DCT5100 Digital Consumer Terminal Installation Manual CHANNEL CURSOR A/B INFO P MSGS.
CAUTION RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution These servicing instructions are for use by qualified personnel only. To reduce the risk of electrical shock, do not perform any servicing other than that contained in the Installation and Troubleshooting Instructions unless you are qualified to do so. Refer all servicing to qualified service personnel.
FCC Compliance This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC Part 68 Statement This equipment complies with part 68 of the FCC rules. On the rear panel of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for the equipment. If requested, this information must be provided to the telephone company. The REN is used to determine the quantity of devices that may be connected to the telephone line.
Contents Section 1 Introduction Standard Features ............................................................................................................................................................................1-2 Optional Features .............................................................................................................................................................................1-3 Using This Manual.........................................................................
ii Contents IEEE 1394 (optional) ...................................................................................................................................................... 3-13 Front Panel Connections...................................................................................................................................................... 3-13 Smart Card Interface .........................................................................................................................
Contents iii UNIT ADDRESS......................................................................................................................................................................4-15 NETWORK ADDRESS............................................................................................................................................................4-15 OOB MULTICAST 16 ADDRESS .................................................................................................................
iv Contents BACKGROUND OPACITY............................................................................................................................................. 4-32 SERVICE SELECTION .................................................................................................................................................. 4-33 SETTINGS...........................................................................................................................................................
Contents v Figures Figure 1-1 DCT5100 set-top terminal.............................................................................................................................................1-2 Figure 2-1 Front panel......................................................................................................................................................................2-1 Figure 2-2 DCT5100 rear panel..........................................................................................
vi Contents Tables Table 2-1 Front panel...................................................................................................................................................................... 2-2 Table 2-2 Rear panel ....................................................................................................................................................................... 2-3 Table 2-3 Remote control keys ............................................................................
Contents vii Table 4-32 Object STATUS ...........................................................................................................................................................4-26 Table 4-33 MEMORY CONFIGURATION - OSD ...........................................................................................................................4-27 Table 4-34 INTERFACE STATUS ......................................................................................................................
Section 1 Introduction The Motorola DCT5100 advanced digital set-top terminal provides a new level of broadband networking services as well as traditional services such as analog and digital video.
1-2 Introduction Figure 1-1 illustrates front and rear views of the DCT5100: Figure 1-1 DCT5100 set-top terminal CURSOR CHANNEL INFO A/B P MSGS.
Introduction 1-3 S/PDIF-Dolby AC-3 output (optical) — Dolby Digital audio interface Universal Serial Bus (USB) port (dual connector interface) — 2 rear, 1 front 10/100 Base-T Ethernet Port (RJ-45) RF and baseband (video and L/R audio) output ports On-board real-time RF return (DOCSIS compliant) Renewable security connector Smart card interface connector (E-Commerce) Infra-Red (IR) blaster port Switched accessory outlet Messaging capabilities Digital diagnostics 32-bit graphics Analog/digital video scaling
1-4 Introduction Using This Manual This manual provides instructions to install and configure a DCT5100: Section 1 Introduction provides a product description, a list of related documentation, the technical helpline telephone number, and the repair/return procedure. Section 2 Overview describes the DCT5100 terminal and provides an overview of its use. This section also identifies the front-panel displays and switches and describes the rear-panel features.
Introduction 1-5 If You Need Help If you need assistance while working with the DCT5100, contact the Motorola Technical Response Center (TRC): Inside the U.S.A.: 1-888-944-HELP (1-888-944-4357) Outside the U.S.A.: 1-215-323-0044 Online: http://www.motorola.com/broadband, click HTML/Modem Version, click Customer Support, then click Web Support. The TRC is open from 8 AM to 7 PM Eastern Time, Monday through Friday and 10 AM to 6 PM Eastern Time, Saturday.
Section 2 Overview The DCT5100 is adaptable to various software platforms. It supports existing entertainment, analog, on-demand, and digital broadcast interactive services. The DCT5100 provides high definition video output. The DCT5100 includes two 6 MHz tuners with analog AMS-VSB, digital MPEG-2, and digital DOCSIS data-receive capability for services such as Web enhanced TV.
