IN STA LLATION MANUA L DCH6416 DCH6400 Series Installation Manual
IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions. • Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
• Place the terminal on a flat surface not prone to vibration or impact. • Do not install the terminal in an area where condensation occurs. • To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC power cord into a switched power outlet. • To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is plugged in.
Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.
CONTENTS 1 Introduction .................................................................................................... 1 Features ...................................................................................................... 1 Tuners ................................................................................................... 1 Standard Audio/Video Features............................................................. 2 Standard DVR Functionality ..........................................
CONTENTS Agile OOB Tuner Hunting.............................................................................31 Summary of Manual Selection of the OOB Frequency (OSD Frequency Override in Hunted Mode) ........................................................................................31 In-Band Status..............................................................................................32 Unit Address................................................................................................
CONTENTS Tables Table 1-1 DVR Recording Time Guidelines............................................................................. 3 Table 2-1 Front panel .............................................................................................................. 5 Table 2-2 Rear panel connections........................................................................................... 7 Table 3-1 Operational check procedures ............................................................................
1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCH6416 High-Definition Cable Receiver. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and analog broadcast and interactive services. It provides a full complement of interconnection options.
1 INTRODUCTION • One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz • One dedicated tuner for the out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • Clear analog channel processor with BTSC decoder • DES based encryption/DCII (via CableCARD™) access control • Out-of-band data receiver (70-130 MHz) 2.
1 INTRODUCTION o Simultaneously record programs from two channels while watching a different pre-recorded program, with the ability to switch viewing between any of the three programs Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record.
1 INTRODUCTION If You Need Help If you need assistance while working with the DCH6416, contact the Motorola Technical Response Center (TRC): • Inside the U.S.: 1-888-944-HELP (1-888-944-4357) • Outside the U.S.: 1-215-323-0044 • Motorola Online: http://businessonline.motorola.com/ The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.
2 OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software.
2 OVERVIEW four video formats listed above. The Format button provides an easy method for selecting an output format that is compatible with your television. Operation The Format button is intended to complement the User Settings Menu (see User Settings). It is not intended to replace the User Settings Menu. The User Settings Menu is the preferred method of optimizing the DCH6416 to operate with your specific television.
2 OVERVIEW Rear Panel The rear panel contains a switched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software.
2 OVERVIEW CableCARD™ The DCH6416 receivers are separable security products that use a removable security mechanism known as a CableCARD™. The CableCARD allows the DCH receiver to decrypt digital video services available on the cable plant from your digital cable provider. If the CableCARD is not properly inserted into the DCH receiver’s rear panel M-Card slot, you will not be able to view cable television programs, previously recorded programs on the DVR, or interactive on-demand programs.
2 OVERVIEW Invalid CableCARD Security Certificate In the event that the CableCARD provides an invalid security certificate to the DCH receiver, all access to live, recorded, and on-demand television programming will be terminated. The DCH6416 receiver will be unable to provide access to television programming until a CableCARD that can provide a valid security certificate is inserted.
3 INSTALLATION Before You Begin Before you move or change components on the subscriber’s entertainment system: • Review the installation instructions. • Determine if you are connecting to a standard (analog NTSC supporting RF input, Baseband Composite video or S-Video) or a High-Definition TV (Component video, HDMI, DVI or IEEE 1394). • Determine if the subscriber has other equipment to be connected to the terminal (Home Theater or A/V receiver, VCR, etc.).
3 INSTALLATION Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCH6416 offers the following video outputs: Component (YPbPr) HDTV and SDTV The YPbPr outputs provide component video, the most widely supported HD video connection.
3 INSTALLATION The VCR and TV receive their A/V signals from the currently selected input device on the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. (In many cases, the receivers themselves have interactive on-screen menus.) Installation Overview 1.
3 INSTALLATION Cabling to an HDTV for Video For the best possible HDTV video quality: • If the TV has an HDMI input, connect it to the DCH6416 HDMI output. If the TV has a DVI input, you can connect it to the DCH6416 HDMI output using and HDMI-to-DVI converter cable or adapter. • If the TV has neither an HDMI nor a DVI input but has an IEEE-1394 input, connect it to the DCH6416 IEEE-1394 output. If you use IEEE-1394, on-screen graphics do not display.
