User manual

Table Of Contents
Troubleshooting 7
Chapter 7: Troubleshooting
Power
Check that the AC power adapter is properly plugged into the electrical outlet
and into the CPE.
Check that the electrical outlet is working.
A Computer Cannot Log On to the CPE
Check that the Ethernet cable is properly connected to the CPE unit and the
computer.
Cannot Connect to the Internet
Check the CPE connection status from the Web Interface, refer to the Connection
Status section to verify the connection status.
If the CPE connection is down, and the gateway has not received an IP for 5
minutes to 10 minutes:
– Re-Run the Setup Wizard.
– Log on to the GUI and reset the device.
Additional Troubleshooting Help
Contact your service provider for additional help.
68P09306A78-A 7-1
FEB 2010