User guide

Release9.5ReleaseNotes



Issue2,October2009  Page11
1.7 FEEDBACKONDOCUMENTATION
Is this document accurate, complete, and clear? How can it be improved? Please send your
feedback on Canopy documentation to [e-mail].
1.8 TECHNICALSUPPORT
Tip! Do not clear the Event Log after you encounter issues. It may be useful to
Technical Support, if you need to escalate the issue.
Here is the escalation path for resolution of a problem:
1. Check documentation:
 this document
 Canopy System Release 8 Users Guide, available at
http://motorola.wirelessbroadbandsupport.com/software
.
2. Consider checking the Community Forum and Knowledge Base at
http://motorola.wirelessbroadbandsupport.com/support/community
.
3. Escalate the problem to your Canopy supplier or reseller.
4. Escalate the problem to Canopy Technical Support or other designated Tier 3
technical support:
U.S. and Canada Email: [e-mail]
1-866-961-9288
Latin and Central America Email: [e-mail]
Argentina 0800-666-2789
Brazil 0800-891-4360
Columbia 01-800-912-0557
Mexico 001-800-942-7721
Peru 0800-70-086
All other countries [phone]
Europe, Middle East, Email: [e-mail]
and Africa Denmark 043682114
France 0157323434
Germany 06950070204
Italy 0291483230
Lithuania 880 030 828
Netherlands 0202061404
Norway 24159815
Portugal 0217616160
Spain 0912754787
Russia 810 800 228 41044
Saudi Arabia 800 844 5345
South Africa 0800981900
United Kingdom 0203 0277499
Asia Pacific Email: [e-mail]
[phone] (9am - 5pm Malaysia Time)
[phone] (outside hours)
When you send e-mail or call, please include, as appropriate, software release on each module,
IP addresses, MAC addresses, and features enabled, like NAT, VLAN, high priority channel, or
CIR. You may be asked to run the Support Tool on CNUT or Prizm to provide a complete network
picture.