User's Manual

Chapter 4 Troubleshooting
Introduction
Motorola has made every effort to ensure that this product is of excellent quality. However, if you experience any
problems with the product, please contact your local Motorola representative with product related information.
For complete information on ordering required parts and kits, contact your local customer service representative
and refer to Appendix B, Reference.
Troubleshooting
This paragraph, gives details regarding possible malfunctions that may occur after first time installation of the
WiMAX VSM, their probable cause and the recommended corrective action.
Malfunction Probable Cause Corrective Action
WiMAX VSM does not turn On.
1. Power cable is not properly connected.
1. Check the cable connections,
connect as required and turn the VSM
On. Verify that the Power LED is lit red.
2. Ignition connector is not properly
connected.
2. Power LED is lit orange. Reconnect
the ignition connector and press the
On/Off button on the VSM.
WiMAX VSM does not have a link
when using a laptop.
LAN/Ethernet cable is not connected. Connect the LAN/Ethernet cable and
make sure that LAN LED is green.
No GPS reception. GPS antenna is not connected (GPS
LED is solid orange).
Connect the GPS antenna again. Verify
that the GPS LED is green.