CG3500 Communications Gateway User Guide PO E IV ER W CE ND RE SE Y IT 1 V TI E 2 NE LI ON AC L IN NE LI CG3500 Communications Gateway
REGULATORY INFORMATION WARNING CAUTION TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. RISK OF ELECTRIC SHOCK CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION USE ONLY MAINS LINE CORD THAT COMPLIES WITH THE COUNTRY’S PRODUCT SAFETY REQUIREMENTS. CAUTION These servicing instructions are for use by qualified personnel only.
Declaration of Conformity Repairs We Motorola, Inc. Broadband Communication Sector If repair is necessary, contact your cable modem service provider. of: 3850 North Wilkes Road Arlington Heights, Illinois 60004-1271 Copyright © 2001 by Motorola, Inc.
CONTENTS Introduction------------------------------------------------- 1 Using the Optional Cradle -----------------------------12 Front Panel------------------------------------------------- 2 For Multiple Users --------------------------------------13 Rear Panel -------------------------------------------------- 4 Basic Configuration------------------------------------- 14 Before You Begin------------------------------------------ 6 Configuring for TCP/IP ---------------------------------14 Instal
INTRODUCTION The Motorola CG3500 Communications Gateway cable modem enables you to connect your home or business computer to a high-speed Data Over Cable Service Interface Specification (DOCSIS) 1.0 or 1.1 compliant data network. The CG3500 provides high-speed, bi-directional data access with Radio Frequency (RF) downstream transfer rates up to 38 Mbps and RF upstream rates up to 10 Mbps. It also provides telephony voice communication features using the Internet Protocol (IP) known as Voice over IP (VoIP).
INTRODUCTION Front Panel 1 E IV Y IT ER W CE PO RE AC 1 2 2 ND L IN 2 CG3500 Communications Gateway 3 SE NE LI 4 NE LI ON 5 V TI 6 E 7
INTRODUCTION Front Panel The seven front panel lights provide information about power, communications, and errors. Light Color Description 1 Power Green When the light is flashing, startup diagnostics are being performed. A solid light indicates the CG3500 is on. 2 Receive Green When the light is flashing, the CG3500 is scanning for the downstream frequency. A solid light indicates the downstream channel is acquired.
INTRODUCTION Rear Panel LINE 2 LINE 1 ENET MODEL: CG3500 Communications Gateway POWER P/N: 480473-001 CUST S/N: BCDFGHJKLMNP S/N: PPPPMMYJJJSSSSSCKAABBCCCC HFC MAC ID: ABCDEF012345 CABLE 1 2 345 6 Made in Taiwan, R. O. C.
INTRODUCTION Rear Panel The rear panel provides Ethernet activity and link status lights, the reset button, and all the connectors. Item This is the recessed reset button. 1 2 LINE 2 ENET This port transfers data to and from your computer. This is an RJ-45 connector. When this green light is on, the Ethernet connection is available. 5 6 These ports transfer data to and from analog phone lines. They are RJ-11 connectors. When this yellow light flashes, the Ethernet connection is transferring data.
BEFORE YOU BEGIN Before you begin the installation, check that you received: One 10Base-T Ethernet cable Required to connect your computer to the CG3500. Power supply and cable The CG3500 is powered by an Uninterruptible Power Supply (UPS) You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting to the nearest cable outlet. If you have a TV set attached to the cable outlet, you may need a 5-900 MHz splitter to use both the TV and the CG3500.
BEFORE YOU BEGIN NOTE The Ethernet card must be installed before the CG3500. If it isn’t, follow the installation instructions that came with your Ethernet card. To use all the features of the CG3500, you will need the following: Telephone(s) with standard RJ-11 connectors Required to use the telephony features of the CG3500. Service Provider You must sign up with a data service provider who provides access to the Internet and other online services.
INSTALLATION The installation of the CG3500 can be completed in a matter of minutes. After you attach the cables, you must configure your computer. The CG3500 installation steps must be performed in the order shown in the following pages. For a Single User 1 Connect the coaxial cable to a cable outlet in your home. Connect the other end to the CG3500 connector marked CABLE, as shown below. Hand-tighten the connectors to avoid damaging them.
