Welcome to Bell FibreOP ™
Contact Us Customer Service If you have questions about your FibreOP TV service, subscriptions, or billing, contact us: Phone: Online: Mail: 1 866 FIBREOP (1 866 342-7367) fibreop.ca Bell FibreOP PO Box 624 Sudbury ON P3E 4P8 Technical Support If you need technical support for your FibreOP TV HD PVR or receivers, contact us: Phone: Online: 1 866 FIBREOP (1 866 342-7367) http://fibreop.
Imagine the impossible. Now do it. Thank-you for choosing FibreOP, and welcome to the most advanced network in the world. FibreOP is our 100% fibre optic network that connects straight to your home so everything works faster, easier and better. FibreOP TV is the best TV experience giving you everything you expect and exciting new features you won’t find anywhere else. FibreOP Internet is the fastest Internet. No one else gives you the fastest overall Internet speeds.
FibreOP TV FibreOP TV is the best TV experience. Now, you can enjoy: • 100% digital stunning picture and sound quality • Access the most popular channels in your starter package • 1st HD receiver FREE • Incredible Whole Home PVR • Best Whole Home HD • Ultimate Video on Demand • NEW! Apps on your TV.
Feature Spotlight Here are just a few of the features that make FibreOP TV the best entertainment experience! Best Whole Home PVR Watch what you want, when you want, where you want. Our PVR lets you watch, record and pause TV from any room in your home. Never miss your favourite show. Record up to four shows at once from any TV. Hold onto more recordings. Store up to 400 total hours and 125 hours of HD programming.
Feature Spotlight A new TV experience Easy-to-use features that put the power of TV in your hands. Sharp, new program guide makes finding what’s on better than ever. Watch one show while checking what else is on. Picture-in-picture conveniently displays a program, its title and time remaining. Find the hottest shows and movies based on titles, keywords or cast members, up to 14 days in advance. Most Amazing Apps Twitter, Facebook, The Weather Network, music and more to come.
Your Remote To start enjoying FibreOP TV, press the STB button on your remote after you turn on your TV. You must point your FibreOP TV remote at the HD PVR or receiver when you push the buttons. STB AUX STB FF REW T CORD RE PAUSE OPP SSTTO Press this button to record the program you are watching, or to schedule a recording in the program guide. (PVR only) RE STOP, PAUSE, and PLAY RDED CO TV O DEMAN TV/VIDEO Press this button to switch between FibreOP TV and your DVD player or other device.
TV Basics Learn the basics of controlling your HD PVR or HD receiver. Turn on your HD PVR or HD receiver 1 Press STB and then Power on your remote, or press Power on the PVR or receiver. 2 Your remote has four buttons on the top: STB, TV, DVD and AUX. By pressing these buttons you are changing what device the universal remote is controlling. Note that “STB” stands for set top box (your FibreOP TV receiver).
TV Basics Change TV channels To change channels: • Use the numeric keypad to enter the channel number. OR • Press the CH/PG (Channel/Page) buttons on the remote. See what’s playing on other channels or time slots 8:02 PM SHOHD 416 Swarm 1 HOUR 57 MIN LEFT 1 Press one of the arrow buttons on the remote. The browse panel appears at the Next: The Firm bottom of the screen. 2 Use the Up or Down Arrow buttons to step backward or forward through channels.
The Guide The main way to find what you want to watch on FibreOP TV. 1 Press the Guide button to open the program guide. The Guide screen appears.
The Menu The FibreOP TV menu is designed to help you access all the features and settings of your TV service. To get started, press the Menu button on your remote control. The main menu has the following categories organized left to right on screen: Menu TV TV 8:07 PM Recorded TV On Demand Apps Help Settings Guide Favourite Channels Guide Favourite Channels Search See what’s playing on each channel. Display a list of your favourite channels. Find what you want to watch.
The Menu Apps Menu Facebook Twitter The Weather Network Galaxie Beam Lets you access the most popular features, right on your TV, without missing a second of your show. Lets you follow what people are saying about your favourite TV shows – right on your TV screen. Apps 8:11 PM Help Settings Facebook Twitter Galaxie The Weather Network Gives your detailed forecasts and more for up to 10 cities. Lets you listen to every genre of music – right from your TV.
Whole Home PVR The FibreOP TV Personal Video Recorder (PVR) gives you total control over the digital television experience. The following pages include information on: • Controlling live TV • Recording programs • Watching programs • Manual recordings • Whole home PVR Whole Home PVR Features With our new Whole Home PVR, one PVR powers your whole home. Start watching a recorded show in one room, finish in another.
Whole Home PVR Pause Live TV 1 You can pause live programs with your FibreOP HD PVR receiver. Press the Pause button on the remote control to pause the program for up to 60 minutes.
Whole Home PVR Record live TV Recording 1 Switch to the channel you want to record. 2 Press the Record button on your remote. A “Recording” confirmation message appears. Note: On Demand programs cannot be recorded. 3 To stop recording at any time, press Stop. A confirmation window appears. 4 Highlight Stop recording and press OK. Schedule a recording 1 Press the Guide button on the remote control and use the arrow buttons to highlight the program you want to record.
