Specifications

Serviceability
A business-class device requires business-class
support. To keep ES400 devices up and running,
Motorola offers two robust support services that
provide a level of expertise that can only come from
the device manufacturer:
•
Motorola’s Managed Device Service. This service
allows enterprises to delegate day-to-day device
management to Motorola experts, freeing your
IT to focus on more critical business initiatives.
Our multilingual help desk provides a first point
of contact for your users, and is manned by
technicians who can take remote control of
the ES400 to identify and resolve issues with
minimal user involvement. In addition, Motorola
proactively monitors your ES400 devices to
identify and correct device issues before users
are impacted. Other services include execution
of software updates, real-time asset tracking and
locking or wiping of lost or stolen devices.
•
Motorola’s Service from the Start with
Comprehensive Coverage.
This unique
all-inclusive service covers normal wear and
tear, internal and external components damaged
through accidental breakage, and even select
accessories that ship together with the ES400,
minimizing and providing predictable device
support costs.
Security
A comprehensive suite of solutions addresses one of
the biggest mobility concerns — security. Motorola’s
security solutions allow enterprises to deploy the
right level of security for different types of users
and applications, protecting the ES400, the data on
the device, the information in transit to and from the
ES400 and all the network resources that can be
reached through the ES400. In addition, the ability to
layer security as required for different user groups
enables enterprises in certain industries to achieve
compliance with government regulations, such as
PCI in retail or HIPAA in healthcare.
Security features include:
•
Integrated biometric fingerprint reader. The
ES400 offers a built-in biometric fingerprint
reader that requires users to swipe a finger to
unlock the device. A simple application included
with the device enables users to easily register
their fingerprints. In addition, businesses can
increase security by also requiring users to enter
a password to access the device.
•
Mobile Virtual Private Networks (MVPNs).
Motorola’s available tested and validated Mobile
Virtual Private Networks (MVPNs) bring wired-line
security to wireless communications, without the
typical performance degradation associated with
wired Virtual Private Networks (VPNs).
•
Motorola’s Mobile Security Platform. This suite
of tools provides a wide variety of device-level
security features, including: FIPS 140-2 AES
encryption for data stored on the device; remote
locking and wiping of lost or stolen devices; a
device firewall; intrusion prevention; enforced
authentication; and integrity monitoring.
TCO (Total cost of Ownership)
A number of factors allow the ES400 to provide a much
lower TCO than consumer-style devices, including:
•
A three year availability cycle. Where consumer-
style devices frequently complete their lifecycle
in nine to twelve months, the ES400 will be
available for a minimum of three years. The ability
to standardize on a single device eliminates the
high cost associated with purchasing, deploying
and supporting the many different models often
in use in the enterprise at any one time.
•
The ability to change cellular networks as
required.
The network agnostic ES400 can be
deployed or re-deployed on virtually any cellular
network, anywhere in the world, at any time,
further protecting lifecycle.
•
Centralized and remote management.
Compatibility with Motorola’s Mobility Services
Platform (MSP), an optional device management
solution, allows IT to easily monitor and manage
all ES400 devices all over the world from a central
location. The result is the substantial reduction
of one of the largest mobility costs — everyday
management.
•
World-class service and support. Two available
services help maximize device uptime and
minimize support costs. Service from the Start
with Comprehensive Coverage covers virtually
anything that might happen to the device, including
accidental damage, normal wear and tear and
even select accessories that ship with the ES400.
And our Managed Device Service simplifies
day-to-day support through proactive device
monitoring and a multi-lingual help desk manned
with technicians who can remotely diagnose and
resolve device issues — helping you keep the
ES400 in the hands of your mobile users.
8 TECHNICAL BRIEF: The competitive advantages of the Motorola ES400