Instruction Manual

Appendix A
Replacement Parts Ordering
Basic Ordering Information
Some replacement parts, spare parts, and/or product information can be ordered directly from the
Motorola Solutions local distribution organization or through Motorola Online. While parts may be
assigned with a Motorola Solutions part number, this does not guarantee that they are available from
Motorola Solutions Radio Products and Solutions Organization (RPSO). Some parts may have become
obsolete and are no longer available in the market due to cancellations by the supplier. If no Motorola
Solutions part number is assigned, the part is normally not available from Motorola Solutions, or is not
a user-serviceable part. Part numbers appended with an asterisk are serviceable by Motorola Solutions
Depot only.
Place orders for replacement parts, kits, and assemblies directly on Motorola Solutions local
distribution organization or through Motorola Online. When ordering replacement parts or equipment
information, include the complete identification number. This applies to all components, kits, and
chassis. If the component part number is not known, the order should include the number of the
chassis or kit of which it is a part of, and sufficient description of the desired component to identify it.
To identify non-referenced spare parts, request for help from the Customer Care organization of a
Motorola Solutions local area representative.
Motorola Online
The product catalog is available on the Motorola Online website. To register for login access:
• For U.S. and Canada Service Centers only, call 1-800-422-4210.
• For APAC and ANZ regions, sign up at https://asiaonline.mot-solutions.com.
• For LACR region, sign up at https://businessonline.motorolasolutions.com.
Types of Orders Contact Information
Mail Orders Mail orders are only accepted by the U.S. Fed-
eral Government Markets Division (USFGMD).
Motorola Solutions
7031 Columbia Gateway Drive
3rd Floor - Order Processing
Columbia, MD 21046
U.S.A.
Telephone Orders and Parts Identification RPSO (United States and Canada)
7:00 AM to 7:00 PM (Central Standard Time)
Monday through Friday (Chicago, U.S.A.)
1-800-422-4210
1-847-538-8023 (United States and Canada)
USFGMD
1-800-826-1913 Federal Government Parts -
Credit Cards Only
MN005720A01-AB
Appendix A: Replacement Parts Ordering
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