Whole Home PVR Watch recorded programs 1 Press the Recorded TV button on the remote control. The Recordings screen appears. 2 Press the Left or Right Arrow buttons to view the list of recordings by date or by title. Program info Summary Play Keep until Erase Series info 8:21 PM People Search American Idol 10 FOX • THU 4/26, 9:00 PM KEEP UNTIL SPACE NEEDED “1 Voted Off” - Another finalist is eliminated from the competition.
Whole Home PVR Manual Recording Recordings 1 Press the Recorded TV button on the remote control. The Recordings screen appears. 8:29 PM Add recording Scheduled Series Recorded Program or Series From: Guide 2 Press the Right Arrow button to highlight Add Recording on the menu bar. 3 Press the Down Arrow button to highlight Channel and time under the Create A Manual Recording With: heading. Press OK. The Channel and time screen appears.
Video On Demand Enjoy the hottest movies and shows at your fingertips with On Demand. It’s like having a video store right in your living room. Catch up on primetime shows from CBC, OWN, A&E, as well as lots of popular children’s shows - for free. You can even add more On Demand content by subscribing to one of our premium movie packages like The Movie Network™ and HBO™ or Super Channel™.
Apps FibreOP TV offers customers exciting interactive applications, with many more coming soon. The Facebook App Access Facebook features right on your TV without missing a second of your show - at no extra cost. MAY 1|4:11PM Jane Customer Watching Big Bang Theory with the fam. You are watching: Big Bang Theory Facebook App Features • See news feeds, status updates, and wall posts while watching TV. • Browse photos, write messages, and rate programs you’re watching.
Apps The Weather Network App First to bring an interactive Weather App to Greater Sudbury - at no extra cost. The Weather Network App Features • Create your own default city • City Searches & Personalized Favourites • Current Conditions • Short & Long Term Forecasts • Weather warnings & more How to access The Weather Network App • Press the Menu button on your remote, select Apps and click The Weather Network in the Apps section.
Program Info and Managing TV Feeds Program Info Program info 1 Press the Info button on the remote to display more information about Summary a program. Watch If you are in the Video-on-Demand store you can rent or watch a preview. Record episode Alternate audio Subtitles The Big Bang Theory 402 CTVHD • 4:00 PM–4:30 PM 26 MIN LEFT Record series 2 Press the Up or Down Arrow buttons to select the option that interests you 4:13 PM People Search More showtimes and press OK.
Favourite Channels List Find your favourite programs fast by creating a Favourite Channels List of the channels you watch the most! Create your Favourite Channels List Settings 1 Press the Menu button on the remote control. 2 Press the Right Arrow button to select the Settings menu. Press the Down Arrow button to highlight Television and press OK. 3 Press the Down Arrow button to select Favourite channels and press OK.
Audio and Video Settings Here are some tips for setting up your audio and video equipment to get the best experience from FibreOP TV. Video Settings Annoyed by black bars on the top and bottom of your screen? Or perhaps it seems like part of the picture is cut off? You might need to change the aspect ratio of your TV screen to match the program you’re watching. For example, most HD programming is shown in widescreen format (16:9), while most SD programs are shown in full screen format (4:3).
Parental Controls – The Choice is Yours You can prevent children from viewing live programs, recorded programs, and rented videos you do not want them to see. Set Up Parental Locking Parental Locking is the heart of FibreOP TV’s parental controls. Your FibreOP TV PVR or receiver has Adult Locking enabled by default. This means shows with ratings of R, V/AO and AO require the PIN to view.
Parental Controls You can change your PIN anytime, turn off parental locking temporarily, or turn it off entirely if you wish. Change Your PIN 1 Open the Settings screen, highlight Parental controls and press OK. The Parental controls screen appears. 2 Highlight Reset PIN and press OK. The PIN Management screen appears. Setting 9:57 PM Parental controls Parental locking Rental locking Reset PIN 3 Highlight Change PIN and press OK. The Change PIN - Pick PIN screen appears.
Parental Controls After setting your PIN for Parental Locking, you can specify which channels, ratings, or programs to lock. Lock or Unlock Programs 1 Open the Parental locking screen. 2 Press the Down Arrow button on your remote control to select the Change button next to one of the following options, depending on what you want to lock or unlock: Setting 9:59 PM Parental controls Parental locking Rental locking Reset PIN Channels – allows you to lock individual channels.
Parental Controls Turn Off Parental Locking Temporarily 1 Open the Parental locking screen. 2 Use the arrow buttons on your remote control to highlight Turn off locking, and press OK. 3 Highlight Unlock all TV for 4 hr, and press OK. The Parental locking Settings screen closes, and the last channel tuned is displayed on the screen. The “unlocked” icon appears next to Parental locking in the Parental controls screen.
Even More Great Features And this is just the beginning. FibreOP TV has loads of other great features for you to explore: 1 Our On Demand tutorials by pressing Menu on your remote, and navigating to the Help option. 2 Watching our tutorial on Channel 2 in the program guide. 3 Going online to fibreop.