2-2 Overview Table 2-1 describes the front-panel controls and LEDs: Table 2-1 Front panel Key Feature Function 1 The Universal Serial Bus (USB) connector is used to support devices such as keyboards, joysticks, scanners, disk storage, PCs, printers, and digital cameras. USB 2 The VIDEO IN connector accepts baseband video from a VCR, camcorder, or other video device. VID EO I N 3 This audio input connector pair accepts audio from a VCR, camcorder, or other audio device. L A UDIO IN R 4 P MSGS.
Overview 2-3 Rear Panel Figure 2-2 illustrates the rear panel of the DCT5100, which contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors.
2-4 Overview Key Item Function 9 The Universal Serial Bus (USB) supports such devices as keyboards, joysticks, scanners, disk storage, PCs, printers, and digital cameras. USB HPNA 10 HPNA connector enables you to connect your DCT5100 to computers within your home using existing telephone lines. (Optional.) Left and right audio RCA jacks used for stereo audio output. 11 R L AUDIO OUT RCA jack connectors used to deliver component video. 12 Y Pb Pr TV Pass Card 13 14 For future use.
Overview 2-5 Remote Controls The basic DCT5100 uses the DRC 400 remote control. If your system offers an optional Interactive Program Guide (IPG), you may need a different remote control. Before using the DCT5100, refer to the remote control user instructions to program the remote control.
2-6 Key Overview Item 6 Description Moves the cursor around the program guide and menu screens. 7 OK/SELECT Selects menu options such as pay-per-view events or tuning programs from the program guide. (The OK key performs the same functions.) 8 GUIDE Displays the program guide. 9 VOLUME + or Increases or decreases the volume of the currently selected device. VOLUME 10 A, B , or C Functionality determined from services offered by the service provider.
Overview 2-7 Installing Batteries in the Remote Control Before using the remote control, you must install two AA (1.5 V) alkaline batteries. Battery access is located on the back of the remote control. To install batteries in an DRC 400: 1 Press the battery-compartment cover and slide off. 2 Insert two new batteries in the direction indicated on the inside of the battery compartment. 3 Slide the battery compartment cover back into place.
Section 3 Installation This section provides instructions for cabling the DCT5100 and checking its operation. The cabling diagrams assist you with the installation. Before you begin, review the installation instructions, gather the required items, and complete the tasks listed below: Determine if the subscriber’s system requirements include an RF Bypass module. Installation instructions are provided with the module if purchased separately.
3-2 Installation Standard Cabling Diagram Standard cabling for cable service is connecting the DCT5100 to a VCR. Figure 3-1 illustrates the basic RF cabling diagram that enables you to record on your VCR the currently tuned channel. When a VCR is not present, connect the coax cable from the DCT5100 directly to the CABLE IN connector on the TV. The output from the RF connection will be on channel 3 or 4, depending on the configuration information coming from the control system.
Installation 3-3 RF Bypass Switch Cabling Diagrams The RF Bypass switch enables the cable signal to pass directly to a cable-ready TV, bypassing the DCT5100. The bypass mode is automatically initiated under one of three conditions: when the DCT5100 loses power, when it is turned off from the front panel, or when the user manually activates the switch by pressing the A/B key. If the DCT5100 loses power or is turned off, the subscriber can continue viewing the clear analog channels on the cable system.
3-4 Installation Audio/Video Cabling Diagrams The DCT5100 is capable of delivering Dolby AC-3 audio to a Dolby Digital stereo receiver using the SPDIF RCA connector. When connecting to a receiver, you can use the left/right RCA baseband audio outputs or the SPDIF RCA connection. The connections you use will depend on the capabilities of the audio receiver. The SPDIF port carries the audio stream in either a PCM or Dolby AC-3 format.
Installation 3-5 The VCR and TV receive their audio/video signals from the currently selected input device on the digital receiver. This is important when the subscriber has another audio/video device such as a DVD player, a secondary VCR, a CD player, or other electronic component. It is recommended that you connect the TV to the monitor output so On-Screen menus associated with the receiver can be displayed. (In many cases the receivers themselves have interactive on-screen menus).
