User's Manual

TroubleshootingChapter3:TroubleshootingtheVML750
Table3-1TroubleshootingtheVML750(Continued)
MalfunctionProbableCauseCorrectiveAction
Devicehasnotyetbeen
activatedontheLTE
network.
Thefollowingstepsassumesa
subscriptionfortheLTEservicehasbeen
createdbyyournetworkmanageror
serviceprovider.
1.LocateICCID(theidentifierfortheLTESIM
card)orPSN(thedeviceserialnumber)whichwillbe
printedonastickeraffixedtotheVML750casing.
2.Contactthenetworkmanagerortechnicalservice
departmentandreporttheICCIDorthePSNnumber.
3.V erifythatyourdevicehasbeenactivatedon
theLTEnetwork.RefertoProcedure2-12,"Howto
PoweruptheModem,"onpage2-23.
SIMcardisnot
inserted/damaged.
1.InsertanewSIMintorelevantSIMslot.Refer
toProcedure2-8,"HowtoInstallaSIMCard,"on
page2-19
2.ClosetheSIMdoor.
3.TurntheVML750On.
4.V erifytheLTELEDisblinkingorange/greenand
thenchangetosolidgreen.
LTEcable(fromMain
antenna)isnotconnected.
1.ConnecttheLTEcable(referto"AntennaCables
Installation(MainandDiversity)forB20LTEonly
Configuration"onpage2-17).
2.V erifytheLTELEDisblinkingorange/greenand
thenchangetosolidgreen.
3.Iftheabovedoesnothelp,checktheconnection
betweenthejumperandthethreadcable.
NoLTEconnection.
MissingLTEBand.RefertoVML750ConfigurationGuide(6802988C55)
locatedin
https://businessonline.motorolasolutions.com
fordownloadingthelicencefile.
3-46802988C54-BJuly2014