User's Manual

46 Safety, Regulatory & Legal
III. Procedure for Exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the “Product” or “Accessory”
was purchased must be sent to the address of the
Person Responsible for the
“Products” and “Accessories” in Mexico :
or to the address of the authorized service center (which you can consult free of charge by
calling 01 800 021 0000) and presenting the “Product” or “Accessory” with its parts and
components.
To exercise this guarantee, you must present the “Product” or “Accessory” and this
Guarantee Policy duly sealed by the establishment where it was purchased. In the event that
this policy was not established on the date in which the “Product” or “Accessory” was
purchased, you must present the receipt from this purchase.
IV. Limitations or Exceptions of this Guarantee
The guarantee shall not be valid:
• When the “Product” or “Accessory” had been used in conditions different than normal
conditions.
• When the “Product” or “Accessory” had not been operated in accordance with the
accompanying usage instructions.
• When the “Product” or “Accessory” had been changed or repaired by people who are not
authorized by the national manufacturer, importer or respective responsible retailer
• Abuse, Misuse and Accidents: Defects or damage that result from abuse, misuse or
accidents, including but not limited to: (a) improper handling, usage, operation or storage
(e.g. operating the Product or Accessories outside their permitted or intended uses
including as set forth by Motorola in the Products or Accessories specification sheets or
other documentation, or failing to comply with the Products or Accessories usage
documentation); abuse/neglect (e.g. broken/bent/missing clips/fasteners/connectors); (b)
contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture,
sand, food, dirt or similar substances caused from incorrectly securing the phone’s
protective elements or subjecting the Products or Accessories to conditions beyond any
Motorola Comercial, S.A. de C.V.
Bosque de Alisos 125
Col. Bosques de las Lomas
Del. Cuajimalpa de Morelos
C.P. 05120 México, D.F.
Phone Number: (55) 5257-6700
stated specification or limits; (c) use of the Products for commercial rental purposes; or (d)
external causes or acts which are not the fault of Motorola, including but not limited to
flood, fire, earthquake, tornado or other acts of God, are excluded from coverage.
Motorola shall notify the consumer if the service request is covered by this guarantee policy;
in the event that it is not covered, Motorola shall inform the consumer of the availability,
prices and other conditions that apply to repairing the “Product.”
Motorola shall only replace the “Product” or “Accessory”, upon turning in the “Product” or
“Accessory” purchased.
For more information about the “Product” that needs repairs that are not covered by this
guarantee, please call 01 8000210000.
Note: In other countries, consult the local guarantee laws and regulations and your local
Motorola office.
Product model. “Product” purchase date.
Seal of the authorized distributor or establishment where the “Product” was purchased.
Jan. 17. 2012