User guide

27.2 History of CMMmicro Software Upgrades .................................................... 355
27.3 Typical Contents of Release Notes.............................................................. 355
27.4 Typical Upgrade Process ............................................................................. 355
27.4.1 Downloading Software and Release Notes.................................................355
28 Branding Web Pages............................................................................................ 356
28.1 Rebranding web pages to Your Brand ......................................................... 356
28.2 Configuring a Hyperlinked Logo................................................................... 358
29 Toggling Remote Access Capability................................................................... 360
29.1 Denying All Remote Access......................................................................... 360
29.2 Reinstating Remote Access Capability ........................................................ 360
30 Setting Up a Protocol Analyzer on Your Canopy Network ............................... 362
30.1 Analyzing Traffic at an SM ........................................................................... 362
30.2 Analyzing Traffic at an AP or BH with No CMM ........................................... 363
30.3 Analyzing Traffic at an AP or BH with a CMM.............................................. 363
30.4 Example of a Protocol Analyzer Setup for an SM ........................................ 364
31 Troubleshooting.................................................................................................... 376
31.1 General Planning for Troubleshooting.......................................................... 376
31.2 General Fault Isolation Process ................................................................... 376
31.3 Questions to Help Isolate the Problem......................................................... 377
31.4 Secondary Steps.......................................................................................... 377
31.5 Procedures for Troubleshooting ................................................................... 378
31.5.1 Module Has Lost or Does Not Establish Connectivity.................................378
31.5.2 NAT/DHCP-configured SM Has Lost or Does Not Establish Connectivity .379
31.5.3 SM Does Not Register to an AP..................................................................380
31.5.4 BHS Does Not Register to a BHM...............................................................381
31.5.5 Module Has Lost or Does Not Gain Sync ...................................................381
31.5.6 Module Does Not Establish Ethernet Connectivity......................................382
31.5.7 Module Does Not Power Up........................................................................382
31.5.8 Power Supply Does Not Produce Power ....................................................383
31.5.9 CMM2 Does Not Power Up.........................................................................384
31.5.10 CMM2 Does Not Pass Proper GPS Sync to Connected Modules..............384
31.5.11 Module Software Cannot be Upgraded.......................................................385
31.5.12 Module Functions Properly, Except Web Interface Became Inaccessible..385
32 Obtaining Technical Support............................................................................... 386