User's Manual

67Troubleshooting
Products, parts and supporting documentation provided to Motorola as part of the warranty
process, shall become the property of Motorola, and may not be returned. When a
replacement or refund is given, the Product for which the replacement or refund is provided
must be returned to Motorola and shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a) Consumable parts , such as batteries or protective coatings designed to diminish over
time unless failure has occurred due to a defect in materials or workmanship. As with all
batteries, the maximum capacity of the battery will decrease with time and use; this is not a
defect. Only defective batteries and batteries that leak are covered by this warranty.
(b) Cosmetic damage , including but not limited to scratches, dents, cracks or other
cosmetic damage.
(c) Damage caused by use with non-Motorola products. Defects or damage that result
from the use of non-Motorola branded or certified Products, accessories or other peripheral
equipment, including without limitation housings, parts, or software, are excluded from
coverage.
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other
external causes ; including but not limited to: (i) improper usage or operation (e.g. operating
the Product outside their permitted or intended uses as defined by Motorola, including but
not limited to as set forth by Motorola in the Products' User Manual, Quick Start Guide,
Online Tutorials, and other documentation), improper storage (e.g. subjecting the Product to
extreme temperatures), abuse or neglect (e.g. broken/bent/missing
clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with
liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt
or similar substances (except for Products sold as resistant to such substances, but only to the
extent the damage was not caused by incorrectly securing the phone's protective elements
or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of
the Products for commercial rental purposes; or (iv) external causes or acts which are not the
fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of
God, are excluded from coverage.
(e) Unauthorized Service or Modification. Defects or damage resulting from service,
testing, adjustment, installation, maintenance, alteration, or modification in any way,
including but not limited to tampering with or altering the software, by someone other than
Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding
the foregoing, any Product which has had its bootloader unlocked, or whose operating
system has been altered, including any failed attempts to unlock the bootloader or alter such
operating system, is not covered by this warranty, regardless of whether such modifications
are authorized, approved, or otherwise sanctioned by Motorola.
(f) A product or part that has been modified in any manner without the written
permission of Motorola. Products that have been altered in any manner so as to prevent
Motorola from determining whether such Products are covered under the terms of this
Limited Warranty are excluded from coverage. The forgoing shall include but not be limited
to (i) serial numbers, date tags or other manufacturer coding that has been removed, altered
or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other
evidence of tampering. Do not open the Product or attempt to repair the Product yourself;
such conduct may cause damage that is not covered by this warranty.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
(h) Defects, damages, or the failure of the Product due to any communication service or
network you subscribe to or use with the Products.
(i) All software, including operating system software, third-party software, applications,
and all other software of any kind. Software distributed by Motorola is provided “AS-IS” and
“AS AVAILABLE,” “WITH ALL FAULTS” and without a warranty of any kind. The Limited
Warranty does not apply to any non-Motorola product or any software, even if packaged or
sold with the Motorola hardware, unless otherwise required by applicable local law.
(j) Products that have been refurbished, reconditioned, or remanufactured , except for
Products repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scope of warranty coverage, repair services may be available, but all
costs associated with such out of warranty repair will be your responsibility.
What Other Limitations are There?
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND
THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY,
EXPRESS OR IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY
MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS,
INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL
WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN
ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED
WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT
PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO
THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND
THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY
MOTOROLA IN ITS SOLE DISCRETION SHALL BE THE EXCLUSIVE REMEDY OF THE
CONSUMER.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT
WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED
2013.06.05
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