User's Manual

Table Of Contents
Service Information
Government Technical Support (GTS), EA Solutions Support Centre
The Government Technical Support (GTS), EA Solutions Support Centre provides a remote Technical Support
Service to help customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include the Technical
Support Service. The EA GTS technical experts may be accessed through the EMEA Integrated Call Center either
electronically or using the telephone numbers listed below. If you are unsure whether your current service agreement
entitles you to benefit from this service, or if you would like more information about the Technical Support Service,
contact your local customer support or account manager for further information.
Contact Details
Email: essc@motorolasolutions.com
Table 1: List of Telephone Numbers
Country In Country Number to Dial
AUSTRIA 01206091087
DENMARK 043682114
FRANCE 0157323434
GERMANY 06950070204
ITALY 0291483230
LITHUANIA 880 030 828
NETHERLANDS 0202061404
NORWAY 24159815
PORTUGAL 0217616160
RUSSIA 810 800 228 41044
(Alternative 810 800 120 1011)
SAUDI ARABIA 800 844 5345
SOUTH AFRICA 0800981900
SPAIN 0912754787
UNITED KINGDOM 02030 277499
All Other Countries +44 2030 277499
European Systems Component Centre (ESCC)
The European Systems Component Centre provides a repair service for infrastructure equipment. Customers requiring
repair service should contact the Customer Information Desk to obtain a Return Material Authorization number. The
equipment should then be shipped to the following address unless advised otherwise.
Motorola GmbH, European Systems Component Centre, Am Borsigturm 130,13507 Berlin, Germany
Contact Details
E-Mail: escc.admin@motorolasolutions.com
7 | Service Information
6802800U74-AD
| September 2014 |
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Applicant: Motorola Solutions
Equipment Type: ABZ89FC5827 / 109AB-5827
Exhibit D2