3 INSTALLATION Cabling to an HDTV and an A/V Receiver Figure 3-2 Cabling to an HDTV and an A/V receiver Optical HDMI L/R audio Video S-Video connection connection connection connection connection IEEE-1394 connection DCH6416 V Y S-VIDEO Pb L Pr R SWITCHED 105-125V 60Hz 4A MAX 500W MAX RF OUT RF2 IN CM IN ETHERNET M-Card™DEVICE ONLY RF1 IN CABLE IN RPT OUT SERIAL OUT DIGITAL AUDIO HDMI IN VIDEO/AUDIO USB eSATA IEEE 1394 Cable in either/or either/or Home theater receiver MONITOR D
3 INSTALLATION If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and the coaxial digital connection. The baseband connections are not necessary because the digital audio port provides a single audio interface for digital and analog channels.
3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-3 Cabling to a Standard-Definition stereo TV L/R audio connection Video connection Optical connection S-Video connection V Y S-VIDEO Pb L Pr R SWITCHED 105-125V 60Hz 4A MAX 500W MAX RF OUT RF2 IN CM IN RF1 IN ETHERNET M-Card™DEVICE ONLY CABLE IN RPT OUT SERIAL DIGITAL AUDIO OUT HDMI IN VIDEO/AUDIO USB eSATA IEEE 1394 Cable in Home theater receiver MONITOR DVD AV #2 OUT IN IN AV #1 IN TAPE OUT
3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, use a daisy-chain cabling connection. The A/V configuration illustrated below enables digital stereo recording, including Dolby Surround sound. Use only one set of composite input connectors on the stereo: Figure 3-4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV.
3 INSTALLATION Data Device Connections The DCH6416 provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The DCH6416 rear panel provides the following data ports: USB 2.0 Can be used to daisy-chain USB devices such as printers and storage devices, or to interface with keyboards, joysticks, and other USB PC peripherals.
3 INSTALLATION Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3-1 Operational check procedures Feature Testing Procedure Power on Press POWER on the remote control to turn on the DCH6416. Tune to the output channel (3 or 4) if using the RF output. Channel selection Scan through the channels using the CHANNEL + or - keys. Tune to several channels by entering the channel number using the numeric keys.
3 INSTALLATION 2. Use the remote control or the cursor keys on the front panel to navigate the on-screen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. • To exit the setting and move to another setting, press the ▲ or ▼ key. If the User Settings menu does not display on the HDTV screen, the TV may not support the default video output setting.
3 INSTALLATION Setting Description HDMI/YPbPr Output Allows you to specify the video output format of the DCH receiver for all content (when the 4:3 override setting is Off) or for all 480p, 720p, and 1080i content (when the 4:3 override is used). Options include 1080i, 720p, 480p, and 480i. By default, the 1080i option is selected. The options are used as follows: • 1080i—The DCH receiver will present programs in the High Definition 1080i format (1920 x 1080 pixels).
3 INSTALLATION Setting Description TRANSLUCENT, SOLID, or FLASHING. Font Edge Type Sets the edge appearance—AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO. Font Edge Color Sets the edge color—AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. The default is AUTO. Background Color Sets the background color for closed captions. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN.
4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: • Checking error states and signal integrity • Identifying the cable terminal on the network • Verify communications with the headend For the diagnostics described in this section: • All indicators are in decimal notation, unless otherwise noted. • All signal-level and quality indicators use a 1% to 100% scale, unless otherwise noted.
4 DIAGNOSTICS Figure 4-2 Example General Status display (no error) Environment code Error code 26
4 DIAGNOSTICS The General Status fields are: Field Description Error Error codes display on the front panel and OSD when an error occurs.
4 DIAGNOSTICS Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The displays are updated each time this diagnostic is viewed: Figure 4-3 Front panel display for Purchase Status diagnostic Purchase indicator On when IPPV is enabled Number of unsent purchases The Purchase Status fields are: Field Description Unsent The number of purchases in the DCH remaining to be polled. It can be an integer from 0 to 63.
4 DIAGNOSTICS Field Description Purchase request sent by the controller. Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller.
4 DIAGNOSTICS Figure 4-4 Front panel display for the OOB diagnostic Data activity indicator EMM data activity indicator Carrier lock indicator (L = locked, U = unlocked OOB diagnostic indicator The Out-Of-Band Status fields are: Field Description OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130 MHz.
4 DIAGNOSTICS Field Description EMM Provider ID Displays the conditional access stream for the DCH6416, in hexadecimal EMM PID Displays the packet identifier (PID) stream the DCH6416 tunes to for EMM data, in hexadecimal Network PID Displays the network PID to which the DCH6416 is tuned to receive network messages, in hexadecimal Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM).
