Technical information

Service
82 G30 - Module Hardware Description December 15, 2009
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Who to Contact?
The Customer Care Group is ready to assist you on integration issues.
Direct Customer
Use this following email address to contact customer assistance:
[e-mail]
Note:
The support services provided by Motorola are subject to the agreement between the
customer and Motorola and may be at an additional charge to the customer. Motorola will
inform the customer in advance of any such charge.
Indirect Customer
Please contact your Motorola licensed distributor.
Required Query Information
Every new call/problem report, directly from a Direct Customer or from a distributor, should be
directed to the help desk email address noted above in “Who to Contact?” . It is recommended to
report each individual issue in a separate email. The following information is required when
reporting a problem:
• Customer name and address
• Customer contact information for this request, including:
– Name
– Telephone
– Fax number
– Mobile number
– Email address
• Product name (G30)
• Software version of the unit (ATI8 command) or model number
• PCB version (located on the PCB near the RF connector)
• Severity of the problem
• Problem description, including:
– Operator name
– Type of SIM card (for example, Test, Pre-paid, or 3v)
– Setup Configuration (such as Developer Board, handset, host, connections, and so on)
– Detailed scenario from startup
– Log of all the commands and the responses, beginning from startup
• Answers to the following questions:
– Was the same scenario tested on the Developer Board and the PC to reproduce the problem?
– How many units do you have, and how many of them have this problem?
– How often does the problem recur?
In addition to the information requested above, send the following AT commands and the
HyperTerminal log with the responses:
• AT+CMEE=2 // to get textual error message
• AT+CPIN? // to get SIM card status
• AT+CREG? // to see if the TXVR is registered to the network
• AT+CSQ // to get the signal strength (RX level)
• AT+CGSN // to read the IMEI number of the unit