User guide

Managing Your Canopy Network March 2005
Through Software Release 6.1
Issue 1 Page 387 of 425
Canopy System User Guide
Table 62: Basic site information for technical support
Call Log Number:
Company: Location:
Problem Type:
Site Contact: Site Phone:
Call Severity (Select One):
1- Urgent-Customer Svc Down
2- Serious- Customer Svc Impacted
3- Non-Critical/General Inquiry
Open Date: Close Date:
Product Types Involved:
(ID the product type)
2400 SM/AP/BHM/BHS
5200 ER /BHM/BHS
5200 SM/AP/BHM/BHS
5700 SM/AP/BHM/BHS
1008CK
300SS
ACPS110
MAC Addresses: IP Addresses:
Software Releases: Boot Versions: FPGA Versions:
Authentication ?:
Yes/No
Type:
Is the customer using
shielded cables?
Yes/No
Remote Access Method:
IP Address: