Instruction Manual

On Demand Events

ON DEMAND EVENTS (MAIN MENU OPTION 9)

System Overview: How it Works

DIAD III, which is equipped with a data radio, can send messages to a center and/or dispatch site,

and receive messages from either site. The service provider can receive messages such as requests

for a pickup, a delivery, or an assist. These are called On Demand events.

You can receive or initiate these types of On Demand events:

Pickup:

• OCA—A pickup with the service type of On Call Air (OCA).

• Generic—A pickup with the service type of generic will include Rapid Recovery

requests, such as a customer’s request for an additional pickup.

Delivery:

• Generic—A delivery with the service type of generic will include Rapid Recovery

requests. Examples include a customer’s request for a re-delivery attempt or request to

pick up a package that was previously delivered, such as a misdelivery, a refused, or a

damaged package.

Assist:

• Generic—An assist with the service type of generic.

Receiving On Demand Event Messages

The On Demand Alert screen appears on your DIAD whenever the center or dispatch site transmits

an On Demand event message. This indicates that a customer needs a specific service, such as an

On Call Air pickup (OCA).

On Demand Alert

Pickup - OCA

KENNETH CHAN CHEVROLET

145 SIR WILLIAM BLVD

ASEANA

Commit: 17:45 Pkgs: 3

Ready: 17:00 Close: 18:00 Time: 15:00

Enter OVERRIDE, PRERECORD or ETA:

PreRec Ovrride

On Demand Alert Screen

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