Specifications

Chapter 13
Terrorist Threat
All UN staff should be familiar with the correct procedures required when receiving a
terrorist threat.
Follow the general guide lines outlined below:
• Stay calm.
• Listen carefully and do not interrupt the caller.
• Do not hang up.
• Try to obtain as much information as possible.
• Ask the caller questions from the checklist.
• Be attentive to all background noise and to the voice of the caller.
• Note the time of the call.
After the call immediately advise the security officer and/or the emergency
coordinator. Unless instructed by appropriate authority DO NOT transmit a general
broadcast about the incident.
Radio Room Responsibilities
If the radio room receives, either directly or from a staff member, information about a
terrorist threat:
• The Security Officer should be informed immediately.
• DO NOT discuss this information by radio as it will be listened to by other
staff and could generate panic.
• The Security Officer and/or radio room is also responsible to distribute to
all staff, the telephone terrorist threat checklist and advise them to keep a
copy of it next to their telephone.
A copy of the ‘Terrorist Threat Checklist’ is contained in Annex D.
Radio Operators Training Manual Version 27/11/2007 67