Instruction Manual

On Demand Events

On Demand Alert Screen Definitions

• Alert—Status of the alert.

Ø New—First time message has been dispatched.

Ø Modify—Contains updated information about an existing event, such as an address or

commit time change. Check the screen for new or changed information. Appears only if

the event has not been stop completed.

Ø Cancel—Cancels a previously dispatched event and removes it from the list (only if the

stop has not been stop completed).

• Comment—May contain additional information about the event (up to 24 characters) or

future service type information, such as Rapid Dispatch Recovery.

• Customer Name

• Address

• Ready—The time that the customer will be ready.

• Commit—The time committed for completion of the service.

• Pkgs—The number of packages expected.

• Close—The time that the customer facility closes.

Accepting On Demand Events

To acknowledge receipt and accept the On Demand Event enter an “ETA” (Estimated Time of

Arrival). Once you accept the event, the DIAD adds it to the On Demand Event List.

Highlight the bottom line. Then press Soft key ¤ beneath “Ovrride” to tell the center you are

unable to service the event.

Overriding an On Demand Event

If you receive an On Demand message that you are unable to service due to a breakdown or being

out of the area:

1. When “Ovrride” has been selected, DIAD displays Select Override Response screen. Enter a

reason for answering with an override.

Select Override Response

1 – Vehicle breakdown

2 – Out of area

3 -

4 -

5 -

0 – Other

Select Override Response Screen