3-6 Installation Figure 3-4 illustrates how to connect video outputs of the DCT5100: Figure 3-4 Video System Cabling DCT 5100 AUDIO IN R L ETHERNET TO TV/VCR SPDIF IN VIDEO OUT HPNA IR CABLE IN L R AUDIO OUT USB Y Pb Pr TV Pass Card IEEE 1394 S-VIDEO OPTICAL SPDIF either/or SWITCHED 105-125V 60Hz 4A MAX 500W MAX CONVENIENCE OUTLET either/or Digital Receiver MONITOR DVD AV #2 OUT IN IN AV #1 IN TAPE OUT IN DIGITAL OUT S-VIDEO COAXIAL VIDEO RIGHT OPTICAL LEFT either/or
Installation 3-7 Figure 3-5 illustrates video cabling for high-definition TV: Figure 3-5 HDTV Cabling DCT 5100 AUDIO IN R L ETHERNET TO TV/VCR SPDIF IN VIDEO OUT HPNA IR CABLE IN R L AUDIO OUT USB Y Pb Pr TV Pass Card IEEE 1394 S-VIDEO OPTICAL SPDIF SWITCHED 105-125V 60Hz 4A MAX 500W MAX CONVENIENCE OUTLET TV Component Video Input Y CABLE/ ANTENNA IN Pb Pr DCT5100 Installation Manual
3-8 Installation Audio-Only Receiver When connecting to an audio-only receiver, such as a home mini system, follow a daisy-chain convention.
Installation 3-9 The audio/video configuration illustrated enables digital stereo recording, including Dolby Surround sound. Use only one set of RCA input connectors on the stereo.
3-10 Installation IR Blaster Transmitter The optional IR Blaster provides control of the subscriber’s VCR from the DCT5100. It consists of a low-power infrared transmitter attached to a six-foot cord and a mounting bracket. The mounting bracket is a clear plastic holder that has a pad of adhesive tape that enables you to install the IR Blaster near the VCR IR receiver. A mini-pin connector at the end of the cord connects the IR Blaster to the DCT5100.
Installation 3-11 Installing the IR Blaster To install the IR Blaster: 1 Fit the transmitter into the mounting bracket (refer to Figure 3-8).
3-12 Installation Data Devices The DCT5100 provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. Rear Panel Connections The DCT5100 rear panel includes a USB port and an Ethernet network interface.
Installation 3-13 USB The two USB ports on the rear panel are used to daisy-chain USB equipped devices such as printers and storage devices. This port can also be used to interface with USB keyboards, joysticks, and other USB peripherals used for PCs. An additional USB port is available on the front panel. IEEE 1394 (optional) The IEEE 1394 (Firewire-optional) is for interfacing to a High Definition Television (HDTV) or other consumer electronic device.
3-14 Installation Boot Cycle After connecting the proper cabling to the DCT5100, plug the power cord into the DCT5100 and electrical wall outlet. Begin performing the boot cycle procedure: The LED displays HUNT and then FR 1. The DCT5100 begins searching for the headend Out of Band (OOB) frequency carrier. If the OOB frequency is not set to 75.25 MHz, the LED flashes FR 1 and then flashes FR 2.
Installation 3-15 When multiple OOB frequencies are used, the DCT5100 pauses 40 seconds on each valid frequency. The LED displays dl and a progress indicator, which identifies a software object download. The progress indicator, or crawling ant, moves one position around the dl display for each segment of download received. If the dl stops moving up and down on the LED for an extended period of time, contact the headend operator.
3-16 Installation Error Code Description When error occurs Action Required Eb 09 Check failed Reset within two minutes of a complete software object download No action required because DCT5100 repeats software object download process Eb 10 SUDB recreation After plugging the DCT5100 into an electrical outlet to begin the boot cycle None Eb 11 Failed to lock OOB frequency After cycling twice through the OOB frequencies (LED then displays Eb 02 indicating the software object download was unsucc
Installation 3-17 Operational Check The operational check tests the communication link between the remote control and the DCT5100. Table 3-3 lists the operational check procedures: Table 3-3 Operational check Feature Testing Procedure Power on Press POWER to turn on the DCT5100. Tune to the output channel of the DCT5100 (channel 3 or 4). Channel Selection Scan through the channels using the CHANNEL + or - keys. Tune to several channels by entering the channel number using the numeric keys.
