IN STALLAT ION MANUA L DCH3416 Installation Manual
IMPORTANT SAFETY INSTRUCTIONS • Read these instructions. • Keep these instructions. • Heed all warnings. • Follow all instructions. • Do not use this apparatus near water. • The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. • Clean only with dry cloth. • Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
DURING INSTALLATION V E N T I L AT E 2 inch space 2 2 inch 1080i MESSAGE REC 720p REC IR STANDBY DCH3416 inch 480p 480i • Do not place the cable terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. • Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.
FCC DECLARATION OF CONFORMITY Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCH3416 receiver complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. CANADA INDUSTRY CANADA (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CONTENTS 1 Introduction ..................................................................................................................................................... 1 Features ....................................................................................................................................................... 1 Tuners....................................................................................................................................................
CONTENTS In-Band Status ............................................................................................................................................ 28 Unit Address................................................................................................................................................ 30 Separable Security..................................................................................................................................... 32 Current Channel Status .....
CONTENTS Tables Table 1-1 DVR Recording Time Guidelines...........................................................................................................3 Table 2-1 Front panel ...............................................................................................................................................5 Table 2-2 Rear panel connections.........................................................................................................................
1 INTRODUCTION This manual provides instructions for cable operator personnel to install the Motorola DCH3416 All-Digital High-Definition Dual Tuner DVR Cable Receiver. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital and on-demand broadcast and interactive services. It provides a full complement of interconnection options.
1 INTRODUCTION • One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to 860 MHz • One dedicated tuner for the out-of-band (OOB) control channel Standard Audio/Video Features • ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer • DES based encryption/DCII (via inserted CableCARD™) access control • Out-of-band data receiver (70-130 MHz) 2.
1 INTRODUCTION Motorola cannot guarantee the exact amount of programming that each subscriber will be able to record. The approximate time depends on the programming type and the drive size: Table 1-1 DVR Recording Time Guidelines Estimated Recording Hours For: Model Drive Size Standard Digital Channels HDTV Channels DCH3416 160 GB 55 to 100 14 to 21 All times are approximate. The actual hours a subscriber can record are a function of program bit rate, the IPG type, and the reserved buffer space.
1 INTRODUCTION If You Need Help If you need assistance while working with the DCH3416, contact the Motorola Technical Response Center (TRC): • Inside the U.S.: 1-888-944-HELP (1-888-944-4357) • Outside the U.S.: 1-847-725-4011 • Motorola Online: http://businessonline.motorola.com/ The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking.
2 OVERVIEW Front Panel The front panel controls provide functional navigation if the remote control is lost or is temporarily out of service. Certain functions, such as those requiring a numeric entry, require a remote control. Some connectors are not enabled and require the support of application software.
2 OVERVIEW The Format button is intended to allow you to select a video output format that is compatible with a connected display device. Some televisions may not support all four video formats listed above. The Format button provides an easy method for selecting an output format that is compatible with your television. Operation The Format button is intended to complement the User Settings Menu (see User Setting Status). It is not intended to replace the User Settings Menu.
2 OVERVIEW Rear Panel The rear panel contains an unswitched power outlet; connectors for video, audio, and RF cabling; data output; and modem and data interface connectors. Some connectors are not enabled and require the support of application software.
3 INSTALLATION Before You Begin Before you move or change components on the subscriber’s entertainment system: • Review the installation instructions. • Determine if you are connecting to a standard analog NTSC TV (supporting an RF input), a composite (baseband) video input, or an S-Video input) or a High-Definition TV (supporting component video input, HDMI input, or an IEEE-1394 input).
3 INSTALLATION Video Connection Options Use the following guidelines to determine the best video connection for the subscriber home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The DCH3416 offers the following video outputs: Component (YPbPr) HDTV and SDTV The YPbPr outputs provide component video, the most widely supported HD video connection.
3 INSTALLATION The VCR and TV receive their A/V signals from the currently selected input device on the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. (In many cases, the receivers themselves have interactive on-screen menus.) Installation Overview 1.
