Instruction Manual

P.M. Routine

Inc.

If a DIAD restart occurs while you are in the middle of a stop (prior to pressing

Stop Complete), the last line of data must be re-entered. The DIAD will restart and return to

the Delivery Address screen. You must go to the screen you were working on prior to the

restart and key enter the last line of information.

You should report any DIAD restarts to the center team at the end of the day.

EXCEPTION REPORTING

DIAD Drivers

On Next Day Air and International or 2nd Day A.M. (Commercial) packages, phone in these

exception types to the CSC (or center) within 30 minutes.

• Misloads not delivered.

• Bad address (NSS, NSP, NSN, Moved, etc.).

• Damages.

• Off area (out of service area, out of territory).

• Delivered after committed time.

• No delivery attempt.

• Not delivered.

Non-DIAD Drivers

Phone in exceptions on all tracked packages to the CSC or center.