Troubleshooting guide

BSR Troubleshooting Guide
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MAC-address is the MAC level address of the CM.
ip-address is the IP level address of the CM.
5. If all CMs are unable to obtain an IP address, use the clear cable modem all
reset command to remove all CMs from the station maintenance list and reset
them:
RDN(config-if)#clear cable modem all reset
CM Cannot Obtain an IP Address
When a CM is unable to obtain an IP address it cannot successfully register and
connect to the HFC network. Follow these steps to reset the CM:
1. To determine if a CM or several CMs are having registration problems, use the
debug cable reg command in Interface Configuration mode, as shown in the
following example:
RDN#debug cable reg
2. To force the CM to reset if the CM does not have an IP address, use the clear
cable modem command in Privileged EXEC mode as shown in the following
example:
RDN#clear cable modem <mac-address> reset
where:
mac-address is the MAC address of the CM
Note: It may take up to 30 seconds for the CM to respond and start the
reset sequence.
Note: It may take up to 30 seconds for the CMs to respond and start the
reset sequence.