Specifications

18 Troubleshooting
186 Troubleshooting
The following refer to specific problems:
Problem Solution
My phone was
stolen. To whom
should I report
this?
Report a stolen phone to the
police and to Vodafone
Customer Centre (see page
198).
I forgot my
password.
See page 84.
I pressed the
Power & End key,
but nothing
happened.
Be sure to press and hold F
(Power & End key) until the
display appears and you hear
an alert. This could take
several seconds. If nothing
happens, check that a
charged battery is installed.
See page 25.
The display says:
Insert SIM Card or
Check SIM Card even
though I have
inserted my
USIM card in the
phone.
The USIM card may be
incorrectly inserted. Check the
USIM card to make sure that it
is inserted properly.
See page 22.
The display says:
SIM Blocked. How do
I unblock my
USIM card?
Call Vodafone Customer
Centre (see page 198) to
obtain the PIN unblocking key
(PUK) code.
See page 122.
The display says:
Enter Unlock Code. How
do I unlock my
phone?
Enter the factory-preset
unlock code (1234). If this fails,
call Vodafone Customer
Centre (See Page 198).
My phone asks
for an unlock
code when I try
to open a
feature.
The application you want is
locked.
If you do not know the unlock
code, see page 124.
Problem Solution