User's Manual

Release 10.5 Release Notes and User Guide Supplement
FCC Draft, November 2010 Page 6
MAC Media Access Controller
MIB Management Information Base
MIR Maximum Information Rate
NAT Network Address Translation
NTIA National Telecommunications and
Information Administration
OFDM Orthogonal Frequency Division
Multiplexing
OID SNMP Object Identifier
P7/P8/P9/P10/P11 Hardware Series
PMP Point to Multi-Point
PTP Point to Point
RADIUS Remote Authentication Dial In User
Service
RF Radio Frequency
RLAN Radio Local Area Network
SM Subscriber Module
SNMP Simple Network Management Protocol
SNR Signal to Noise Ratio
TCP/IP Transmission Control Protocol/Internet
Protocol
VDC Volts Direct Current
VID VLAN ID
VLAN Virtual LAN
WAN Wide Area Network
WISPA Wireless Internet Service Providers
Association
WM One Point Wireless Manager
1.4 FEEDBACK ON DOCUMENTATION
Is this document accurate, complete, and clear? How can it be improved? Please send your
feedback on Canopy documentation to [e-mail].
1.5 TECHNICAL SUPPORT
Tip! Do not clear the Event Log after you encounter issues. It may be useful to
Technical Support, if you need to escalate the issue.
Here is the escalation path for resolution of a problem:
1. Check documentation:
 These Release Notes
 Motorola PMP Solutions Users Guide, available at
http://motorola.wirelessbroadbandsupport.com/software.
2. Consider checking the Community Forum and Knowledge Base at
http://motorola.wirelessbroadbandsupport.com/support/community.
3. Consider checking the Support Home Page at
http://motorola.wirelessbroadbandsupport.com/support/technical.php
4. Escalate the problem to your supplier or reseller.
5. Escalate the problem to Technical Support or other designated Tier 3 technical
support:
Email: [e-mail]
Phone:
U.S. and Canada 1-866-961-9288
Europe, Middle East, and Africa
Denmark 043682114
France 0157323434
Germany 06950070204
Italy 0291483230
Lithuania 880 030 828
Netherlands 0202061404
Norway 24159815
Portugal 0217616160
Spain 0912754787
Russia 810 800 228 41044
Saudi Arabia 800 844 5345
South Africa 0800981900
United Kingdom 0203 0277499
All other countries [phone]