User Manual

Canopy 900 MHz AP and SM User Guide
Issue 1, Draft 1 June, 2004 Page 7 of 16
1.3 Technical Support
If problems arise, the Canopy support team is here to help. Here is the escalation path for resolution of a
problem:
1. Check this document.
2. Escalate the problem to your Canopy supplier.
3. Escalate the problem to Canopy Technical Support or other designated Tier 3 technical support:
Canopy Technical Support
email: [e-mail]
1 888 605 2552
or
[phone]
Hours of Operation:
Mon - Sun, 7am-11pm US Eastern Standard Time
When you send e-mail or call, please include the following information:
• Information on your network configuration, especially IP addresses and MAC addresses.
• Version numbers of the software on the modules with problems.