3 INSTALLATION Cabling to an HDTV for Video For the best possible HDTV video quality: • If the TV has an HDMI input, connect it to the DCH3416 HDMI output. If the TV has a DVI input, you can connect it to the DCH3416 HDMI output using and HDMI-to-DVI converter cable or adapter. • If the TV has neither an HDMI nor a DVI input but has an IEEE-1394 input, connect it to the DCH3416 IEEE-1394 output. If you use IEEE-1394, on-screen graphics do not display.
3 INSTALLATION Cabling to an HDTV and an A/V Receiver Figure 3-2 Cabling to an HDTV and an A/V receiver If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate channels, connect both the baseband and digital audio connections. Otherwise, do not connect both the baseband left/right composite connections and the coaxial digital connection. The baseband connections are not necessary because the digital audio port provides a single audio interface for digital channels.
3 INSTALLATION Cabling to a Standard-Definition TV and an A/V Receiver Figure 3-3 Cabling to a Standard-Definition stereo TV Because some entertainment equipment cannot simultaneously support baseband composite video and S-Video, never simultaneously connect both video inputs. This connection method does not support HDTV. For information, see Cabling to an HDTV for Video in this section.
3 INSTALLATION Cabling to a Standard-Definition TV and Audio Receiver To connect to an audio receiver, such as a home mini system, use a daisy-chain cabling connection. The A/V configuration illustrated below enables digital stereo recording, including Dolby Surround sound. Use only one set of composite input connectors on the audio receiver: Figure 3-4 Cabling an audio receiver The video connections shown in this illustration do not support HDTV.
3 INSTALLATION Data Device Connections The DCH3416 provides optional high-speed data services such as Internet access, USB, Ethernet, and more. The functionality of each data device port requires, and depends on, installed application software. The DCH3416 rear panel provides the following data ports: USB 2.0 Can be used to daisy-chain USB devices such as printers and storage devices, or to interface with keyboards, joysticks, and other USB PC peripherals.
3 INSTALLATION Operational Check for the Remote Control The operational check tests communication with the remote control: Table 3-1 Operational check procedures Feature Testing Procedure Power on Press POWER on the remote control to turn on the DCH3416. Tune to the output channel (3 or 4) if using the RF output. Channel selection Scan through the channels using the CHANNEL + or - keys. Tune to several channels by entering the channel number using the numeric keys.
3 INSTALLATION 2. Use the remote control or the cursor keys on the front panel to navigate the onscreen menus: • Press the ▲ and ▼ keys to highlight the setting you wish to change. • Press the ► key to select an option. • To exit the setting and move to another setting, press the ▲ or ▼ key. If the User Settings menu does not display on the HDTV screen, the TV may not support the default video output setting.
3 INSTALLATION Setting Description HDMI/YPbPr Output Allows you to specify the video output format of the DCH receiver for all content (when the 4:3 override setting is Off) or for all 480p, 720p, and 1080i content (when the 4:3 override is used). Options include 1080i, 720p, 480p, and 480i. By default, the 1080i option is selected. The options are used as follows: • 1080i — The DCH receiver will present programs in the High-Definition 1080i format (1920 x 1080 pixels).
3 INSTALLATION Setting Description Font Opacity Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING. Font Edge Type Sets the edge appearance — AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO. Font Edge Color Sets the edge color — AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN. The default is AUTO. Background Color Sets the background color for closed captions. Defaults to AUTO.
4 DIAGNOSTICS Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They confirm proper installation, including: • Checking error states and signal integrity • Identifying the cable terminal on the network • Verify communications with the headend For the diagnostics described in this section: • All indicators are in decimal notation, unless otherwise noted. • All signal-level and quality indicators use a 1% to 100% scale, unless otherwise noted.
4 DIAGNOSTICS Figure 4-2 Example General Status display (no error) Environment code Error code 22
4 DIAGNOSTICS The General Status fields are: Field Description Error Error codes display on the LED and OSD when an error occurs.
