User guide

iControl
Release Notes
57
lack of status, and, in the case of the Matrix view, a 16 × 16 matrix size not matching the
actual device’s configuration.
Workaround: Make sure you choose unique router names.
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[Ref. #24675] When configuring a logical router in Router Manager Configurator, the Auto
update labels check box on both the Source mapping and Destination mapping tabs
may not be visible. This happens if you leave the Router Manager Configurator window in
its default size, and there is no indication that part of the user interface is hidden beyond
view.
Workaround: Resize the window until it is wide enough to show the check box.
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[Ref. #23585] When an NV9000 system controller is controlling a multi-viewer’s KX router
logical router and the multi-viewer is controlling the NV9000, the NV9000 may indicate
that the multi-viewer is offline.
Workaround: Change the timeout period on the NV9000 system controller. The
recommended timeout value is 2000 milliseconds.
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[Ref. #22107] If a third-party router controller sends a command (using the VikinX Modular
protocol) to Level 1 of a router connected to an iControl Application server, the command
is sent to Level 0 instead. This is due to the particular way in which the VikinX Modular
protocol is handled by the NDC component of iControl.
Workaround: On the third-party router controller, increment the target Level (or
Frame ID) by one. For example, to change a crosspoint on Level 1, send the instruction to
Level 2.
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[Ref. #21721] Physical labels from an SW-P-08 router are not visible in the associated Logical
redundancy router.
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[Ref. #20029] After a router configuration change is made in Router Manager Configurator,
current Matrix views will be reloaded, but may not reflect the actual level selection state.
Workaround: Restart the Matrix application, or press the level buttons to refresh the view.
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[Ref. #18955] As of version 3.30, router configuration changes made in Router Manager
Configurator are not compatible with earlier versions of the software. Downgrading is
supported but any change to the router configuration made in version 3.30 or later will be
lost during the downgrade. After downgrading, any router configuration will have
reverted to what it was before the last upgrade.
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[Ref. #5762] Direct router panel access from iC Navigator does not work if there is an
underscore character (_) in the Application Server host name (e.g. qc_appserver). To access
the Router Manager Configurator, the actual router manager name must be specified in
the URL address.
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[Ref. #76/1495] If multiple Router Manager services must run on multiple Application Servers
within the same subnet, make sure all Router Manager service names are different. To
change a Router Manager service name, open the associated control panel from iControl
Navigator.