Connections – Set up the Basic Components This section provides basic instructions on how to connect your FibreOP TV components. Although a FibreOP technician installs your service, you may use this information if you have unplugged the components or add new components such as a DVD player or home entertainment system. If you need to move your FibreOP TV service from one room to another, call 1 866 FibreOP to have a FibreOP technician visit your home.
Connections – Set up the Basic Components Standard Definition Setup High Definition Setup To view TV, tune into Channel 3 or 4 on the TV set. To view TV, select Video1 or Video2 on the TV set.
Connections – Subscribe to HD To get the best viewing experience with an HD compatible TV, call 1 866 FibreOP to subscribe to HD. Before you can enjoy HD, you must update your set top box video settings and connections to your TV.
Connections – Subscribe to HD 6 Press the arrow buttons to check the option that best describes your television: • • • • 4:3 standard definition Widescreen standard definition 720p on HD screens 1080i on HD screens Settings 10:05 PM Screen aspect ratio and high definition Continue Cancel changes Choose the aspect ratio and resolution for your TV, then shoose Continue.
FibreOP Internet FibreOP Internet is the fastest internet. • No one else gives you the fastest overall Internet speeds. • Stays fast for your whole family and all their devices. • No usage caps or fees and a FREE wireless modem. • Add anti-virus, parental control, anti-spyware, and personal firewall all for only $3.95/mo.
FibreOP Internet Setting up Wireless Home Networking Setting up FibreOP Email FibreOP Internet includes up to 5 email addresses for your family. Each mailbox comes with 2GB of space and includes anti-spam functionality to limit the number of unwanted email. FibreOP email also includes webmail access to your Email account. You can access webmail at http://webmail.fibreop.ca.
FibreOP Internet FibreOP Internet Security Services With FibreOP Internet, you have the option to add a complete suite of Security Services Including: Anti-Virus • Helps protect your PC from viruses • Provides 24/7 protection • Automatically updates for greater protection Personal Firewall • Helps protect your personal information from computer hackers • Presents real-time alerts • Provides logs of blocked connections Parental Control • Helps to keep your family safe from inappropriate content • Blocks ove
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FibreOP Home Phone FibreOP Home Phone delivers reliability you can trust so you can always be in touch. Enjoy a fully loaded Home Phone service with: • Reliability you can trust • FREE unlimited features including new Voicemail to Email • 5¢/min. World Long Distance plus unlimited calling options available • Crystal clear voice quality Voicemail Temporary Password: When prompted for your temporary password enter your 7 digit telephone number.
Feature Spotlight 36 Feature Brief Description Call Director Answer your calls where you want when you want. Call Display See a caller's name and number before you pick up the phone. Call Waiting Notifies you of a second incoming call when you're on the phone. Call Return *69 Last Call Return - provides you with the number of your last caller. It can be used with Call Waiting if you ignored the ‘beep’. *66 Busy Call Return - gives you a special ring when a busy line is free.
Feature Spotlight Feature Brief Description Three Way Calling Add a third person to your call so that you share the call with them. - While on a call with a second party put them on hold by pressing your link, switchhook, or flash button and wait for 3 tones. - Key in the number of the third party. When answered, press link again and you will be in a three-way conversation. - Should the third party not answer or if the line is busy, press link again to return to the original caller.
FibreOP Home Phone FibreOP Home Phone Power Unit and Back-up Battery Like all competitive voice products on the market today, your FibreOP Home Phone installation includes a power supply that is connected to your household power. This power unit includes a back-up battery that will provide telephone service for approximately 8 hours in the event of a power interruption.
FibreOP Home Phone FibreOP Home Phone Power Unit Audible Alarms In the event that you hear an audible alarm from the FibreOP Home Phone Power Unit the following table will assist you in understanding why the alarm is sounding and the appropriate action to take.
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Bell FibreOP Services TERMS & CONDITIONS READ THIS AGREEMENT CAREFULLY. IT IMPOSES OBLIGATIONS ON YOU WITH RESPECT TO PURCHASING, USING, and CANCELLING Bell FibreOP Internet, Television, and Telephone Service (THE ‘SERVICES’). For the purposes of these Terms & Conditions, “Bell FibreOP” or “the Company” refers to the legal entity Bell Aliant Regional Communications, LP.
USING EMAIL 13. Any Bell FibreOP email account which has not been accessed by the Customer in 60 days will be considered inactive and placed in a “suspended” state. While in this state, the account will not receive email and these emails will be bounced back to the originator. If the account is not reactivated by the Customer within an additional 60 days after being suspended, the account will be deleted. USING FIBREOP TELEVISION SERVICE 14.
27. The Customer will assume total responsibility and risk for the Customer’s selection of the self-install option. The Customer will indemnify Bell FibreOP for any damages, losses, injuries, claims, demands, penalties, costs and expenses connected with any act or omission by the Customer in relation to the installation and use of the service. OTHER TERMS & CONDITIONS 28.
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