INSTALLATION If you already have a TV connected to the cable outlet, you will need to use a 5-900 MHz splitter. Connect the coaxial cable as shown below: LINE 2 LINE 1 ENET MODEL: CG3500 Comm un ications Gateway POWER P/N: 48 0473-001 CUST S/N: BCDFG HJK LMNP S/N: P PPP MMY JJJ SSS SS CKA ABB CCCC HFC MAC ID: AB CDEF012 345 CABLE To TV Made in Taiwan, R. O. C.
INSTALLATION Connecting the Power Supply Prepare the UPS according to the manufacturer’s instructions. You must use the cable provided with the CG3500 to connect the UPS to the CG3500. Do not substitute another cable. Do not connect the battery until you have connected the UPS to the CG3500. 1 Connect the UPS to the CG3500 connector marked POWER. 2 Connect the battery to the UPS per the manufacturer’s instructions.
INSTALLATION NOTE To turn on your CG3500, simply plug it in. It is not necessary to unplug it when not in use. Powering Up the First Time You must allow 5 to 30 minutes to power up the first time because the CG3500 must find and lock on the appropriate channels for communications. 1 Be sure that your computer is on and that the CG3500 is unplugged. 2 Plug in the AC power cord for the external UPS.
INSTALLATION CG3500 Communications Gateway Using the Optional Cradle The CG3500 may come with an optional cradle that enables the modem to stand vertically on a flat surface, such as a desktop. To use the cradle, insert the modem into the cradle until the modem’s feet fully engage with the grooves.
INSTALLATION For Multiple Users Service provider The CG3500 can easily serve as a gateway to the Internet for up to 32 users. The users must be on the same Local Area Network (LAN), and the CG3500 must be attached to the LAN and the cable system. TV cable The network administrator at your service provider configures your modem for multiple users.
BASIC CONFIGURATION The CG3500 contains all necessary software. You don’t need to configure the CG3500, but you must configure your computer for TCP/IP and check for an IP address. Your service provider may provide additional instructions for setting up your computer. The following basic instructions are for Windows™ 95 or Windows 98. If you are using a different operating system, refer to that user guide. Configuring for TCP/IP 1 On the Windows Desktop, click Start.
BASIC CONFIGURATION 6 Click Add. 7 Double-click the Protocol option on Select Network Component Type window. 8 Click Microsoft in the Manufacturers section and then click TCP/IP in the Network Protocol section of Select Network Protocol window. 9 Click OK.
BASIC CONFIGURATION 10 Click TCP/IP on the Network window. If you have more than one TCP/IP entry, choose the one associated with the Ethernet card connected to the CG3500. 11 Click Properties. 12 Select the IP Address tab on the TCP/IP window. 13 Click Obtain an IP address automatically. 14 Click OK to accept the TCP/IP settings. 15 Click OK to close the Network window. 16 Click OK when a prompt to restart your computer is displayed and then click OK again.
BASIC CONFIGURATION Verifying Your IP Address The following basic instructions are for Windows 95 or Windows 98. If you are using a different operating system, refer to that user guide. To check the IP address: 1 On the Windows Desktop, click Start. 2 Select Run. 3 Type winipcfg.exe. A window similar to the example is displayed. 4 Select your adapter name. 5 Click Renew. 6 Click OK after the system displays an IP address.
TROUBLESHOOTING This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting the CG3500 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights. The problem Possible Solution Green POWER light is off Check that the power cord is properly plugged into the wall outlet and to the rear panel of the CG3500. Call your service provider.
TROUBLESHOOTING The CG3500 has two major functional blocks — cable modem and telephony — as illustrated in the following block diagram: Cable modem Network management agent Cable Downstream receiver Tuner/RF Enet MAC Upstream transmitter IP processing Telephony Power supply Power Call signalling CODEC DSP Subscriber line interface Subscriber line interface Line 1 Line 2 Voice management 19
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You may USE the Software only in connection with the operation of the Motorola BCS Cable Modem provided with this package. TRANSFER the Software and this license (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time either transfer all copies of the Software (if applicable) to the same person or destroy any copies not transferred.
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