4 DIAGNOSTICS Purchase Status This diagnostic displays the status of subscriber event purchases on the OSD and front panel. The OSD and front panel displays are updated each time this diagnostic is viewed: Figure 4-3 Front panel display for Purchase Status diagnostic Purchase indicator On when IPPV is enabled Number of unsent purchases The Purchase Status fields are: Field Description Unsent The number of purchases in the DCH remaining to be polled. It can be an integer from 0 to 63.
4 DIAGNOSTICS Field Description Prep ACK “Last Prepare for Poll Acknowledge” sequence number and time of the last Report Purchase request sent by the controller. Poll Request Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller.
4 DIAGNOSTICS Figure 4-4 Front panel display for the OOB diagnostic Data activity indicator EMM data activity indicator Carrier lock indicator (L = locked, U = unlocked OOB diagnostic indicator The Out-Of-Band Status fields are: Field Description OOB Frequency Indicates the OOB tuner center frequency, from 70 to 130 MHz.
4 DIAGNOSTICS Field Description EMM PID Displays the packet identifier (PID) stream the DCH3416 tunes to for EMM data, in hexadecimal Network PID Displays the network PID to which the DCH3416 is tuned to receive network messages, in hexadecimal Hunt Mode The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID (EMM).
4 DIAGNOSTICS 4. If the frequency is found with the proper EMM Provider ID, then the Front Panel will display the normal OOB receiver status. The OSD “LKC” field will change to display the new frequency. 5. If after 40 seconds the frequency search is not successful, the product will perform a warm reset. 6. To abort a search without waiting the 40 seconds, the POWER key can be pressed to cause an immediate warm reset. Note: The Front Panel will display “hunt” after a cold reset from the front panel.
4 DIAGNOSTICS Figure 4-5 Front panel display for in-band diagnostic Data activity indicator IB diagnostic indicator Carrier lock indicator (L = locked, U = unlocked) The In-Band Status fields are: Field Description Mode The values displayed on the OSD are: 64 QAM — 64 QAM digital channel 256 QAM — 256 QAM digital channel Carrier Lock Indicates whether the in-band receiver is locked to the carrier.
4 DIAGNOSTICS Unit Address This diagnostic displays the unit address of the CableCARD if inserted: Figure 4-6 Front panel display of a unit address 30
4 DIAGNOSTICS The Unit Address fields are: Field Description TvPC Installed Indicates whether the TvPC renewable security system is installed: CableCARD Inserted YES — CableCARD is inserted Unit Address A unique decimal number that indicates the unit address or physical address. NO — TvPC is not installed (Note: the DCH3416 does not include a TvPC slot) NO — CableCARD is not inserted OOB Addresses Network The DCH3416 network address displayed in decimal format.
4 DIAGNOSTICS Separable Security This diagnostic displays information on the inserted M-CARD and CableCARD Interface with the DCH. Field Description CARD Interface CableCARD Interface is a status indication of the interface between the Host and CableCARD. It will indicate “Good” if no errors are detected, “Error” if there is an error establishing the CableCARD interface, or “Unsupported CARD” if the inserted CableCARD is not an M-CARD. CableCARD ID The unique identifier provided by the CableCARD.
4 DIAGNOSTICS Field Description CableCARD Object Name Code object name executing on the CableCARD. Object Ver. Code object version executing on the CableCARD. Manufacturer CableCARD manufacturer. HW Version Version number provided by the CableCARD. Current Channel Status This diagnostic displays a status of the last attempted channel you attempted to tune on the in-band stream. The channel type determines the status display.
4 DIAGNOSTICS Figure 4-7 Current channel status front panel displays Digital channel: Preview indicator Purchasable indicator P Digital channel indicator Epoch authorization code The Current Channel status fields are: Field Description Type Indicates whether the channel is analog or digital: aaa OSD Front panel Description DIGITAL d Digital Displays the encryption mode for the channel on the OSD and front panel. It is updated every 5 seconds.
