User guide

March 2005 Managing Your Canopy Network
Through Software Release 6.1
Page 390 of 425 Issue 1
Canopy System User Guide
◦ Method of synchronization:
16. Add any details that are not present in the generic diagram that you selected.
17. Save your diagram as file Net_Diagram.
18. Capture screens from the following web pages of affected modules:
◦ Status as file SM/AP/BHM/BHS_Status.gif
◦ Configuration as file SM/AP/BHM/BHS_Config.gif
◦ IP Configuration as file SM/AP/BHM/BHS_IPconfig.gif
◦ Sessions as file SM/AP/BHM/BHS_Sessions.gif
◦ Event Log as file SM/AP/BHM/BHS_Events.gif
◦ Link Test (with link test results) as file SM/AP/BHM/BHS_LinkTST.gif
◦ RF Stat as file SM/AP/BHM/BHS_RFstats.gif
19. For any affected SM or BHS, capture screens from the following additional web
pages:
◦ AP Eval Data as file SM/BHS_APEval.gif
◦ SM Sync Log as file SM/BHS_SMSync.gif
◦ SM Session Log as file SM/BHS_SMSess.gif
◦ SM CCenter Log as file SM/BHS_SMCcent.gif
20. For any affected SM that has NAT/DHCP enabled, capture screens from the
following additional web pages:
◦ NAT Configuration as file SM _Natconfig.gif
◦ NAT Table as file SM _NatTable.gif
◦ NAT Stats as file SM _NatStats.gif
◦ ARP Stats as file SM _ArpStats.gif
◦ DHCP Stats as file SM _DhcpStats.gif
◦ DHCP Client Log as file SM _DhcpClient.gif
◦ DHCP Info Log as file SM _DhcpInfo.gif
◦ DHCP Server Log as file SM _DhcpServer.gif
Also capture the Windows 2000 IP Configuration screen as file
SM _WindowsIP.gif.
21. Escalate the problem to Canopy systems Technical Support (or another technical
support organization that has been designated for you) as follows:
a. Start e-mail to [e-mail]
. In this email
◦ Describe the problem.
◦ Describe the history of the problem.
◦ List your attempts to solve the problem.
◦ Attach the above files.
◦ List the files that you are attaching.
b. Send the email.
c. Call 1 888 605 2552 (or [phone]).
end of procedure