User's Manual

Chapter 4 Troubleshooting
Introduction
Motorola has made every effort to ensure that this product is of excellent quality. However, if you experience any
problems with the product, please contact your local Motorola representative with product related information.
For complete information on ordering required parts and kits, contact your local customer service representative
and refer to Appendix B, Reference.
Troubleshooting
This paragraph, gives details regarding possible malfunctions that may occur after first time installation of the
VML700, their probable cause and the recommended corrective action.
Malfunction Probable Cause Corrective Action
VML700 does not turn On.
1. Power cable is not properly connected.
1. Check the cable connections,
connect as required and turn the
VML700 On.
2. Verify that the Power LED is solid red
(standby mode).
2. On/Off push button was not properly
pressed.
1. Apply power to the modem.
2. Press the On/Off push button for at
least 2 sec.
3. Verify that the Power LED is blinking
orange in "ignition enabled" mode, or
blinking green and then solid green in
"ignition disabled" mode.
No LAN/Ethernet connection. LAN/Ethernet cable is not connected. Connect the LAN/Ethernet cable (refer
to How to Install the LAN/Ethernet
Cable on page 2-12) and verify that the
LAN LED is green.