IN STALLAT ION MANUA L DCH70 Installation Manual DCH70 POWER MESSAGE
IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
DURING INSTALLATION • Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. • Install the terminal away from heat sources such as radiators, heat registers, and stoves.
FCC DECLARATION OF CONFORMITY Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-3231000, declares that the DCH70 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. Canada Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CONTENTS 1 Introduction ........................................................................................................................................................... 1 Features............................................................................................................................................................. 2 Tuner ...........................................................................................................................................................
CONTENTS Memory Configuration...................................................................................................................................31 Interactive Status ...........................................................................................................................................32 MAC Frequency Table....................................................................................................................................34 Control Channels ................
1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCH70 cable receiver. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and interactive services.
1 INTRODUCTION Features Tuner • Digital MPEG-2 main profile main level video processor • Provides an out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • DES based encryption/DCII (via inserted CableCARD™) access control • Out-of-band data receiver (70-130 MHz) 2.
1 INTRODUCTION If You Need Help If you need assistance while working with the DCH70, contact the Motorola Technical Response Center (TRC): • Inside the U.S.: 1-888-944-HELP (1-888-944-4357) • Outside the U.S.: 1 847 725 4011 • Motorola Online: http://businessonline.motorola.com The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.
2 OVERVIEW Front Panel 1 Power Indicator — Lit when the unit is powered ON, unlit when unit is OFF 2 Message Indicator* — Lit when a new message is waiting to be read, unlit otherwise 3 IR remote sensor — communicates with the remote control *Availability of certain features is dependent upon application support.
2 OVERVIEW Rear Panel 1 RF In — Connects to cable signal from your service provider 2 RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or VCR 3 Video — Composite video (SDTV) outputs 4 Audio Out — Composite audio outputs 5 Serial — Service only 6 Power supply connector 7 M-Card — Inserted M-Card *Availability of certain features is dependent upon application support. M-Card™ The M-Card is required to view cable television programs or interactive on-demand programs.
3 INSTALLATION Before You Begin Before you move or change components on the subscriber entertainment system: • Review the installation instructions. • Determine if you are connecting to a standard TV or a composite (baseband) monitor. • Verify that you have the necessary cables and other required items. Video Connection Options Use the following guidelines to determine the best video connection for the subscriber’s home entertainment system.
3 INSTALLATION Audio Connection Options Connect the stereo audio cable to the AUDIO L and R connectors on the DCH70 and the audio left and right connectors on the TV. When connecting to a home theater receiver, depending on its inputs, you can use the following DCH70 audio outputs: Baseband Audio R and L If the audio receiver does not support Dolby® Digital, use the baseband AUDIO L and R outputs to connect to the audio receiver.
3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-1 Cabling to a Standard-Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs.
3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, follow a daisy-chain convention. The A/V configuration illustrated enables digital stereo recording, including Dolby® Surround sound.
3 INSTALLATION Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3-1 Operational check procedures Feature Testing Procedure Power on Press POWER on the remote control to turn on the DCH70. Tune to the output channel (3 or 4). Channel selection Scan through the channels using the CHANNEL + or - keys. Tune to several channels by entering the channel number using the numeric keys.
4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD). They confirm proper installation, including: • Checking error states and signal integrity • Identifying the cable terminal on the network • Verify communications with the headend For the diagnostics described in this section: • All indicators are in decimal notation, unless otherwise noted. • All signal-level and quality indicators use a 0 to 100% scale, unless otherwise noted.
4 DIAGNOSTICS • Press cursor ◄, cursor ►, SELECT, or ENTER to execute the selected diagnostic. • To exit the diagnostic mode, press POWER on the remote control. The set-top exits the diagnostic mode and powers off. General Status This diagnostic displays the error code and description, purchase count, and other information: The General Status fields are: Field Description Error Error codes display on the OSD when an error occurs.
