User guide

Canopy System User Guide Procedures for Troubleshooting
pmp-0229 (Mar 2013)
579
− garbled GPS messages
− large number of Acquired GPS Sync Pulse messages
5. If these efforts fail to resolve the problem, then request an RMA for the CMM.
Module Software Cannot be Upgraded
If your attempt to upgrade the software of a module fails, perform the following steps.
Procedure 52: Troubleshooting an unsuccessful software upgrade
1. Download the latest issue of the target release and the associated release notes.
2. Compare the files used in the failed attempt to the newly downloaded software.
3. Compare the procedure used in the failed attempt to the procedure in the newly
downloaded release notes.
4. If these comparisons reveal a difference, retry the upgrade, this time with the
newer file or newer procedure.
5. If, during attempts to upgrade the FPGA firmware, the following message is
repeatable, then request an RMA for the module:
Error code 6, unrecognized device
Module Functions Properly, Except Web Interface Became
Inaccessible
If a module continues to pass traffic, and the telnet and SNMP interfaces to the module continue to
function, but the web interface to the module does not display, perform the following steps.
Procedure 53: Restoring the web interface to a module
1. Enter telnet DottedIPAddress.
RESULT: A telnet session to the module is invoked.
2. At the Login prompt, enter root.
3. At the Password prompt, enter PasswordIfConfigured.
4. At the Telnet +> prompt, enter reset.
RESULT: The web interface is accessible again, and this telnet connection is
closed.