User guide

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USING EMAIL
13. Any Bell FibreOP email account which has not been accessed by the Customer in 60 days will be considered inactive and placed in a “suspended” state.
While in this state, the account will not receive email and these emails will be bounced back to the originator. If the account is not reactivated by the
Customer within an additional 60 days after being suspended, the account will be deleted.
USING FIBREOP TELEVISION SERVICE
14. Customer will only access the TV Service from the Bell FibreOP supplied connection and set top box. Customer may use Bell FibreOP equipment only at
the TV Service address identified on Customer’s invoice.
15. Customer agrees to pay all charges related to pay-per-use programs ordered from Customer’s address, regardless of who places the order for those
programs.
16. Any unauthorized attachments to Bell FibreOP’s cable or equipment, interfering or tampering with our cable or equipment, and/or unauthorized use of our
signals are prohibited and may constitute theft under the Criminal Code of Canada.
17. Customer agrees not to reproduce by any means any part of the network signal, except as specifically authorized by Bell FibreOP in writing; however,
Customer may use videotape recorders, personal video recorders or other similar devices for private, non-commercial duplication of video programming.
18. Customer agrees not to participate in the exhibition or distribution of the TV Service in a commercial or public setting or in any location which charges an
admission fee, cover charge or like fee.
USING FIBREOP TELEPHONE SERVICE
19. The Service will not be available during network outages, including during planned hardware or software upgrades. Additionally, if there is a power
outage which lasts so long that the battery back-up attached to the equipment at the Customer’s premises has been depleted, the Service will not be
available. For clarity, an outage in the Service will also impact a customer’s ability to contact emergency services during the outage.
20. The Customer is solely responsible for the supply of electrical power necessary for the Service to function. Unless otherwise specified by Bell FibreOP, the
Customer is responsible to replace the battery when prompted to do so by the battery back-up.
21. The equipment at the Customer’s premises may have to be configured in certain ways or maintained in certain locations for the proper operation of the
Service, and therefore, the equipment should not be moved, tampered with or relocated.
22. The Customer is responsible to inform all persons who may be present at the Customer’s premises, including residents, guests, and other persons, of the
limitations described in this section.
23. In addition to the limitations of liability which generally apply to the provision of the Service, the Company and its providers will not be liable to the
Customer or any third party for any inability to use the Service as a result of the limitations described in this section or the Customer’s failure to comply
with the requirements set out in this section. This includes the inability to contact emergency services if the Service is unavailable.
LIMITS ON BELL FIBREOP’s LIABILITY
24. The Customer assumes total responsibility and risk for use of the Service. Bell FibreOP makes no representations or warranties of any nature, whether
express or implied, in relation to any matter connected to this Agreement including the Service, the network, the equipment and/or the software. Bell
FibreOP does not guarantee uninterrupted Service. The company shall not be liable to any customer, user or other person for damages resulting from
interrupted Service due to failures or scheduled upgrades on the network, omissions, interruptions, delays, errors or defects in transmission, failures or
defects in Bell FibreOP’s facilities, or any other cause.
25. The Customer will be responsible for all losses or damages to Bell FibreOP equipment located on the Customer’s premises. If the Customer deliberately or
through a lack of reasonable care, causes loss or damage to our equipment, the Customer may be charged the cost of restoration or replacement of the
equipment, with the cost to replace a set top box not exceeding $300.
26. Bell FibreOP’s liability to the Customer for any claim for damages will not exceed the total amount paid by the Customer to Bell FibreOP during the total
period giving rise to the claim. Bell FibreOP is not liable for any direct, indirect, special, punitive or consequential damages from events including loss of
use, lost profits, damages to third parties, deletion of files and inability to use the Service.