User guide

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Bell FibreOP Services
TERMS & CONDITIONS
READ THIS AGREEMENT CAREFULLY. IT IMPOSES OBLIGATIONS ON YOU WITH RESPECT TO PURCHASING, USING, and CANCELLING Bell FibreOP
Internet, Television, and Telephone Service (THE ‘SERVICES’).
For the purposes of these Terms & Conditions, “Bell FibreOP” or “the Company” refers to the legal entity Bell Aliant Regional Communications, LP. ‘Customer’
includes the person accepting this Service Agreement and any other person using the Service or having access to any equipment or software of either the
Customer or Bell FibreOP with the implied or express permission of the Customer.
Purchasing, PAYING FOR, and Cancelling Service:
1. Where the Customer purchases the Service at a contract rate for a specified number of months (the “Contract Period”), Bell FibreOP guarantees that the
contract rate will be continued for the Contract Period. At the end of the Contract Period, Bell FibreOP will (unless otherwise notified by the Customer)
continue to provide the Service and bill the customer at the regular non-contract rate.
2. Where the Customer purchases the Service at a contract rate for a Contract Period, and chooses to cancel their service prior to the end of the Contract
Period, the Customer will be charged an early termination fee of $20 for each month remaining in the term, which is not a penalty but rather an estimate
of anticipated damages which Bell FibreOP would likely suffer as a result of early termination. This early termination fee will be waived where the
cancellation occurs within the first 30 days of Service, or as otherwise determined by Bell FibreOP in its sole discretion.
3. If the Customer cancels the Service, the termination will be effected thirty (30) days from the date of the notice of cancellation to Bell FibreOP, and the
Customer will be charged the regular service fees plus all applicable taxes for that 30-day termination period (in addition to the cost of non-returned Bell
FibreOP equipment, and other applicable fees and charges.) This requirement of 30 days notice will be waived in any case where the early termination
fee of $20 for each month remaining in the term is charged.
4. The Customer will, upon cancellation or termination of the Service, return the Bell FibreOP equipment or will reimburse Bell FibreOP for the replacement
value of said equipment.
5. If a service call is required to restore Service which has been terminated for non-payment, a service restoration charge will apply.
6. Past due accounts will be subject to late payment charges. Other fees and charges may also be assessed on delinquent accounts. For example, cheques
which are dishonoured or returned for insufficient funds, or a refused bank account/credit card pre-authorized debit will be subject to an “NSF Fee”.
7. Any questions or discrepancies regarding invoice charges must be reported to Bell FibreOP within 90 days of the billing date. Failure to contact us within
this time period will constitute acceptance of all charges.
USING FIBREOP INTERNET SERVICE
8. The Customer will have access to the Internet to be operated from a single personal computer or a Bell FibreOP authorized network, available on Bell
FibreOP’s PC Local Area Network Server. Bell FibreOP’s PC Local Area Network Server is not to be a point of connection for an unauthorized network of
computers.
9. Any software or other computer program provided to the Customer remains the property of Bell FibreOP and/or its suppliers may not be copied in whole or
in part. Bell FibreOP may add or remove software, computer programs, documentation, and any other content made available in association with the Service
without prior notice or liability to the Customer.
10. The Customer will ensure wireless home network is secure and accessible only by household wireless networked devices within the customer’s home or
household property.
11. The Customer will abide by the Bell FibreOP Internet Acceptable Use Policy in using Internet Service or Bell FibreOP Email.
12. Bell FibreOP will not be responsible for any damage caused by any installation of equipment and/or software, whether such equipment and/or software is
installed by Bell FibreOP, the Customer, an Authorized Dealer, or any other party.