User guide

45 Mbps Backhaul User Guide
Issue 3, December 2004 Page 7 of 113
1.2.4 Technical Support
If problems arise, the Canopy support team is here to help. Here is the escalation path for resolution of a
problem:
• Check this document.
• Escalate the problem to your Canopy supplier.
• Escalate the problem to Canopy Technical Support or other designated Tier 3 technical support:
Canopy Technical Support
email: [e-mail]
1 888 605 2552
or
[phone]
When you send e-mail or call, please include the following information:
• Information on your network configuration, especially IP addresses and MAC addresses.
• Version numbers of the software on the modules with problems.
1.2.5 Repair and Service
For warranty assistance or repair, contact your reseller or distributor for the process.
1.3 Product Description
This User Manual is specifically written for the Canopy 45 Mbps Backhaul and the 5830 software load.
The 45 Mbps Backhaul has been developed to provide Point-to-Point data connectivity via a 5.8!GHz wireless
Ethernet bridge operating at broadband data rates. It provides either high bandwidth connectivity where more
throughput is needed than provided by the Canopy 20 Mbps Backhaul, or non-Line-of-Sight operation.
The 45 Mbps Backhaul offers true non-Line-Of-Sight (NLOS) operation by using a combination of Orthogonal
Frequency Division Multiplex (OFDM) modulation and Multi-Beam Space Time Coding (STC) techniques.
These technologies enable the 45 Mbps Backhaul to drive through foliage and around buildings to such an
extent that almost universal coverage can be expected at short range.
The 45 Mbps Backhaul consists of a pair of identical devices that are deployed one at each end of the link. At
install time the user sets up one unit as the Master and the other as the Slave. Either unit can be configured as
master or slave.
Each end of the link consists of:
• An integrated outdoor transceiver unit containing all the radio and networking electronics
hereafter referred to as the Outdoor Unit (ODU).
• An indoor connection box containing status indicators and network connection. Hereafter
referred to as the Power Indoor Unit (PIDU).
• Units will normally be supplied pre-configured as a link.
Power is fed into the PIDU from the mains power adaptor via a standard IEC AC (mains) plug. The network
connection is presented to the user at the PIDU via an RJ45 socket. Connection between the ODU and PIDU is
made using standard CAT 5 UV resistant cable. The spare twisted pairs of the cable are used to feed power from
the PIDU to the ODU.