User's Manual

95 Section 2C: Setting Your Phone’s Security
Unblocking the PIN
If you enter your PIN incorrectly three times, your SIM card is
blocked. To unblock your SIM card, you must contact Sprint
Customer Service to get a PIN Unblock Code (PUK).
To unblock the PIN:
1. Press #O1.
2. At your Sprint Customer Service representative’s
request, provide the information needed to receive a
PUK code.
3. Select Unblock PIN.
4. Enter the PUK code.
5. Enter a new 4- to 8-digit SIM PIN.
6. Reenter your SIM PIN.
If you entered the codes properly, SIM Unlocked is displayed.
Note:
These steps must be performed in quick succession.
Important:
If you unsuccessfully enter the PUK code 10 times, your
SIM card is permanently blocked and must be replaced.
If this happens, all data is lost and you get a message to
contact Sprint Customer Service. Except for making
emergency calls, your phone does not function with a
blocked SIM card.