User Guide DCX3501–M High-Definition All-Digital Dual Tuner DVR Set-top
MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. CableCARD, M-Card , and DOCSIS are trademarks or registered trademarks of Cable Television Laboratories, Inc. HDMI, the HDMI logo, and High-Definition Multimedia Interface are trademarks or registered trademarks of JDMI Licensing LLC. Dolby, Pro Logic, and the double-D symbol are registered trademarks of Dolby Laboratories. Macrovision is a registered trademark of Macrovision Corporation.
B Safety & Regulatory Information Safety & Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
Safety & Regulatory Information B During Installation • Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the terminal away from heat sources such as radiators, heat registers and stoves.
Safety & Regulatory Information B FCC Declaration Of Conformity Motorola Mobility Inc., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX3501-M settop complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Canada Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
B Software License ii Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE.
Software License B incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions.
Table of Contents B Contents Safety & Regulatory Information .................................................................................................. i Software License .......................................................................................................................... iv Introduction .................................................................................................................................... 1 Overview ................................................
Table of Contents B Connecting an A/V Receiver — Audio ........................................................................................... 16 Connecting Your DCX Set-top to an HDTV — Alternate Audio ..................................................... 17 Connecting an SDTV ...................................................................................................................... 18 Connecting Your DCX Set-top to an SDTV ..................................................................
B Introduction Introduction 1 Overview Congratulations on receiving a Motorola DCX3501-M Series High-Definition All-Digital Dual Tuner Cable Set-top, one of the most advanced interactive digital cable set-tops available today.
B Introduction Front Panel 1 Cursor — Menu navigation Select — Selects menu options 2 Power — Turns the set-top on and off (standby) 3 Menu — Displays the menu 4 Guide — Displays the program guide 5 Info — Displays current channel and program information 6 Format * — Change the video output format 7 Channel — Changes channel up or down * Availability of certain features is dependent upon application support.
B Introduction Rear Panel 1 Cable In — Connects to cable signal from your service provider 2 RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or VCR 3 S-Video — Connects to S-Video (SDTV) input of TV or VCR 4 Digital Audio (Coaxial S/PDIF) — Provides Dolby® Digital or PCM output Digital Audio (Optical S/PDIF) — Provides Dolby® Digital or PCM output 5 Video outputs / YPbPr — Component video output (HDTV) 6 Video Out — Composite Video (SDTV) 7 Audio Out — L/R audio 8 eSATA* — External Seri
B Operation Operation 2 Turning Power On and Off Press power on the front panel or remote control to turn the DCX set-top on or off (standby). When using the remote control, be sure it is in cable mode by pressing cable before pressing power. When using the front panel please note that the front panel buttons are touch-sensitive, so simply touch the power icon to turn on the set-top.
B Operation Front Panel Format Button The Format button located on the front panel of the DCX3501-M set-top allows you to quickly change the video output format used by the Component Video (YPbPr) and HDMI outputs.
B Operation M-Card™ The M-Card is required to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs. The M-Card should not be removed. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
B Digital Video Recorder (DVR) Digital Video Recorder (DVR) 3 The DCX3501-M set-top is equipped with an internal hard drive for DVR (Digital Video Recorder) functionality, which provides the ability to record both Standard Definition TV (SDTV) and High Definition TV (HDTV) programs. Storage time varies based on the video format and specific channel. The DCX3501-M set-top is also equipped with an eSATA interface on the rear panel.
Digital Video Recorder (DVR) B Simultaneously Record Two Shows. Record two programs from two different channels at the same time. Simultaneously Record Two Shows and Watch a Recorded Program. Watch a program recorded on your DVR while recording up to two other programs at the same time. You can also easily switch from viewing the pre-recorded program and either of the programs you’re recording. Play Recorded Programming On Networked Set-tops In Your Home.
Digital Video Recorder (DVR) B Using the External DVR Expansion Feature To use the external DVR expansion feature of the DCX3501-M, first ensure that your service provider has authorized your DCX3501-M for external DVR functionality. If authorized, follow these steps to begin using the external DVR feature: 1. Power on your DCX3501-M and your television and ensure that you have a picture. 2.
