Cell Phone for Verizon User Guide

43Troubleshooting
To unlock the screen, press Power , or open the
phone. Then, drag to the right.
Set unlock pattern
To set an unlock pattern, that you need to draw to
unlock your screen, touch Menu >
Settings
>
Location & security > Set unlock pattern, then
follow the instructions to draw your pattern.
To turn the lock off, touch Menu >
Settings
>
Location & security > Require pattern.
To change the lock pattern, touch Menu >
Settings
>
Location & security > Change unlock pattern.
Forgot your pattern or passcode?
If you forget your pattern or passcode, see your
service provider.
Troubleshooting
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Crash recovery
In the unlikely event that your phone stops responding
to touches and key presses, try a quick reset. Remove
the back cover and battery (“Assemble & charge” on
page 3), then replace and switch your phone on as
usual.
Reset
To reset your phone to factory settings and erase all
the data on your phone, touch Menu >
Settings
>
Privacy > Factory data reset > Reset phone.
Warning: All data on your phone will be deleted.
Service & repairs
If you have questions or need assistance, go to
http://www.motorola.com/support
, where you can
select from a number of customer care options. You
can also contact the Motorola Customer Support
Center at 1-800-734-5870 (United States),
1-888-390-6456 (TTY/TDD United States for hearing
impaired), or 1-800-461-4575 (Canada).