by your carrier that you store in your phone. 2. Select “Exit”.
Making Group Calls MAKING GROUP CALLS A Group Call allows you to communicate instantly with members of a selected Talkgroup–a pre-defined set of people who share a communication need. Talkgroups appear on your display as numbers or programmed names, such as Talkgrp10 or Sales Team. To make a Group Call: 1. Press Mode until “Group Ready” displays. Your most recently used Group Ready talkgroup displays, for example, Talkgrp 10 “Talkgrp 10”. 2.
i500plus User’s Guide Adding and Storing a Talkgroup To add and store a talkgroup name to your i500plus: 1. Press 2. 3. 4. Select “Ok”. At “Add New Entry?”, select “Ok”. At “Enter ID”, enter the desired talkgroup number and select “Store”. At “Enter Name”, enter a name for the talkgroup and select “Store”. 5. , , 2 abc , 3 def . Area Selection In Group mode, you can call only those talkgroup members in a specific location.
Using Mail Services USING MAIL SERVICES Your i500plus provides the following mail services: • Net Mail™ • Voice Mail • Message Mail When you receive a new message, the icon appears and flashes. • To read your new mail immediately, select “Now”. • To read your new mail later, select “Later”. An asterisk * next to a mail service indicates new mail. To use message services, select “Mail” from any Ready screen. The inbox screen opens with your message services listed.
i500plus User’s Guide 4. The details of the alert type displays. To read the message, select “View”. Inbox: 1 unread 1*Lunch 2 Meeting View Menu 5. After you read the message, do one of the following: • Select “Menu” to view a list of actions that you can take for this message, such as reply, delete, save, and so forth. • Or, select “Next” to read the next message.
Using Mail Services Message Mail Message Mail can be either a numeric page or a text message of up to 140 characters. Your phone can receive and store 16 mail messages at any time. 1. To postpone reading your mail and to clear the display, select “Later”. The icon stops flashing but remains on your display to remind you that you have unread messages. To read you mail now: 2. To read your mail now, select “Now”. The screen will briefly display the number of new and saved messages in your mailbox. 3.
i500plus User’s Guide Mail Memory Full If all 16 message registers are full, your phone displays the message “Mail Waiting, Memory Full”. You cannot receive new Message Mail until you empty register space by erasing saved or unread messages.
Using Your Phone as a Modem USING YOUR PHONE AS A MODEM You can use your i500plus as a modem for data transfer from you laptop, handheld device, or desktop computer. This is particularly useful when there is no wired phone line (wall jack) available. You simply attach a data cable to your phone and your computer. From that point, your phone is your modem. This allows you to send or receive time-critical information such as e-mail, a field service report, or files.
i500plus User’s Guide PROGRAMMING MENUS You can customize the settings on your phone using the Programming Menu. 1. Press MENU until you see “Prgm” on the display. 2. Select “Prgm”. 3. Select “Ok”. 4. Press or to scroll to the desired Programming Menu Option or enter the number of the Option. S H O R T C U T. . . Press , press , then press the keypad number. See Table 5 . This shortcut does not function within the browser.
Programming Menus Table 5: Programming Menu Options PressKeypad Number Menu Option To 4 Manual Lock:Off Lock your phone to prevent unauthorized use. You must enter a pass code to unlock it. Even with the manual lock on, you can reach emergency help by pressing and holding the emergency key designated by your carrier. 5 Auto Lock:Off Automatically lock your phone each time it is powered off to prevent unauthorized use.
i500plus User’s Guide Table 5: Programming Menu Options PressKeypad Number Menu Option To 21 Phone List Edit Edit or erase up to 100 frequently called phone numbers and associated names. See “Editing and Erasing Phone List Entries” on page 16. 22 Prvt ID List Edit Edit or erase up to 100 Private numbers and associated names. See “Editing and Erasing Private ID List Entries” on page 16. 23 Talkgrp List Program Add/Edit/Erase numbers and associated names for up to 10 pre-programmed talkgroups.