B Connecting Your DCX Set-top Connecting Your DCX Set-top 4 Instructions and diagrams are included for the following connections: • • • • • High-Definition Television (HDTV) A/V receiver — Audio Standard-Definition TV (SDTV) Standard-Definition TV (SDTV) and VCR/DVD Recorder A/V receiver, Standard-Definition TV (SDTV), and VCR/DVD Recorder Before you move or change components on your entertainment system, review the following: • For basic cable connections, use 75 ohm coaxial cables equipped with F
Connecting Your DCX Set-top B HDMI or IEEE-1394 — HDTV and SDTV HDMI and IEEE-1394 offer higher quality HD video than component video. • If your TV has an HDMI input, this is for both audio and video. Connect a Standard HDMI cable to the TV and to the HDMI connector on your DCX set-top. • HDMI and IEEE-1394 outputs provide video and audio, so no separate audio connections are required if you plan to use your TV’s speakers as the primary audio source.
Connecting Your DCX Set-top B Connecting HDTV — Single Connection for Video/Audio Cable In Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX set-top. HDMI If your TV has an HDMI input, this is for both audio and video if you are using the TV speakers. Connect a Standard HDMI cable to the TV and to the HDMI connector on your DCX set-top. IEEE-1394 If your HDTV has an IEEE-1394 connector, you can use the IEEE-1394 for both your video and audio connection.
Connecting Your DCX Set-top B Connecting Your DCX Set-top to an HDTV — Single Connection for Video/Audio Note: Only (1) HDTV video connection needs to be made to an HDTV. Note: On-screen graphics will not be displayed when using IEEE-1394 connection. Refer to Section 6 for more information. Note: Solid lines indicate optimum connections. Note: Optional HDMI connection to A/V Receiver shown but not required. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Connecting Your DCX Set-top B Connecting HDTV — Separate Video/Audio Connections Cable In Connect an RF coaxial cable to the cable wall outlet and the CABLE IN connector on the DCX set-top. DVI If your TV has a DVI input, use the DVI connection for your video, connect a HDMI-to-DVI adapter or cable to the HDMI out connector on the DCX set-top and the DVI-HDTV connector on your TV. Note: A DVI connection supports only the video connection between the DCX set-top and the HDTV.
Connecting Your DCX Set-top B Connecting Your DCX Set-top to an HDTV — Separate Video/Audio Note: Only (1) video connection and (1) audio connection needs to be made to an HDTV. Note: HDMI-to-DVI adapter is not included with the set-top. Note: Solid lines indicate optimum connections. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Connecting Your DCX Set-top B Connecting an A/V Receiver — Audio There are several options available for audio connections to your A/V receiver: • • • Digital audio (OPTICAL S/PDIF) Digital audio (COAXIAL S/PDIF) Stereo audio (AUDIO L/R) If your A/V receiver supports it, the optical (S/PDIF) or coaxial (S/PDIF) digital audio outputs may be used in place of the stereo audio outputs (audio L/R). These outputs offer a higher level of audio quality, including support for Dolby Digital audio.
Connecting Your DCX Set-top B Connecting Your DCX Set-top to an HDTV — Alternate Audio Note: Only (1) audio connection needs to be made to an HDTV. Note: Solid lines indicate optimum connections. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Connecting Your DCX Set-top B Connecting an SDTV 1. Connect the stereo audio cable to the AUDIO OUT L/R connectors on the DCX settop and the audio L/R connectors on the Standard-Definition TV (SDTV). 2. Connect an S-Video cable to the SVIDEO connector on the DCX set-top and the input S-Video on the TV. Note: If the TV does not support S-Video connections, composite video connections may be used in place of S-Video connection.
Connecting Your DCX Set-top B Connecting Your DCX Set-top to an SDTV Note: S-Video and Composite video require separate audio connections. Note: Only (1) video connection and (1) audio connection is required. Note: Solid lines indicate optimum connections. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Connecting Your DCX Set-top B Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder 1. Connect a stereo audio cable to the audio out l and r connectors on the DCX3501-M Series set-top and the input audio l and r connectors on the VCR/DVD Recorder. 1. Connect a video cable to the video out connector on the DCX3501-M Series set-top and the input video connector on the VCR/DVD Recorder. 2.
B Connecting Your DCX Set-top Video (compos ite) L/R audio DCX 3501-M Cable in V CR /DV D R ecorder S tandard-Definition TV IN P U T IN P U T CA B LE / A NT E N N A IN A U D IO A U D IO To T V L R A U D IO L E F T OU TP UT V ID E O L R V ID E O A U D IO R IG H T CA B LE / A NT E N N A IN V ID E O S -V IDE O Figure 8 – Connecting the DCX to a standard-definition TV (SDTV) and VCR/DVD recorder High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Connecting Your DCX Set-top B Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder 1. Connect a stereo audio cable to the AUDIO OUT L/R connectors on the DCX set-top and the input L/R connectors on the A/V receiver. 2. Connect an S-Video cable to the SVIDEO connector on the DCX set-top and the SVideo connector on the A/V receiver. 3. Note: If your A/V Receiver does not support S-Video connections, Composite video connections may be used in place of the S-Video connection. 4.