4 DIAGNOSTICS 3. When the desired new frequency has been selected, press the SELECT key to start the search. The manual frequency search will last up to 40 seconds. As the set-top searches, the frequency being searched for will flash on the front panel. On the OSD, the “MAN FREQ” line of text will be cleared, the “HUNT MODE” will display “FIX” to indicate a search on a fixed frequency, and the “OOB FREQ” field will change to the frequency being searched for. 4.
4 DIAGNOSTICS Figure 4-5 Front panel display for in-band diagnostic Data activity indicator IB diagnostic indicator Carrier lock indicator (L = locked, U = unlocked The In-Band Status fields are: Field Description Mode The values displayed on the OSD are: ANALOG — analog (NTSC) channel 64 QAM — 64 QAM digital channel 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
4 DIAGNOSTICS Unit Address This diagnostic displays the unit address of the CableCARD, if inserted.
4 DIAGNOSTICS The Unit Address fields are: Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: NO—TvPC is not installed (Note: the DCH6416 does not include a TvPC slot) CableCARD Inserted YES—CableCARD is inserted NO—CableCARD is not inserted Unit Address A unique decimal number that indicates the unit address or physical address. OOB Addresses Network The DCH6416 network address displayed in decimal format.
4 DIAGNOSTICS Separable Security This diagnostic displays information on the CableCARD and CableCard Interface with the DCH. Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD. It will indicate ‘Good’ if no errors were detected, ‘Error’ if there is a problem detected with establishing the CableCARD interface, or ‘Unsupported CARD’ if the inserted CableCARD is not an M-Card.
4 DIAGNOSTICS Field Description Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer. HW Version Version number provided by the CableCARD.
4 DIAGNOSTICS Current Channel Status This diagnostic displays a status of the last attempted tuned channel on the in-band stream. The channel type determines the status display.
4 DIAGNOSTICS Figure 4-7 Current channel status front panel displays Purchasable indicator Analog channel: Preview indicator P Analog channel indicator Purchasable indicator Digital channel: Preview indicator P Digital channel indicator Epoch authorization code The Current Channel status fields are: Field Description Type Indicates whether the channel is analog or digital: OSD Front Panel Description ANALOG A Analog DIGITAL d Digital aaa Displays the encryption mode for the channel on
4 DIAGNOSTICS Field Description OSD Front Panel Description YES on In preview mode NO off Not in preview mode MPEG Video Lock Indicates whether the video processor is locked to the video stream: YES—locked NO—not locked MPEG Audio Lock Indicates whether the audio processor is locked to the audio stream: YES—locked NO—not locked PCR Lock Indicates whether the in-band receiver is locked to the program clock reference (PCR): YES—locked NO—not locked CCI The copy control information: 00—copy f
4 DIAGNOSTICS 41
4 DIAGNOSTICS Figure 4-8 RF upstream modem front panel display Decimal point Frequency indicator Frequency in MHz Alternating with Power level in dB (blank if modem not configured) Power level indicator The RF Modem fields are: Field Description Status CONFIGURED or NOT CONFIGURED. Center Frequency The RF modem center frequency is displayed on the OSD and front panel in MHz. Requested Power Level The value in dB assigned to the DCH6416 during RF leveling (blank if it is not configured).
4 DIAGNOSTICS Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the DCH6416. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
4 DIAGNOSTICS Figure 4-9 Front panel display for code modules Download data received indicator Download status Number of segments remaining for download to complete. (Figure reflects 17012 segments remaining.
4 DIAGNOSTICS The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format Version The firmware version and build date in ASCII format Digital Secure Processor The digital secure processor version in ASCII format (N/A is indicated if the platform does not detect a digital secure processor) Analog Secure Processor The analog secure processor version in ASCII format (N/A is indicated if the platform does not detect an analog secure processor) Downloadable Object In
4 DIAGNOSTICS Memory Configuration This diagnostic displays the DCH6416 memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB. Flash The allocated flash memory in MB. NVRAM The allocated NVRAM in KB.
4 DIAGNOSTICS AUDIO SPDIF Indicates S/PDIF Mode as set by application software.
4 DIAGNOSTICS xxxxxxxxxxxx 708 Default xxxxxxxxxxxx EIA-708 captions enabled, with no options set by user 608 Set xxxxxxxxxxxx EIA-608 captions enabled, with options set by user 608 Default xxxxxxxxxxxx EIA-608 captions enabled, with no options set by user None Set Captions detected but not enabled nd The OSD status, 2 caption row displays captions based on the setting selected in the User Settings menu and what is available in the stream.