Programming Menus Table 5: Programming Menu Options PressKeypad Number Menu Option To 33 Earpiece Volume Set the default earpiece volume using the volume control keys. 34 Keypad Volume Set the volume of the keypad tones using the volume control keys, or to silence the keypad tones. 35 Speaker Volume Temporarily adjust the Group/ Private Speaker volume for noisy environments. 36 Spkr Vol Set Tone Turn the speaker volume set tones on or off.
i500plus User’s Guide Table 5: Programming Menu Options PressKeypad Number Menu Option To 63 IP Address (for optional data services) Use the scroll keys to view the Internet Protocol (IP) Address1 for your browser, as programmed in your phone. If your phone is cabled to a computer, view IP Address-2, the stored IP address of your computer. See the Wireless Data Services User’s Guide. 64 Reset KBytes Tx/Rx (for optional data services) View the number of kilobytes sent and received for packet data.
Programming Menus NOTE: Option Number Important! Do not perform the following shaded menu options unless you are instructed to do so by your carrier. You could damage your phone. In the Browser, do not select the “Advanced Encryption New” key. Instead, contact your carrier. Menu Option Function 41 Feature Reset Returns all feature settings to their original defaults. 42 Master Clear Performs Feature Reset and erases all stored lists. 43 Master Reset Resets the phone’s identification number.
i500plus User’s Guide ABOUT STATUS MESSAGES You may receive status messages under certain conditions. Before contacting your carrier, note the message, numeric code, and the conditions under which it appeared. Table 6 lists and describes the error messages. Table 6: Status Messages Status Messages Message Description Number Not in Service The number that you entered is not valid. User Not Available The party that you called is either busy, out-ofrange, or turned off. Please try again later.
Accessories ACCESSORIES Batteries NOTE: • For best results, charge the batteries within the temperature range of 10oC to 40oC (50oF to 104o). • Prolonged charging is not recommended. See Table 7 for battery charging guidelines. Charging the Battery To get the maximum use from the battery, charge it overnight before you use it for the first time. See Table 7 for battery charging times. Attach the Charger to the i500plus via the Side Charging Jack, and plug the charger into an electrical outlet.
i500plus User’s Guide Travel Chargers Using a Travel Charger, you can charge a battery from an electrical outlet. You can use: • The SPN4474 Standard Travel Charger • The NTN1680 Rapid Travel Charger (110V/220V/240V) with U.S. Plug Adapter MAEPF-26735-O Standard Travel Charger Rapid Travel Charger Figure 1. Using the Travel Chargers Using the Standard Travel Charger 1. 2. Insert the Standard Travel Charger’s power supply plug into an electrical outlet (110V U.S.).
Accessories Vehicular Battery Charger The NTN8978 Vehicular Battery Charger enables in-vehicle communications by charging the NiMH battery and providing power to your i500plus. The power light (green LED) will light when the Vehicular Battery Charger is receiving power. To cigarette lighter receptacle To i500plus Figure 2. Using the Vehicular Battery Charger Using the Vehicular Battery Charger 1. Insert the Vehicular Battery Charger’s DC plug into the Side Charging Jack of your i500plus.
i500plus User’s Guide Desktop Dual-Pocket Charger The NTN1690 Desktop Dual-Pocket Charger charges Motorola authorized batteries, as listed on page 37, for the i500plus. NOTE: The Desktop Dual-Pocket Charger should only be powered by the included Rapid Power Supply. The Charger will flash both LEDs red if the Standard Travel Charger is attached. Rear pocket LED indicators Front pocket Pin connector MAEPF-26698-O Power supply cord receptacle (DC jack) MAEPF-26726-O Data cable receptacle Figure 3.
Accessories Data Operation 1. 2. Insert the round end of the iDEN Data Cable (NKN6521) into the data cable receptacle located on the back of the charger, with the Motorola logo facing upwards. Connect the opposite end of the data cable to the PC. NOTE: Charging times may vary when performing data operations. Adding and removing a battery from the rear pocket REMOVE INSERT 2 1 1 Figure 4. Adding and Removing a Battery from the Rear Pocket 1. 2.
i500plus User’s Guide Desktop Charger Troubleshooting If the battery is not charging and you see: A flashing yellow indicator • The flashing yellow LED is used to indicate that the Charger’s pocket is in a wait state. • If a battery is in the rear pocket, the rear pocket’s LED continues to flash yellow until the battery in the front pocket is more than 90% charged (front pocket’s LED is solid green). This is normal operation.
