User manual

6-2 68P09291A19-C
APR 2009
6 Troubleshooting
Overview
This chapter provides basic troubleshooting procedures for your CPEi150 device.
LED indicators are Off
• Check that the AC power adapter is properly plugged into the electrical outlet and
into the Desktop CPE.
A Computer Cannot Log On to the CPE
Check that the Ethernet cable is properly connected to the Desktop CPE unit and the
computer.
Cannot Connect to the Internet
• Check the Desktop CPE connection status from the Web Interface, refer to the
Connection Status section to verify the connection status.
• If the Desktop CPE connection is down, and the gateway has not received an IP for
more than 5 minutes, re-run the set up wizard.
• To restart the CPE, unplug the power and re-connect.
Additional Troubleshooting Help
Contact your service provider for additional help.