4 DIAGNOSTICS PiP Focus The Picture in Picture focus indicates N/A and is not a standard supported DCH feature (dependent upon software support). Input Sources The input source list information on ADP Lock, Audio Mode, VP lock, and Input Format. The ADP Lock indicates whether the audio stream is locked. Valid values are: • YES: Audio Processor is locked to the audio stream • NO: Audio Processor is not locked to the audio stream Audio Mode indicates the audio Mode of in incoming digital service.
4 DIAGNOSTICS Interface Status The Interface Status diagnostic displays when running in Thin Client. There is no front panel display. The information on the OSD is updated when you display the diagnostic.
4 DIAGNOSTICS 51
4 DIAGNOSTICS The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active 1394 I/O Device Indicates if enabled; indicates if active USB I/O Device Indicates if enabled; indicates if active Ethernet Device Indicates if enabled; indicates if active Parallel Port Indicates if enabled; indicates if active IR Xmit Indicates if enabled; indicates if active (N/A for DCH6416) Hard Drive Status Indicates if enabled; indicates if active Smart Ca
4 DIAGNOSTICS User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and front panel is updated when you display the diagnostic. The User Setting Status fields are: Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. The 16:9 option is the default selection.
4 DIAGNOSTICS Setting Description 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a standard-definition program or playing back a standarddefinition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected. The options are used as follows: • 480i—The DCH receiver will present standard-definition programs in the Standard Definition 480i format (720 x 480 pixels).
4 DIAGNOSTICS DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the DCH6416 Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): OSD Front Panel Description True En DVR enabled False Un DVR disabled Stream Indexer Ver.
4 DIAGNOSTICS Field Description Encoder Information about the analog encoder for the IEEE-1394 output and recording analog programs Number Indicates the encoder number—1 or 2 Type Indicates the encoder type—Not Installed, MPEG2, Other, or Unknown Quality Indicates the encoder quality setting (video bit rate) for analog services only, which may change at any time through software: • LOW1—1 Mbps • LOW2—2 Mbps • MEDIUM1—3 Mbps • MEDIUM2—4 Mbps • HIGH1—5 Mbps • HIGH2—6 Mbps • NOT AVAILABL
4 DIAGNOSTICS Field Description Over Temp Indicates whether the drive is excessively hot: Count • Yes—The internal drive temperature exceeds 140º F (60º C). The Over-Temp Indicator is on and remains lit until the next over-temp sample is taken (at least once an hour). • No—There is no over temp problem. The cumulative number of times that the hard drive temperature has been measured over 60º C, with the temperature checked at least once an hour.
4 DIAGNOSTICS The fields are: Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO.
4 DIAGNOSTICS Field Description Network Access Displays whether the cable modem has been granted access to the DOCSIS network: Initialize BPI • YES—The cable modem was granted DOCSIS network access • NO—The set-top is obtaining DOCSIS network access • N/A—The value is invalid or cannot be retrieved, or DOCSIS is not enabled The Baseline Privacy Interface (BPI) status: • YES—BPI has been successfully initialized for the cable modem • NO—BPI initialization is in progress, has failed, or was not
4 DIAGNOSTICS Field Description Channel ID The upstream channel identifier 0 to 255. If the value is invalid or cannot be retrieved or DOCSIS is not enabled, N/A is displayed. Power Level The upstream channel power level in dBmV. If the value is invalid or cannot be retrieved, or if DOCSIS is not enabled, 000 is displayed. Symbol Rate The upstream channel symbol rate in mega-symbols per second. If the value is invalid or cannot be retrieved, or if DOCSIS is not enabled, 0.000 is displayed.
4 DIAGNOSTICS Interactive Status This diagnostic describes the interactive information that is displayed only when Thin Client platform is running. The information on the OSD and front panel is updated at least once every 5 seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 4-10 Interactive status front panel display The Interactive Status fields are: Field Description IP Address The IP address in dotted-decimal format xxx.xxx.xxx.
4 DIAGNOSTICS Field Description I dc INIT_WAIT_DC_O R_C The DCH6416 is in the interactive initialization state and waiting for the default configuration or the contention channel list messages. IL WAIT_LM_ACK The DCH6416 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message. I SO WAIT_SO_ACK The DCH6416 is in the interactive initialization state and waiting for a Sign On acknowledgement.
4 DIAGNOSTICS Keypad—Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction. Problem Possible Solution The DCH receiver will not power on The DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
5 TROUBLESHOOTING Problem Possible Solution • Verify that the coaxial cable feed is firmly connected to the DCH receiver and the wall jack. • If the DCH receiver video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. • If the DCH receiver video output is connected to a TV through an HDMI connection, power off the TV and then power off the DCH receiver. Wait one second and then power on the devices.
5 TROUBLESHOOTING Problem Possible Solution There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo.
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