Accessories Audio Adapter The NTN8654 Audio Adapter connects an earpiece microphone or headset to your i500plus for privacy and hands-free operation. The Audio Adapter fits onto the bottom of the i500plus and provides a standard 2.5mm jack connection for an earpiece microphone or headset.
i500plus User’s Guide Dash Mount Holder The NTN9025 Dash Mount Holder provides a convenient holder for your i500plus. The Dash Mount Holder can be installed either horizontally or vertically. Important! Do not place the dash mount holder over the air bag or in the air bag deployment area. For more information, see “For Vehicles Equipped with Air Bags” on page 44 MAEPF-26723-O Figure 6. Installing the Dash Mount Holder Using the Dash Mount Holder 1. 2.
Accessories Swivel Belt Clip The NTN8980 Swivel Belt Clip provides a convenient means by which to carry your i500plus with you. Swivel Belt Clip Holder MAEPF-26699-O Figure 7. Using the Swivel Belt Clip Using the Swivel Belt Clip 1. 2. 3. 4. Attach the Swivel Belt Clip to your belt. Insert your i500plus into the belt clip holder and attach the holder to the Swivel Belt Clip. To remove your i500plus from the holder, push the holder tab inward while pulling the phone outward.
i500plus User’s Guide Hands-Free Car Kit IMPORTANT! The Hands-Free Car Kit is also a charger. Therefore, DO NOT operate this kit and the Vehicular Battery Charger at the same time. The NTN1674 Hands-Free Car Kit enables in-vehicle communications by providing a built-in speaker, a power supply for the phone’s internal battery charger, hands-free visor microphone, dash-mount holder, and power to the phone. An external Push-To-Talk (PTT) switch is also included.
Accessories 4. Selecting the correct position for the hands-free visor microphone is vital for the performance of the hands-free circuitry. It is recommended that the microphone be mounted either on the sun visor directly above (and facing) the driver, or on the headliner just above (and facing) the driver. The visor microphone: • Should NOT be located within 12 inches of the speaker box.
i500plus User’s Guide SAFETY AND GENERAL INFORMATION IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. READ THIS INFORMATION BEFORE USING YOUR INTEGRATED MULTI-SERVICE PORTABLE RADIO. For the Safe and Efficient Operation of Your Radio, Observe these Guidelines: Your radio product contains a transmitter and a receiver. When it is ON, it receives and transmits radio frequency (RF) energy. The radio operates in the frequency range of 806 MHz to 870 MHz and employs digital modulation techniques.
Safety and General Information When placing or receiving a phone call, or using the group and private call functions with a Group/Private Speaker OFF (muted speaker icon visible on the display), hold your i500plus as you would a telephone. Speak directly into the mouthpiece and position the antenna up and over your shoulder.
i500plus User’s Guide Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.
Safety and General Information ! OPERATIONAL WARNINGS WARNING Potentially Explosive Atmospheres Turn off your two-way radio when you are in any area with a potentially explosive atmosphere, unless it is a radio type especially qualified for use in such areas (for example, Factory Mutual Approved). Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury, or even death.
i500plus User’s Guide ! OPERATIONAL C a u t i o n CAUTIONS Damaged Antennas Do not use any portable two-way radio that has a damaged antenna. If a damaged antenna comes into contact with your skin, a minor burn can result. Batteries All batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot.
Accessory Safety Information Accessory Safety Information IMPORTANT: SAVE THESE ACCESSORY SAFETY INSTRUCTIONS • Before using the battery, read all the instructions and cautionary markings on (1) the battery, (2) the battery charger, and (3) the phone using the battery. • Before using the Standard Travel Charger, read all the instructions and cautionary markings on (1) the Standard Travel Charger, (2) the battery, and (3) the phone using the battery.
i500plus User’s Guide • Use of a non-recommended attachment to the Desktop DualPocket Charger may result in a risk of fire, electric shock, or injury to persons. • Make sure the Desktop Dual-Pocket Charger cord is located so that it will not be stepped on, tripped over, or subjected to damage or stress. • An extension cord should not be used with the Desktop DualPocket Charger unless absolutely necessary. Use of an improper extension cord could result in a risk of fire and electric shock.
Owner’s Information OWNER’S INFORMATION Mobile Equipment Identifier (IMEI) _____________________________ Own Phone Number _____________________________ Own Private ID _____________________________ Date Purchased ______________ Sales Representative Telephone Number _______________________ Customer Care Number _______________________ 55
