User's Manual

103
Understanding Status
Messages
You may receive status messages under certain
conditions. Before contacting Customer Care, note
the message, numeric code, and the conditions
under which it appeared. The following table lists
and describes the status messages.
StatusMessages Message Description
Number Not in
Service
The number that you entered is not
valid.
User Not Available
The phone that you called is either
busy, out of coverage, or turned off.
Please try again later.
User Not
Authorized
The person that you called has not
purchased this service.
Please Try Later
This service is temporarily not
available. Please try again later.
Service Restricted
This service was restricted by your
service provider, orthis service was
not purchased.
Service Not
Available
You are either out of coverage or
having problems with provisioning.
System Busy
The system is experiencing heavy
traffic. Please try again later.
Please Try Again
An error occurred. Please try again.
Self Check Error +
Number Code
A fault was detected with your
phone. If this error recurs, note the
error code and contact Customer
Care.
Self Check Fail +
Number Code
An operational fault was detected
with your phone. Note the numeric
code, turn your phone off, and
contact Customer Care.
PIN Blocked
Call Your Provider
The incorrect PIN was entered 3
consecutive times. You will be
unable to place or receive calls on
your phone. Contact Customer
Care to have them obtain the PIN
Unblocking Key (PUK) code.
Insert SIM
Your SIM card is not being
detected. Please check to ensure
that you have inserted the SIM card
correctly into your phone.
Check SIM Card
Please check your SIM card to
make sure it has been inserted
properly.
Wrong PIN
You have entered an incorrect PIN
number.
StatusMessages Message Description