Section 4 Diagnostics This section describes the diagnostics designed to confirm proper installation of the DCT5100. They include checking error states, signal integrity, and provisions to identify the DCT5100 on the network and verify communications with the headend. The diagnostic information is displayed on the front-panel LEDs and the On-Screen Display (OSD). For diagnostics provided in this section: All indicators are in decimal notation unless otherwise noted.
4-2 Diagnostics Table 4-1 illustrates the OSD of the diagnostic main menu. Note, d13 INTERACTIVE INFO will only be displayed when Thin Client is running in the DCT5100.
Diagnostics 4-3 d01 General Status The GENERAL STATUS diagnostic provides system status information that displays on the OSD and LED. The information is updated each time the diagnostic is accessed.
4-4 Diagnostics Error Codes Error codes are displayed on the LED when an error occurs. If multiple errors occur, the last recorded error is displayed. Errors displayed on the LED begin with EP (base platform or Thin Client) Error codes ranging from 00 to 17 to remain consistent with digital set-tops prior to the DCT5100. Error code EP18 applies to the DCT5100 only.
Diagnostics 4-5 REMOD CHANNEL The REMOD CHANNEL number can be either 3 or 4 (USA systems). The output port configuration displays the configuration of the DCT5100 output or re-modulated (remod) port. The output port/remod port is the interface from the DCT5100 to the subscriber’s television set. SETTOP TIME The SETTOP TIME is current OOB set-top time displayed in Global Positioning System (GPS) seconds from Jan 6, 1980. SET-TOP TIME is an integer value ranging from 0 to 4294967295.
4-6 Diagnostics Unsent Purchases The UNSENT field is the number of purchases in the set-top remaining to be polled. The number of purchases can range from 0 to 63 decimal. Unacknowledged Reports The UNACK is the number of reports that have not been acknowledged by the controller. The number of reports that have not been acknowledged is displayed in decimal format. Last Acknowledged Purchase The LAST SEQ NUM is the last acknowledged sequence number of a purchase sent by the controller.
Diagnostics 4-7 d03 Out-Of-Band (OOB) Diagnostic The Out-of-Band (OOB) DIAGNOSTIC indicates the status of the out-of-band control channel. The information is updated every 5 seconds while viewing the diagnostic. Table 4-6 illustrates the OOB status on the OSD: Table 4-6 OOB status - OSD OOB DIAGNOSTIC OOB FREQUENCY: 075.25 CARRIER LOCK: YES DATA: YES EMM DATA: YES SNR: 22.
4-8 Diagnostics Figure 4-4 illustrates the OOB Status display on the LED: Figure 4-4 OOB status - LED Data activity indicator EMM data activity indicator P P STARVUE frequency MUTE OOB diagnostic indicator MUTE Carrier lock indicator (L for locked, U for not locked) Alternating with P Indicates no carrier lock on the OOB: MUTE OOB diagnostic indicator MUTE Carrier lock indicator (L for locked, U for not locked) OOB FREQUENCY The OOB FREQUENCY is the center frequency of the set-top OOB tuner.
Diagnostics 4-9 OOB DATA OOB DATA indicates if data is being carried by the OOB and EMM traffic, which is tracked separately. Table 4-8 lists OOB DATA indicators: Table 4-8 DATA indicators – OSD and LED OSD Indicator LED Indicator Definition YES on OOB data detected within last 5 seconds NO off OOB data not detected within last 5 seconds OOB EMM DATA The EMM indicators are on when EMM data is being carried on the OOB stream.
4-10 Diagnostics OOB Automatic Gain Control (AGC) The OSD displays an estimate of the AGC in percentage and an explanation for the value. Table 4-11 lists the AGC values for the OSD: Table 4-11 AGC indicators Indicator Meaning GOOD Good value FAIR Marginal signal level, check the signal POOR Unusable signal INVALID AGC value not valid This field is valid only when carrier lock has been established. NETWORK PID The DCT5100 is tuned to the NETWORK PID to receive network messages.
