User's Manual

Table Of Contents
59
MN003563A01-B
Troubleshooting and Maintenance
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Troubleshooting and Maintenance
This chapter describes the maintenance operations available for the LXN 500 system.
Troubleshooting is the process of identifying the source of a fault. This process must be developed by
user to detect a fault as quickly as possible. This guide covers only the high-level troubleshooting
process performed by the LXN 500 users.
Troubleshooting should start from the least invasive and easy-to-do activities and progress to the more
difficult. The following provides a high-level sequence of troubleshooting escalation:
1. Reading LED indications:
The
state of the LEDs (See Table 1-1 on page 1-12) is a result of the device’s power-on self test an
d
on
-going operation. Reading the LEDs souled be done during operation. In most case
s, restarting
the
LXN 500 may resolve problems.
2. Performing PTT calls and data exchange between devices connected to the LXN 500 to test
communication.
3. Checking the mobile devices connected to the LXN 500 for proper operation, USIM installation and
4G (LTE) settings.
4. Performing point-to point communication diagnostics between the LXN 500 and a mobile device:
This step requires you to physically test communication at various points throughout the coverage
area using a diagnostic application running on one of the mobile devices connected to LXN 500 (See
Communication Diagnostics on page 33).
5. Running diagnostic on the LXN 500:
The
LXN 500 has a built-in diagnostic option (See Performing Diagnostics on page 33
). Using
Ethe
rnet wire connection to a laptop and a web browser, the LXN 500 O&M Management ca
n
display d
etails about faulty sections of the LXN 500 and provide detailed log of activity
.
6. Checking the configuration: This step requires you to have all relevant system information with you to
en
sure that the LXN 500 is configured correctly. If your LXN 500 is configured as stated
in this guide,
the
n you may have to verify that your configuration information is corr
ect.
7. Contacting Motorola Solutions Customer Service for remote connection and troubleshooting of the
LXN 50
0.