Specifications
Problem Cause Solution
Battery inserted
incorrectly.
Ensure the contacts are facing down and toward the back of the cra-
dle.
Battery adapter
not correctly seat-
ed.
Remove and re-insert the battery adapter into the charging slot, ensur-
ing it is correctly seated.
During data communica-
tion, no data was trans-
mitted, or transmitted
data was incomplete.
MC32N0 re-
moved from cra-
dle during com-
munication.
Replace MC32N0 in cradle and retransmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software is not in-
stalled or config-
ured properly.
See the system administrator.
Four Slot Ethernet Cradle CRD3X01–4001ER
Table 14: Troubleshooting the Four Slot Ethernet Cradle
Symptom Cause Solution
During communica-
tion, no data transmits,
or transmitted data was
incomplete.
MC32N0 removed from
cradle during communica-
tions.
Replace MC32N0 in cradle and retransmit.
MC32N0 has no active
connection.
An icon is visible in the status bar if a connection is currently
active.
Ethernet connection error.
Link LED is not lit.
See the system administrator. Probable Ethernet connection er-
ror.
Mobile computer am-
ber Charge LED Indi-
cator does not light
when mobile computer
inserted.
Cradle is not receiving
power.
Ensure the power cable is connected securely to both the cra-
dle and to AC power.
Mobile computer is not
correctly seated.
Remove and re-insert the mobile computer into the cradle, en-
suring it is correctly seated.
Battery is not charging. MC32N0 removed from
the cradle too soon.
Replace the MC32N0 in the cradle. The Standard Life Battery
fully charges in less than hours and the Extended Life Battery
fully charges in less than eight hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
MC32N0 is not inserted
correctly in the cradle.
Remove the MC32N0 and reinsert it correctly.
Ambient temperature of
the cradle is too warm.
Move the cradle to an area where the ambient temperature is
between 0°C (32°F) and 50°C (122°F).
Maintenance and Troubleshooting | 165
MN000887A01 | June 2014 | Send Feedback