Diagnostics 4-11 d04 In-Band (IB) Diagnostic The DCT5100 displays the IN-BAND DIAGNOSTIC status of a digital carrier for the last attempted tuned channel. If a digital carrier is not present, this diagnostic indicates the carrier is not locked. Table 4-12 illustrates the OSD of the IB receiver digital status: Table 4-12 IN-BAND DIAGNOSTIC - OSD IN-BAND DIAGNOSTIC MODE: 64 QAM CARRIER LOCK: YES DATA: YES SNR AGC: 32.
4-12 Diagnostics MODE Table 4-13 lists the values for the MODE display on the OSD: Table 4-13 MODE values - OSD Value Description ANALOG IB Contains an Analog channel 64 QAM IB Contains a Digital channel with a modulation mode of 64 QAM 256 QAM IB Contains a Digital channel with a modulation mode of 256 QAM CARRIER LOCK The IB CARRIER LOCK indicates if the IB receiver is locked to the carrier.
Diagnostics 4-13 Signal-to-Noise Ratio (SNR) The IB SNR displays on the OSD as an estimate of the carrier signal-to-noise ratio in dB with an explanation for the value. Table 4-16 lists the values: Table 4-16 In-Band SNR - OSD Value Description GOOD Good value FAIR Marginal signal level, check the signal POOR Unusable signal INVALID SNR value not valid This display is only valid when carrier lock has been established.
4-14 Diagnostics d05 Unit Address The UNIT ADDRESS diagnostic displays the unit address of the DCT5100.
Diagnostics 4-15 UNIT ADDRESS The UNIT ADDRESS identifier indicates the unit address or physical address of the DCT5100 set-top terminal. The UNIT ADDRESS is unique and displayed in decimal format. Figure 4-6 illustrates the LED display of a unit address: Figure 4-6 UNIT ADDRESS - LED P MUTE P MUTE P MUTE P MUTE P MUTE NETWORK ADDRESS The NETWORK ADDRESS is the terminal’s network address displayed in decimal format.
4-16 Diagnostics OOB MULTICAST 16 ADDRESS The MULTICAST 16 ADDRESS specifies the stream to which the OOB multicast 16 addresses are assigned. The valid stream types and descriptions displayed on OSD are listed in Table 4-19: Table 4-19 MULTICAST 16 ADDRESS streams - OSD nnnn OSD Display Description Net Network EMM EMM SCC SCC_ECM Dnld Download Data Data Poll Polling PID The stream type and multicast 16 addresses cycle on the OSD display every 5 seconds.
Diagnostics 4-17 d06 Current Channel Status The CURRENT CHANEEL STATUS diagnostic displays a status of the last attempted tuned channel on the IB stream. The channel type determines the status display. Table 4-20 illustrates an analog current channel status OSD: Table 4-20 Analog CURRENT CHANNEL STATUS - OSD CURRENT CHANNEL STATUS TYPE: ANALOG aaa PICTURE CARRIER 077.
4-18 Diagnostics Figure 4-7 illustrates the LEDs for the analog and digital current channel status: Figure 4-7 CURRENT CHANNEL STATUS - LED Current channel analog: Preview indicator Purchasable indicator P MUTE MUTE Analog channel diagnostic indicator Current channel digital: Preview indicator Purchasable indicator P MUTE Digital channel diagnostic indicator MUTE Epoch authorization code TYPE The channel TYPE indicates if the channel is analog or digital.
Diagnostics 4-19 Table 4-23 lists the variable description codes used in the current channel status OSD: Table 4-23 Variable descriptions - OSD OSD Variables State aaa For analog: SCR − scrambled CLR − Clear For digital : ENC − encrypted UNE − unencrypted CLR − Clear current epoch authorization reason bb The current channel encryption mode is displayed next to the channel type and is indicated with the aaa variable on the OSD.
4-20 Diagnostics PURCHASABLE This parameter indicates whether the current program can be purchased for viewing. Table 4-25 illustrates valid values displayed on the OSD and LED: Table 4-25 Purchase indicators – OSD and LED OSD Display LED Indicator Definition YES on Current channel is purchasable. NO off Current channel is not purchasable. PREVIEW This parameter indicates if the current program is in preview mode.
