User Card

17
Troubleshooting
Troubleshooting the Powerpad
Table 4: Troubleshooting the Powerpad
Problem Cause Solution
Powerpad does
not turn on.
Battery not
charged.
Ensure proper battery instal-
lation in Powerpad.
Charge or replace the battery.
Powerpad in Sus-
pend mode.
Press the Power Button.
Powerpad red
LED does not
stop blink or
battery refuse
to charge.
Powerpad is not
locked in UOD.
Reinstall Powerpad in UOD.
Lock the Powerpad properly
in UOD (see that the UOD
amber LED is on and charge
for three hours.
Battery tempera-
ture is incorrect
Ensure that the battery tem-
perature range is 0
°C to 45°C
(32°F to 133°F).
Bad battery. Replace battery.
Powerpad does
not detect scan
input.
LASER beam does
not cover the entire
barcode symbol.
Scan again and make sure
that the entire barcode sym-
bol is covered.
Unreadable bar-
code.
Be sure the barcode symbol
is not covered or damaged.