Specifications

Troubleshooting 18
Troubleshooting 185
18Troubleshooting
Check these questions first if you have problems with
your phone.
Question Answer
Is your battery
charged? Do you
see in the
display?
The battery level indicator
should have at least one
segment showing ( ). If it
does not, recharge your
battery.
See page 25.
Do you have a
valid USIM card
inserted in your
phone?
If necessary, turn off your
phone and make sure that you
have inserted a valid USIM
card.
See page 22.
Does the handset
have a signal?
Do you see in
the display?
The signal strength indicator
should have at least one
segment showing ( ). If it
does not, move to an area with
a stronger signal to use your
phone.
Is the earpiece
volume too low?
While on a call, press the
upper volume key on the side
of your phone.
Is the other party
unable to hear
you?
Your phone may be muted.
Press the UNMUTE key if
necessary to unmute the
phone.
Also, make sure that your
phone’s microphone is not
blocked by its carrying case or
a sticker.
Has the phone
been damaged,
dropped, or got
wet?
Dropping your phone, getting
it wet, or using a non-Motorola
battery or battery charger can
damage the phone. The
phone’s limited warranty does
not cover liquid damage or
damage caused from using
non-Motorola accessories.
Was a non-
Motorola battery
or battery
charger used?
Question Answer