Diagnostics 4-21 MPEG AUDIO LOCK The MPEG AUDIO LOCK indicates whether the audio stream is locked. Table 4-28 is a list of valid MPEG audio lock values: Table 4-28 MPEG AUDIO LOCK values Values Definition YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream PCR LOCK The PCR LOCK indicates if the in-band receiver is locked to the current program clock reference.
4-22 Diagnostics d07 RF MODEM (Upstream) The RF MODEM diagnostic displays the appropriate modem information based on the module installed in the DCT5100. Table 4-30 illustrates the status of the RF upstream modem: Table 4-30 RF upstream modem RF MODEM STATUS: NOT CONFIGURED CENTER FREQUENCY: 9.
Diagnostics 4-23 RF Modem STATUS The RF modem STATUS displays CONFIGURED or NOT CONFIGURED, depending on the state of the modem. CENTER FREQUENCY The RF modem CENTER FREQUENCY is displayed on the OSD and LED in MHz. REQUESTED POWER LEVEL The REQUESTED POWER LEVEL is the value assigned to the set-top during the RF leveling process. This level is displayed in dB or is blank if not configured.
4-24 Diagnostics d08 Code Modules The CODE MODULES section includes information about the firmware loaded into flash memory and all versions of non-volatile code that are installed in the DCT5100. When the Native Suite is running, the diagnostics of the application operating system and all associated objects should be accessible. Table 4-31 illustrates a code module display with status descriptions: Table 4-31 CODE MODULES - OSD CODE MODULES BOOTLOADER: xx.xx DIGITAL SECURE PROCESSOR: x.
Diagnostics 4-25 Figure 4-9 illustrates the code module LED display: Figure 4-9 CODE MODULES - LED Download status Download data received indicator P MUTE Number of segments remaining for download to complete.
4-26 Diagnostics BOOTLOADER The BOOTLOADER version is displayed in ASCII and includes major and minor revision numbers. DIGITAL SECURE PROCESSOR The Digital Secure Processor version is displayed in ASCII format. ANALOG SECURE PROCESSOR The Analog Secure Processor version is displayed in ASCII format. Downloadable Object Information Table This table is displayed at the bottom of the OSD screen.
Diagnostics OSD Display Status Description DELETING Deleting Object is in the process of being deleted. POSTPONED Postponed Object is not runnable in the current system; will be enabled on next boot. CONNECTED Connect Connected to download PID − awaiting data. PEND CONNECT TryingToConnect Trying to connect. 4-27 SEGS / TIME Each object is displayed on the OSD and LED segments that remain for the object download in progress.
4-28 Diagnostics d10 Keypad - LED This diagnostics is used to verify the functionality of the LEDs and front-panel keypad of the DCT5100. Front-Panel Keypad Diagnostic This diagnostic verifies the functionality of the LEDs and front-panel keypad. Each LED segment that is lit corresponds with a front-panel key press.
Diagnostics 4-29 d11 INTERFACE STATUS Table 4-34 illustrates the INTERFACE STATUS diagnostic OSD display when running in base platform or Thin Client: Table 4-34 INTERFACE STATUS INTERFACE STATUS DOCSIS Tuner & xmitter: INST 1394 I/O Device: NOT INST USB I/O Device: NOT INST 10bT Ethernet Device: NOT INST Parallel Port: NOT INST IR Transmitter: NOT INST Hard drive status: NOT INST Smart Card: NOT INST The LED display is not available for INTERFACE STATUS diagnostics.
4-30 Diagnostics d12 USER SETTING STATUS This section displays the user settings. Table 4-35 shows an example of the diagnostic information recommended for the User Setting Status OSD. The actual format for the display may vary. The information on the OSD and LED is updated upon entry to the diagnostic OSD.
Diagnostics 4-31 CLOSED CAPTION Displays the CLOSED CAPTION Rendering state selected by the user: OSD Display Definition ENABLED Closed Caption rendering enabled. DISABLED Closed Caption rendering disabled. PEN SIZE Displays the PEN SIZE selected by the user: OSD Display Definition AUTO Pen Size is controlled by the Closed Caption stream. STANDARD Standard Pen Size. LARGE Large Pen Size. SMALL Small Pen Size.