Connecting Your DCX Set-top B Connecting Your DCX Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder Note: Solid lines indicate optimum connections. Note: Consult your A/V receiver manual for additional wiring options or constraints when including a VCR/DVD Recorder in your configuration. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Connecting Your DCX Set-top B Connecting Your Set-top to an External eSATA DVR 1. Contact your cable service provider to verify the set-top software necessary to support External DVR Storage is available in your area. 2. Connect the AC power cord to the external drive and plug the external drive’s AC power adapter into an electrical outlet. 3. Allow approximately 15 to 30 seconds for the external drive to reach operating speed. 4. Connect one end of the eSATA cable to the set-top. 5.
B Recording Your Connections 5 Recording Your Connections Use this diagram to record connections between your home entertainment components. You can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the DCX set-top before connecting or changing cable connections. Do not place another component or object on top of the DCX set-top. High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
Recording Your Connections B Data Devices Do not attempt to connect data devices without contacting your service provider. Advanced data features require the proper application and network infrastructure to operate. Data Features In addition to high-quality audio and video, the DCX set-top has the capability to deliver high-speed data services such as Internet access, e-mail, IP telephony, e-commerce, and home banking.
Recording Your Connections B On-Screen Graphics Your DCX set-top can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on-screen menus (such as the User Setting menu), closed captions, and interactive program guides. The DCX set-top overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid. • • On-screen graphics are not available on all video output combinations.
Configuring A/V, Closed Captioning, and Other Settings B Configuring A/V, Closed Captioning, and Other Settings 6 The following describes how to configure the audio (for HDMI connections), SD and HD video, closed caption, subtitle, and power settings for the DCX3501-M.
Configuring A/V, Closed Captioning, and Other Settings B User Settings Menu Main Screen To configure the DCX3501-M settings on the main User Settings menu screen, first power off the DCX3501-M using either the remote control or the Power button and then press the MENU key on the remote control . If the TV is on, the on-screen User Settings menu lists the DCX3501-M settings that can be adjusted.
Configuring A/V, Closed Captioning, and Other Settings B If the DCX3501-M is connected via HDMI to a display device such as a television, the default User Settings menu is updated to reflect this information. The YPbPr Output menu option is replaced with the HDMI/YPbPr Output menu option as shown below.
Configuring A/V, Closed Captioning, and Other Settings B The User Settings menu options available from the main screen are illustrated and defined below. User Settings Menu – Main Menu Screen High-Definition All-Digital Dual Tuner DVR Set-top DCX3501–M • User Guide 365-095-16095-x.
B Configuring A/V, Closed Captioning, and Other Settings Setting TV Type Description The TV Type setting allows you to specify the style of television connected to the DCX3501-M. Options include 16:9, 4:3 Letterbox, and 4:3 Pan Scan. By default, the 16:9 option is selected. The options are used as follows: • 16:9 indicates that a widescreen television is connected to the DCX3501-M.
B Configuring A/V, Closed Captioning, and Other Settings Setting Description 4:3 Override The 4:3 Override setting allows you to select the video output format of the DCX3501-M when it is tuned to a Standard-Definition program or playing back a Standard- Definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
B Configuring A/V, Closed Captioning, and Other Settings Setting Additional Closed Caption Settings Description The Additional Closed Caption Settings option allows you to customize the style and appearance of closed captions. Selecting this option will present a new menu screen with settings specific to closed captions, including font style, color, and size. These settings are discussed in more detail below.
Configuring A/V, Closed Captioning, and Other Settings B Native Mode Settings Screen The Native Mode Settings menu is used to configure the operation of the native mode feature on the DCX3501-M. The DCX3501-M is capable of receiving and decoding a number of different digital video formats. When operating in native mode, the DCX3501M will generate a video output format that most closely matches the broadcast video format .
B Configuring A/V, Closed Captioning, and Other Settings Setting 1080p60 (High Definition) Description If this option is selected, the DCX3501-M will generate 1080p60 video on the HDMI output if the program is broadcast in 1080p60 format. The DCX3501-M can also convert any other broadcast format to the 1080p60 video format. 1080p60 is a high-definition video image with 1920 x 1080 pixels, progressive scanning, and a frame rate of 60 frames per second.