4 DIAGNOSTICS Field Description disconnects the set-top E 10 SERIALNO Invalid serial number Not used E 11 INVALID UNIT ADDRESS Invalid unit address Return the set-top for repair; requires a unit creation message E 12 POST ERROR POST failed Not used E 13 BOOT Sys_boot initialization failure Power cycle the set-top; if repetitive, return for repair E 14 STARTUP System startup failure Power cycle the set-top; if repetitive, return for repair E 15 TSI INVALID TSI Structure is corrupted
4 DIAGNOSTICS Out-Of-Band (OOB) Status This diagnostic indicates the status of the out-of-band control channel. The Out-Of-Band Status fields are: Field Description Data Indicates whether data is being carried by the OOB (the indicators cover all packet processors, regardless of which stream they are monitoring, and are cleared when you enter the diagnostic).
4 DIAGNOSTICS Field Description Hunt Mode The state of OOB stream acquisition OSD Description None The set-top is locked to an OOB carrier RR (Round Robin) The set-top is searching OOB frequencies trying to find an EMM Provider of 0 or 1. EMM The set-top received a Provider ID change and is searching OOB frequencies for a new ID. FIX The set-top has been commanded to attempt to lock onto a frequency.
4 DIAGNOSTICS 3. After selecting the desired new frequency, the operator will press the SELECT key to start the search. The manual frequency search will last up to 40 seconds. On the OSD, the “MANUAL FREQ” line of text will be cleared, the “HUNT MODE” will display “FIX” to indicate a search on a fixed frequency, and the “CUR FREQ” field will change to the frequency being searched for. 4.
4 DIAGNOSTICS In-Band Status This diagnostic displays the in-band status for the last attempted channel tune. The In-Band Status fields are: Field Description Data Indicates whether data is being received on the in-band stream. The indicators cover all packet processors regardless of the stream they are monitoring: EMM Data OSD Description ”*” In-band data received blank No In-band data received Indicates whether data is being received on the EMM stream.
4 DIAGNOSTICS Field Carrier Lock PCR Lock SNR Description OSD Description ”*” Data received blank No data received Indicates whether the digital in-band receiver is locked to the carrier OSD Description YES Carrier locked NO Carrier unocked Indicates whether the in-band receiver is locked to the current program clock reference for a digital service OSD Description YES Carrier locked NO Carrier unlocked When carrier lock has been established, displays an estimate of the carrier signal-t
4 DIAGNOSTICS Audio/Video Status This diagnostic displays the audio and video status for the tuned channel. Field Description ADP Lock The ADP Lock indicates the audio processor locked status Audio Mode OSD Description YES Audio Processor is locked to the audio stream NO Audio Processor is not locked to the audio stream Audio Mode indicates the audio Mode of in incoming digital service.
4 DIAGNOSTICS AUDIO SPDIF VP Lock MPEG Method Subtitle Status OSD Description N/A The audio mode is not applicable to the currently tuned stream. Mono The audio mode is monophonic. Stereo The audio mode is stereo. Surround The audio mode is surround sound.
4 DIAGNOSTICS Unit Address This diagnostic displays the 16-digit (40-bit) unit address of the set-top.
4 DIAGNOSTICS Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCH. Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD.
4 DIAGNOSTICS Field Description set to ‘Unknown’ if the headend message was not received MSO Phone Number MSO Phone Number, as configured at the headend CableCARD Object Name Code object name executing on the CableCARD Object Ver. Code object version executing on the CableCARD Manufacturer CableCARD manufacturer HW Version Version number provided by the CableCARD. Boot Version The version number provided by the CableCARD.
4 DIAGNOSTICS Field Description SP Lists the firmware version, as well as the patch release version number CableCARD The firmware version number of the FPGA image that controls the CableCARD Code The firmware version number of the Security Processor MOCA The firmware version number of the FPGA image that controls the MOCA chip Patch The firmware version number of the patch release of the Security Processor Security The firmware version number of the FPGA image that controls the Security Process
4 DIAGNOSTICS The Current Channel status fields are: Field Description Connected State A connect or disconnect message determines whether the set-top is CONNECTED or DISCONNECTED. Type Indicates whether the channel is analog or digital: aaa OSD Description ANALOG Analog DIGITAL Digital Displays the encryption mode for the channel on the OSD.
4 DIAGNOSTICS Renewable Security The renewable security system includes a TVPC card that returns the security status to current.