4-32 Diagnostics OSD Display Definition MAGENTA Magenta Foreground. CYAN Cyan Foreground. FOREGROUND OPACITY Displays the FOREGROUND OPACITY option selected by the user: OSD Display Definition AUTO Foreground Color is controlled by the Closed Caption stream. TRANSPARENT Transparent Foreground Opacity. TRANSLUCENT Translucent Foreground Opacity. SOLID Solid Foreground Opacity. FLASHING Flashing Foreground Opacity.
Diagnostics 4-33 SERVICE SELECTION Displays the SERVICE SELECTION selected by the user: OSD Display Definition AUTO Service Selection is controlled by the Closed Caption stream. PRIMARY LANGUAGE Primary language established by the provider. SECONDARY LANGUAGE Secondary language established by the provider. 3 Set by the provider. 4 Set by the provider. 5 Set by the provider. 6 Set by the provider.
4-34 Diagnostics d13 INTERACTIVE INFO This section describes the interactive information that is displayed only when Thin Client platform is running. Table 4-3 shows an example of the diagnostic information on the INTERACTIVE INFO Diagnostics OSD. The actual format for the display may vary. The information on the OSD and LED is updated at least once every 5 seconds while the diagnostic is displayed.
Diagnostics 4-35 UPM The UPM is the upstream modem address. The value used for the UPM is the same as the terminal ID assigned by the DAC 6000. The UPM is a unique, system-generated, eight-digit integer between 1 and 16777215. 00000000 is displayed when the UPM is not configured or unknown. UPSTREAM ID The UPSTREAM ID is a set-top transmission parameter assigned by the DAC 6000 for the interactive set-top. The UPSTREAM ID is a four-digit decimal value ranging from 0000 to 9999.
4-36 Diagnostics MAC ABORT COUNTER The MAC ABORT COUNTER increments every time the MAC layer reaches the Cell Abort Count limit. The MAC ABORT COUNTER is reset by the successful upstream transmission of a cell, for example, when an ACK is received by the set-top. If the MAC ABORT COUNTER reaches the MAC Abort Count limit, the set-top assumes the MAC layer is unavailable due to noise, congestion, or some other problem.
Section 5 Troubleshooting This section provides troubleshooting guidelines. If problems are still occurring after performing the diagnostics, call the Motorola TRC for assistance at 1-888-944-HELP (1-888-944-4357). When contacting the TRC from outside the United States, call the main switchboard number, 215-323-1000, and ask for extension 4200. Problem Possible Solution Remote control not responding Check for an obstruction between the remote control and the DCT5100.
Appendix A Specifications and Features Specifications Input frequency Video 54 MHz through 860 MHz DOCSIS Up to 860 MHz HRC/IRC frequency assignments Downloadable Number of channels 136 carriers per cable, 1 or 2 cables Analog 1 channel per carrier Digital More than 1 channel per carrier, content dependent Input analog video level 0 dBmV through +15 dBmV Input digital average level 64 QAM: –18 dBmV through +5 dBmV 256 QAM: –12 dBmV through +5 dBmV Data carrier QPSK-modulated carrier Frequ
A-2 Specifications Features List Standard Option Triple Tuner: Video/Audio/Data • DOCSIS • Out of Band • DOCSIS Modem • Clear Analog tuning • BTSC Decode • RF Return • IR • AC Convenience outlet • A/B Cable module • RF Bypass module • USB (3 ports) • Ethernet 10 Mbit • Audio line-in/loop-through • Video input (2) • Smart Card reader • S-Video output • Audio SPDIF output (optical and coaxial) • IR Blaster port • Renewable security slot • IEEE 1394 port Component vi
Abbreviations and Acronyms AGC Automatic Gain control ASTB Advanced Set-top Box CRC Cyclic redundancy check CSR Customer Service Representative DCT5100 Digital Consumer Terminal 5100 DRAM Dynamic random access memory EMM Entitlement management message(s) FLASH A type of nonvolatile memory GPS Global positioning system HRC Harmonically related carriers IPG Interactive program guide IPPV Impulse Pay-Per-View IR Blaster Infrared Blaster IRC Incrementally related carriers ITU Intern
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