User guide

March 2005 Managing Your Canopy Network
Through Software Release 6.1
Page 380 of 425 Issue 1
Canopy System User Guide
c. if the PC does not have an assigned IP address, then
◦ enter ipconfig /release “Adapter Name”.
◦ enter ipconfig /renew “Adapter Name”.
◦ reboot the PC.
◦ retreat to Step 5a.
d. if the PC has an assigned IP address, then
◦ access the DHCP pages of the SM.
◦ verify that DHCP is operating as configured.
6. After connectivity has been re-established, reinstall network elements and
variables that you removed in Step 1.
end of procedure
31.5.3 SM Does Not Register to an AP
To troubleshoot an SM failing to register to an AP, perform the following steps.
Procedure 50: Troubleshooting SM failing to register to an AP
1. Access the Configuration page of the SM.
2. Note the Color Code of the SM.
3. Access the Configuration page of the AP.
4. Verify that the Color Code of the AP matches that of the SM.
5. Note the RF Frequency Carrier of the AP.
6. Verify that the value of the RF Frequency Carrier of the AP is selected in the
Custom RF Frequency Scan Selection List parameter on the Configuration
page of the SM.
7. On the Configuration page of the AP, verify that the Max Range parameter is set
to a distance slightly greater than the distance between the AP and the furthest
SM that must register to this AP.
8. Verify that a clear line of sight exists between the AP and the SM, and that no
obstruction significantly penetrates the Fresnel zone of the attempted link.
If these conditions are not established, then verify that the AP and SM are
900-MHz modules in close proximity to each other.
9. Verify that both the AP and SM are of the same frequency band range and
encryption (for example, 5200AP and 5200SM).
10. Remove the bottom cover of the SM to expose the LEDs.
11. Power cycle the SM.
RESULT: Approximately 25 seconds after the power cycle, the green LED
labeled LNK should light to indicate that the link has been established. If the
orange LED labeled SYN is lit instead, then the SM is in Alignment mode
because the SM failed to establish the link.
12. In this latter case, and if the SM has encountered no customer-inflicted damage,
then request an RMA for the SM.
end of procedure