User's Manual

Table Of Contents
61
MN003563A01-B
Troubleshooting and Maintenance
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Mobile device unable
to connect to LXN 500
1. APN of LXN 500 is not
co
nfigured prop
erly in
mo
bile device
2. USIM is not provisioned
or disabled in the
LXN
500
1. In the mobile device, verify or set APN Name to
Internet and APN type to defau
lt
2. Verify the USIM of the mobile device is listed
correctly in the LXN 500 Adding a Sing
le
Su
bscriber (UEs) on page 24
3. Soft reset the mobile device to re-connect (See Soft
Re
seting using the Power Button on page 62)
Mobile device unable
to login to one of the
applications
(No PTT, messaging or
location services)
1. User is not defined in
the
WAVE 5000 or
Drago
n Force
applications or incorrect
password
2. WAVE 5000 certificate
is missing in mobile
device
3. Certified APK version is
missing in mobile
device
4.
WAVE 5000 and/or
Drago
n Force
application is not
ena
bled in LXN 500
1. Verify that User Names and Passwords are defined
in the
mobile device for the
WAVE 5000 and/or
Dra
gon Force
applications
2. Install WAVE 5000 certificate on mobile device
3. Install certified APK version
4. Verify that
WAVE 5000 or Dragon Force are installed
and ca
n be accessed
(See Configuring the
Dra
gonForce Server on page 43 and Conf
iguring
the W
AVE 5000 Server on page 44)
After modifying the
EARFCN in the LXN
500, mobile devices
cannot detect and
connect to the LXN
500.
1. The mobile device fails
to d
etect the LXN 500.
1. In the mobile device, perform a search for cellular
networks - the
required network will not be shown.
2. Restart the mobile device - after the restart, the
phone
should connect automatically. If not the
mobile device does not connect automatically
,
search for
cellular networks and select the
APN
name
of the LXN 500.
Table 4-1
Troubleshooting (Continued)
Problem/Indication Possible Cause Remedy