4 DIAGNOSTICS Upstream Modem This diagnostic displays the upstream status and operating parameters. The RF Modem fields are: Field Description Status Indicates the transmitter status with the following variables: OSD Description - Idle t Transmitting Frequency The transmitting frequency Level The approximate power value of the STARVUE II transmitter in dBmV. The difference between the power value on the diagnostic screen and the actual power of the STARVUE II module may be +/- 5 dBmV.
4 DIAGNOSTICS Last Poll Ack. Last Purchase Report Req. Last Purchase Report Ack. Indicates the sequence number of the last poll acknowledge received by the settop. The time stamp of the last poll acknowledge is also displayed. • If the set-top has received no poll acknowledge, the sequence number and time stamp fields display N/A. • If the set-top has received a poll acknowledge but its system time has not yet been initialized, the time stamp field displays NOT AVAILABLE.
4 DIAGNOSTICS Field Description Status The object status modes available are: ID • LOADING • DELETED • ENABLING • ENABLED • DSABLNG • DISABLD • DELETNG • POSTPND • ENNORUN • DISNORUN The object AppID Memory Configuration This diagnostic displays the memory status. The format depends on the installed memory types. The Memory Configuration fields are: Field Description EEPROM Ver No. The EEPROM version (never used, should always be 00.
4 DIAGNOSTICS Interactive Status This diagnostic tool gathers data about your system. The Interactive Status fields are: Field Description IP The set-top IP address assigned by the NC 1500, in dotted-decimal format; for example xxx.xxx.xxx.xxx where each xxx ranges from 000 to 255. 0.0.0.0 is displayed if the IP address is not configured or unknown. UPM The upstream modem address. This UPM value is the same as the terminal ID assigned by the DAC 6000.
4 DIAGNOSTICS Field Description WAIT_SO_ACK The set-top is in the interactive initialization state and waiting for a Sign On acknowledgement. WAIT_LA_OR_SO The set-top is in the interactive initialization state and waiting for Logical Address or Sign On with verification Frequency message. INIT_STOPPED The set-top is in the interactive initialization state and the TransMode has stopped.
4 DIAGNOSTICS MAC Frequency Table The set-top uses a range of frequencies set by the host for upstream communications. The MAC Frequency Table displays your frequency and signal power. Field Description Frequency The frequency, in Hz, for an upstream channel Power The power level, in dBmV, used on a particular upstream channel to send data to the RPD Control Channels This diagnostic lists channels, band types, PIDs, and counts.
4 DIAGNOSTICS Message Types This diagnostic lists message types, IDs, and counts. Field Description Msg The message type Id The low order byte of the Connection ID Cnt The number of messages received In-band Program Association Table (PAT) This diagnostic displays the Program Association Table Information (For Motorola use only).
4 DIAGNOSTICS In-band Program Map Table (PMT) This diagnostic displays the Program Map Table information (For Motorola use only). Task Status This diagnostic lists tasks (For Motorola use only).
4 DIAGNOSTICS In-band Multicast Address Filter This diagnostic displays in-band multicast filter information.
4 DIAGNOSTICS Connected Home Status This diagnostic displays information related to the Home Network of which the settop is a part. This diagnostic is not applicable to the DCH70. Field Description RF Freq RF frequency of the MoCA network as a numerical value in the range of 0 to 1500 inclusive, representing MHz. Displays "N/A" if the MoCA network is NOT established.
4 DIAGNOSTICS Field Description Connected Home Table The Connected Home Table contains information related to each device connected to the set-top through the Home Network.
4 DIAGNOSTICS Keyboard / LED This diagnostic verifies the functionality of the front panel and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance, as described in the Introduction. Problem The DCH receiver will not power on The remote control does not work Possible Solution • The DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. • Verify that the AC power cord is connected to the DCH receiver and an AC outlet.
5 TROUBLESHOOTING Problem There is no video on the TV screen No closed captions display Possible Solution • Verify that the TV is powered on and set to the appropriate input source for the DCH receiver. • Verify that the DCH receiver is powered on and tuned to an authorized cable channel. • Verify that all video cables between the DCH receiver and the TV are firmly connected. • Verify that the coaxial cable feed is firmly connected to the DCH receiver and the wall jack.
Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.
