Instruction Manual

Delivery

Non-Delivery Menu Definitions

• 1 (“Other”)—Select this option if the reason for Non-Delivery does not appear.

• 2 (“REFused”)—The DIAD will display a list of reasons for refusal. Select the appropriate

reason and the DIAD will prompt you for the return address.

• 3 (“CLOsed”)—Indicates a business that is closed during normal delivery hours. The

DIAD will prompt for attempt number 1, 2, or 3 (or H = Holiday).

• 4 (“Not In”)—Use this selection when the consignee is not in and you are unable to make

an indirect delivery. The DIAD will prompt you for attempt number 1, 2, or 3. If this is the

third delivery attempt, the DIAD will prompt you for the return address.

• 5 (“No Money”)—For C.O.D. packages. The DIAD will prompt you for attempt number

1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt you for the return

address.

• 6 (“Not Ready”)—For Call Tag packages and one-time pickups. The DIAD will prompt

you for attempt number 1, 2, or 3. If this is the third delivery attempt, the DIAD will prompt

you for the return address.

Missed Packages

Reporting missed packages correctly is important. Be sure to record every package for which you

are unable to make a delivery attempt. Examples of missed packages:

• Damages loaded on car, no delivery attempt made.

• Needed to be re-wrapped.

• Delivery attempt to business before or after posted hours or during lunch (1200 to 1300).

• Mis-load, not delivered. (Requires Center authorization.)

To record a missed package, press D (“Missed”) from the Additional Non-Delivery Reasons

screen.