B Configuring A/V, Closed Captioning, and Other Settings Description Setting frame rate of 60 frames per second. 480i (Standard Definition) Restore Default Native Settings If this option is selected, the DCX3501-M will generate 480i video on both the HDMI and Component Video (YPbPr) outputs if the program is broadcast in 480i format. The DCX3501-M can also convert any other broadcast format to the 480i video format.
B Configuring A/V, Closed Captioning, and Other Settings Additional HDMI Settings Screen The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the DCX3501-M with other HDMI and DVI display devices. Adjustable options include display mode, color space, audio output mode, and audio lip sync delay. The Additional HDMI Settings menu screen is illustrated and defined below.
B Configuring A/V, Closed Captioning, and Other Settings Setting Color Space Description The Color Space setting allows you to adjust the color space used by the DCX3501-M to generate the video signals on the HDMI output. By default, this option is set to YCC 4:4:4. The options are used as follows: • YCC 4:4:4—The DCX3501-M will generate video signals within the YCC color space. • RGB—The DCX3501-M will generate video signals within the RGB color space.
B Configuring A/V, Closed Captioning, and Other Settings Setting Restore Default HDMI Settings Description Selecting this option will restore all of the settings on this screen (HDMI/DVI Mode, Color Space, Audio Output, and Lip Sync) to their default value. Use this option if audio and/or video has been lost after adjusting these settings from their default values.
B Configuring A/V, Closed Captioning, and Other Settings Setting Service Selection Description Sets the service used by the DCX3501-M to render (draw) the closed captions: • Analog—This setting affects closed captions for analog and digital standard definition services. Available options are: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default setting is CC1. • Digital—This setting affects closed captions for digital enhanced definition and high definition services.
Configuring A/V, Closed Captioning, and Other Settings B Subtitle and DVS Settings Screen The Subtitle and DVS Settings menu is used to customize the language and appearance of subtitles and to turn the descriptive video service feature on and off on the DCX3501M. Subtitles allow a viewer to watch television programs and movies which contain dialogue that is not in the viewer’s native language. Subtitles are not included within many television programs (unlike closed captions).
B Configuring A/V, Closed Captioning, and Other Settings Setting Subtitles Description The Subtitles default setting is Off. The options are used as follows: • Off—Subtitles are not rendered (drawn) by the DCX3501-M. • On—Subtitles are rendered (drawn) by the DCX3501-M if they are included within the program and in the language specified by the Language setting. When the Subtitles option is set to On, the Language selection option becomes selectable from the menu.
Configuring A/V, Closed Captioning, and Other Settings B Advanced Audio/Video Settings Screen The Advanced Audio/Video Settings menu is used to customize several advanced audio and video features of the DCX3501-M, most notably the Dolby Volume feature and the Video Sharpness feature. The Dolby Volume feature provides volume normalization across channels, programs, and commercials.
B Configuring A/V, Closed Captioning, and Other Settings Setting Dolby Volume Description The Dolby Volume default setting is Off. The options are used as follows: • Off—The Dolby Volume feature is turned off and the output volume may fluctuate during commercials or when changing channels. • On—The Dolby Volume feature is turned on and the DCX3501-M will maintain a more consistent output volume regardless of the channel or program being viewed.
B Troubleshooting Troubleshooting 7 Before calling your service provider, review this troubleshooting guide. This information is to help you quickly solve a problem. If your problem still exists, contact your service provider. Problem The DCX set-top will not power on Possible Solution The DCX set-top has received a software update and may not power on while the new software is being installed. Try again in a few minutes.
B Troubleshooting Problem set-top Possible Solution Verify that the home theater receiver is set to a surround sound audio mode (Dolby Pro Logic®, Dolby Pro Logic II®, Dolby Pro Logic IIx®). Verify that the receiver is properly configured to work with all connected speakers. There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the DCX settop. Verify that the DCX set-top is powered on and tuned to an authorized cable channel.
B Troubleshooting Problem picture Possible Solution Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the DCX set-top is tuned to a 4:3 program. Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX set-top to remove the black bars above and below the picture when possible. Some SD programs are broadcast in the letterbox format with black bars above and below the picture.
Motorola Mobility, Inc. 101 Tournament Drive, Horsham, PA 19044 www.motorola.com 365-095-16095 x.
