Stereo Receiver User Guide

5 TROUBLESHOOTING
15
Problem Possible Solutions
There is no audio
when viewing
cable channels.
• Verify that the Mute button on the remote control
has not been pressed. Press mute on the remote
control to restore sound.
• If the DCH receiver audio output is connected to the
TV, verify that the Mute button on the TV has not
been pressed.
• If the DCH receiver audio output is connected to a
home theater receiver, verify that the receiver is set
to the appropriate input source and the Mute button
on the receiver has not been pressed.
• Verify that you have the correct cables for the audio
connections.
• Verify that the audio cables are firmly connected
between the DCH receiver and the audio playback
device (TV, receiver, DVD player, etc.).
There is no video
on the TV screen.
• Verify that the TV is powered on and set to the
appropriate input source for the DCH receiver.
• Verify that the DCH receiver is powered on and
tuned to an authorized cable channel.
• Verify that all video cables between the DCH
receiver and the TV are firmly connected.
• Verify that the coaxial cable feed is firmly connected
to the DCH receiver and the wall jack.
• If the DCH receiver video output is connected to a
home theater unit, verify that the home theater unit
is powered on and set to the appropriate input
source.
No closed
captions display.
• Verify that closed captions are enabled on the TV.
• Closed captioning may not be available on the
current program.
There are black
bars to the right
and left of the
picture.
• Wide-screen TVs display 4:3 programs in this format
unless set to Stretch (see your TV manual for
information about stretching 4:3 video).
There are black
bars above and
below the
picture.
• Some SD programs are broadcast in the letterbox
format with black bars above and below the picture.
Some wide-screens TVs offer a zoom feature that
may be able to remove the black bars (see your TV
manual for information about zooming 4:3 video).