User manual

Troubleshooting
6
Chapter6: Troubleshooting
Power
 Verify the AC power adapter is properly plugged into the electrical outlet and into the Desktop
CPE.
 Plug a lamp into the outlet to ensure the outlet is receiving power.
A Computer Cannot Log On to the CPE
Disconnect and reconnect the Ethernet cable to the CPE unit and the computer.
Cannot Connect to the Internet
 Check the Desktop CPE connection status from the web interface, refer to the Connection Status
section to verify the connection status.
 If the Desktop CPE connection is down, and the gateway has not received an IP for 5 minutes to
10 minutes:
− Re-Run the Setup Wizard.
− If the Setup Wizard does not help, then reset the Desktop CPE using the reset button.
Additional Troubleshooting Help
Contact your service provider for additional help.
A
UG 2011
6-1