User guide

Canopy System User Guide Procedures for Troubleshooting
pmp-0229 (Mar 2013)
575
Procedure 45: Troubleshooting SM failing to register to an AP
1. Access the Radio tab in the Configuration page of the SM.
2. Note the Color Code of the SM.
3. Access the Radio tab in the Configuration page of the AP.
4. Verify that the Color Code of the AP matches that of the SM.
5. Note the Radio Frequency Carrier of the AP.
6. Verify that the value of the RF Frequency Carrier of the AP is selected in the
Custom Radio Frequency Scan Selection List parameter in the SM.
7. In the AP, verify that the Max Range parameter is set to a distance slightly
greater than the distance between the AP and the furthest SM that must register
to this AP.
8. Verify that a clear line of sight exists between the AP and the SM, and that no
obstruction significantly penetrates the Fresnel zone of the attempted link.
If these conditions are not established, then verify that the AP and SM are
900-MHz modules in close proximity to each other.
9. Access the General Status tab in the Home page of each module.
10. In the Software Version field, verify that both the AP and SM are of the same
encryption scheme (AES or DES).
11. Remove the bottom cover of the SM to expose the LEDs.
12. Power cycle the SM.
RESULT: Approximately 25 seconds after the power cycle, the green LED
labeled LNK should light to indicate that the link has been established. If the
orange LED labeled SYN is lit instead, then the SM is in Alignment mode
because the SM failed to establish the link.
13. In this latter case, and if the SM has encountered no customer-inflicted damage,
then request an RMA for the SM.
BHS Does Not Register to the BHM
To troubleshoot an BHS failing to register to the BHM, perform the following steps.
Procedure 46: Troubleshooting BHS failing to register to a BHM
1. Access the Radio tab in the Configuration page of the BHS.
2. Note the Color Code of the BHS.
3. Access the Radio tab in the Configuration page of the BHM.
4. Verify that the Color Code of the BHM matches that of the BHS.
5. Note the Radio Frequency Carrier of the BHM.
6. Verify that the value of the RF Frequency Carrier of the BHM is selected in the
Custom Radio Frequency Scan Selection List parameter on the Configuration
page of the BHS.
7. Verify that a clear line of sight exists between the BHM and BHS, and that no
obstruction significantly penetrates the Fresnel zone of the attempted link.
8. Access the General Status tab in the Home page of each module.
9. In the Software Version field, verify that both the BHM and BHS are of the same
encryption scheme (AES or DES).