Specifications

• Check that both ends of the supplied line cord are connected securely.
• Check that the power is on and that you have the power adaptor correctly
plugged into a known working mains socket and also to the telephone base unit.
• If the handset display flashes 'Searching', 'Base', it indicates that the handset
has lost its link to the base. Move the handset closer to the base and if the link
is not restored you will need to re-register the handset to the base. Please
consult the user guide.
• Switch the mains power off, wait five seconds and then turn it on again. This
will reset your product.
• Carry out a reset procedure on both the handset and the base to return the
settings back to the factory default. Your user guide will guide you through the
correct procedure.
• If none of the above remedies solve your problem, please contact the helpdesk.
Why is my answering machine not recording messages?
• Check that the power is on and that you have the power adaptor correctly
plugged into a known working mains socket and also to the telephone base unit.
• Check that you have the answering machine turned on to receive messages.
There will be an indicator when it is turned on. Depending on the model this
will be an icon in the handset display or an indicator on the base. Your user
guide will provide the actual details for your product.
• If you have a Network answering service, you may need to change the answer
delay settings to ensure the answering machine takes the call before the
network answering service.
• You can also adjust the number of rings on your answering machine between 2
to 9 rings and time saver or 5, 10, 15,20,25,30 seconds. Please consult the
user guide for your product.
• If you have a fax machine connected to the same line as your answering
machine you may need to change the answer delay settings to ensure the
answering machine takes the call before fax machine. Consult the fax
machine user guide to see how to adjust the answer delay settings Your can
also adjust the number of rings on your answering machine between 2 to 9
rings and time saver or 5,10,15,20,25,30 seconds. Please consult the user
guide.
• Your answer machine may be set to Answer Only. This option does not allow a
caller to leave a message. Please consult the user guide on how to change the
setting to Answer & Record.