4 DIAGNOSTICS Field Description PCR Lock Indicates whether the in-band receiver is locked to the program clock reference (PCR): YES — locked NO — not locked CCI The copy control information: 00 — copy free 01 — no more copies 10 — copy once 11 — never copy N/A — the value is invalid or cannot be retrieved APS The Analog Protection System; for example, Macrovision: 00 — No Macrovision 11 — Type 3 Macrovision N/A — the value is invalid or cannot be retrieved RC Flag Displays whether the broadcast fla
4 DIAGNOSTICS RF Modem (Upstream) This diagnostic displays the RF modem status, if an RF modem is installed in the DCH3416. The information is updated each time this diagnostic is displayed.
4 DIAGNOSTICS Figure 4-8 RF upstream modem front panel display Decimal point Frequency indicator Frequency in MHz Alternating with Power level in dB (blank if modem not configured) Power level indicator The RF Modem fields are: Field Description Status CONFIGURED or NOT CONFIGURED. Center Frequency The RF modem center frequency is displayed on the OSD and front panel in MHz. Requested Power Level The value in dB assigned to the DCH3416 during RF leveling (blank if it is not configured).
4 DIAGNOSTICS Code Modules This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code versions are installed on the DCH3416. When the native suite is running, the diagnostics of the application operating system and all associated objects should be accessible.
4 DIAGNOSTICS Figure 4-9 Front panel display for code modules Download data received indicator Download status Number of segments remaining for download to complete. (Figure reflects 17012 segments remaining.
4 DIAGNOSTICS The Code Modules fields are: Field Description Boot Code The boot code version in ASCII format Version The firmware version and build date in ASCII format Digital Secure Processor The digital secure processor version in ASCII format Analog Secure Processor The analog secure processor version in ASCII format Downloadable Object Information Table Lists all objects loaded, or being loaded, onto the DCH3416 in ASCII format.
4 DIAGNOSTICS Memory Configuration This diagnostic displays the DCH3416 memory configuration. The information is updated when you display the diagnostic. There is no front panel display for this diagnostic. The Memory Configuration fields are: Field Description System RAM The allocated system RAM in MB. Flash The allocated flash memory in MB. NVRAM The allocated NVRAM in KB.
4 DIAGNOSTICS Audio/Video Status Audio/Video Status diagnostics display information regarding audio and video content and settings configured for the set-top. AUDIO SPDIF Indicates SPDIF Mode as set by application software.
4 DIAGNOSTICS OSD Display Description UNMUTED Displayed if mute method is not selected MUTE to STILL Displayed if the mute method includes stopping video and presenting a still frame, similar to a pause function MUTE to BLACK Displayed if mute method presents a black screen. Captions The captions mode displays captions present on the service. Note: The caption options are set via the User Setting Menu, where the subscriber can enable closed captions and select options.
4 DIAGNOSTICS T1 Closed Caption service T 1 T2 Closed Caption service T 2 T3 Closed Caption service T 3 T4 Closed Caption service T 4 Primary Lang Primary language established by the provider (default, Service 1) Second Lang Secondary language established by the provider (Service 2) Service 3 Set by the provider Service 3. Service 4 Set by the provider Service 4. Service 5 Set by the provider Service 5. Service 6 Set by the provider Service 6.
4 DIAGNOSTICS Interface Status The Interface Status diagnostic displays when running in Thin Client. There is no LED display. The information on the OSD is updated when you display the diagnostic.
4 DIAGNOSTICS 46
4 DIAGNOSTICS The Interface Status fields are: Field Description DOCSIS Tuner & Xmitter Indicates if enabled; indicates if active 1394 I/O Device Indicates if enabled; indicates if active USB I/O Device Indicates if enabled; indicates if active Ethernet Device Indicates if enabled; indicates if active Parallel Port Indicates if enabled; indicates if active IR Xmit Indicates if enabled; indicates if active Hard Drive Status Indicates if enabled; indicates if active Smart Card Indicates if e
4 DIAGNOSTICS User Setting Status This diagnostic displays the user settings. The format may vary. The information on the OSD and front panel is updated when you display the diagnostic. The User Setting Status fields are: Setting Description TV Type Allows you to specify the style of television connected to the DCH receiver. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. The 16:9 option is the default selection.
4 DIAGNOSTICS Setting Description display as YPbPr Output in the User Settings Menu. 4:3 Override The 4:3 Override setting allows you to specify the video output format of the DCH receiver when it is tuned to a Standard-Definition program or playing back a StandardDefinition program from the DVR. Options include 480i, 480p, Stretch, and Off. By default, the 480i option is selected.
4 DIAGNOSTICS DVR/Hard Drive Status This two-page diagnostic displays the DVR and hard-drive status. The DVR/Hard Drive Status fields are: Field Description Enabled Indicates whether the DVR is enabled, based on the DCH3416 Connected State (CONNECTED or DISCONNECTED) and resource availability (resource authorized; hard disk installed and functional): Stream Indexer Ver.
4 DIAGNOSTICS Field Description Content Record Ver.
4 DIAGNOSTICS Field Description Max Temp For an internal hard drive only, its maximum temperature in degrees F Over Temp Indicates whether the drive is excessively hot: Count • Yes — The internal drive temperature exceeds 140º F (60º C). The LED Over-Temp Indicator is on and remains lit until the next over-temp sample is taken (at least once an hour). • No — There is no over temp problem.
4 DIAGNOSTICS The fields are: Field Description DOCSIS Enabled For a DOCSIS-enabled set-top, YES. Otherwise, NO.
4 DIAGNOSTICS Field Description Network Access Displays whether the cable modem has been granted access to the DOCSIS network: Initialize BPI • YES — The cable modem was granted DOCSIS network access • NO — The set-top is obtaining DOCSIS network access • N/A — The value is invalid or cannot be retrieved, or DOCSIS is not enabled The Baseline Privacy Interface (BPI) status: • YES — BPI has been successfully initialized for the cable modem • NO — BPI initialization is in progress, has failed, o
4 DIAGNOSTICS Field Description Mode The DOCSIS upstream channel modulation: QPSK, QAM 8, QAM 16, QAM 32, QAM 64, or QAM 128. If the value is invalid or cannot be retrieved, or if DOCSIS is not enabled, N/A is displayed. Channel ID The upstream channel identifier 0 to 255. If the value is invalid or cannot be retrieved or DOCSIS is not enabled, N/A is displayed. Power Level The upstream channel power level in dBmV.
4 DIAGNOSTICS Interactive Status This diagnostic describes the interactive information that is displayed only when the Thin Client platform is running. The information on the OSD and front panel is updated at least once every 5 seconds while the diagnostic is displayed. This is an example of a code module display with status descriptions: Figure 4-10 Interactive status front panel display The Interactive Status fields are: Field Description IP Address The IP address in dotted-decimal format xxx.xxx.
4 DIAGNOSTICS Field Description I dc INIT_WAIT_DC_ OR_C The DCH3416 is in the interactive initialization state and waiting for the default configuration or the contention channel list messages. IL WAIT_LM_ACK The DCH3416 is in the interactive initialization state and waiting for Link Management Response ACK for Local Address Message. I SO WAIT_SO_ACK The DCH3416 is in the interactive initialization state and waiting for a Sign On acknowledgement.
4 DIAGNOSTICS Keypad — Front Panel Indicators This diagnostic verifies the functionality of the front panel indicators and the front-panel keypad. Each highlighted character corresponds with a front-panel key press.
5 TROUBLESHOOTING Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call the TRC for assistance as described in the Introduction. Problem Possible Solution The DCH receiver will not power on The DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. The remote control does not work • Verify that the AC power cord is connected to the DCH receiver and an AC outlet.
5 TROUBLESHOOTING Problem Possible Solution • Verify that all video cables between the DCH receiver and the TV are firmly connected. • Verify that the coaxial cable feed is firmly connected to the DCH receiver and the wall jack. • If the DCH receiver video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source.
5 TROUBLESHOOTING Problem Possible Solution There are black bars on all four sides of the picture This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo.
Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.
